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So disappointed! Had scheduled a trip for the JetSki tour three weeks ahead of time. When scheduled I did not receive a confirmation number nor did they take my credit card. The woman on the phone, who seemed in a hurry, told me they do not do this. She assured me she had our reservation and his show up 15 minutes before hand the day of. I called the day before just to confirm and she did not have me down.Nor could they fit us in. Very disappointing as this was our one big outing we were treating the kids to and have been looking forward to it all week. I spent the afternoon trying to book somewhere else but of course could not get in. I would book somewhere where they would give you a confirmation number or take your credit card. Woman on the phone was not very apologetic nor did she try to help me find a solution. She just kept telling me she could not hear me, which I know is not true because I had made many phone calls from that location it was heard just fine.…
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Date of experience: April 2021
Helpful
Best kayak shop in the Florida Keys!! I came here with my family as kid and 20 years later it is still a great place to come back and enjoy with family and friends! The kayak shack offers the best kayak trails through the mangroves, great restaurant and shops for every age on site, and staff and ownership are just incredible- personable, kind and so helpful. This is a MUST if you are in Islamorada!…
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Date of experience: January 2021
1 Helpful vote
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My family and I have been going to the Kayak Shack for over 20 years and have never been disappointed! Beautiful location! Choose to kayak the mangrove tunnels or venture out to Indian Key. Just read about the history of Indian Key before you go to make the experience extra special. Great customer service, nice equipment, fantastic location! Take it from a lifelong South Florida native. THE best place to kayak in all the Keys!…
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Date of experience: January 2021
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Great jet ski/snorkeling experience. Jeff was a great guide and very knowledgeable, professional, and friendly. I would highly recommend this business. I can not wait to go down and visit them again!
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Date of experience: November 2020
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Went on the 2 hour jet ski snorkeling tour with Jeff. It was the highlight of our trip to Islamorada. Perfect combination of meandering though relaxing mangroves and snorkeling exploration of a protected coral reef with tons of fish. Be prepared to get back on the jet ski after snorkeling and a wild as u “dare” to be speedy ride back to Robbies. Hold on tight and enjoy the adventure. Thanks Jeff... hope to be back soon. …
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Date of experience: September 2020
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