Naples Soap Company

Naples Soap Company, Key West: Hours, Address, Naples Soap Company Reviews: 4.5/5

Naples Soap Company
4.5
Speciality & Gift Shops
10:00 AM - 9:00 PM
Monday
9:00 AM - 10:00 PM
Tuesday
9:00 AM - 10:00 PM
Wednesday
9:00 AM - 10:00 PM
Thursday
9:00 AM - 10:00 PM
Friday
9:00 AM - 10:00 PM
Saturday
9:00 AM - 10:00 PM
Sunday
10:00 AM - 9:00 PM
What people are saying
poconorealtor
By poconorealtor
Products turn rancid quickly
Aug 2019
Very upset that I can no longer patronize this company because they have a real "take it or leave it" ZERO customer service attitude ~ they don't stand by their products and to top it all off, have some pretty snarky store employees who should have remained in retirement instead of re-entering the work force to "keep busy". I walked into the Punta Gorda store today with a 9 oz jar of body butter that wasn't even 1/2 way empty, that had turned so grossly rancid, I just could not use the remaining more than 1/2 jar. I explained to the clerk that I had always kept the additional cover over the product so as not to let too much air into it as well as religiously using a wooden stick to get the product out each time I used it instead of my hands but that it had turned rancid. THE FIRST thing this snobby clerk literally barked at me was "WELL IT"S OLD. THAT JAR IS FROM LAST FEBRUARY. WE NO LONGER SELL THAT FOR $28 IN THAT SIZE, WE CHARGE $32 FOR IT NOW"....Ok, take a breath lady, I am not interested in your markup, nor your barking at me...I have more than a 1/2 jar that I can't use because it would take the average person 3 years to use up a 9oz jar of their body butter due to the fact that the smallest amount goes such a long long way (one of the reasons I have purchased the product more than once ) She called several people, each time telling me that she didn't know what she could do, that after 30 days and IF THE PRODUCT WAS OPENED to begin with, she knew Naples Soap company would not give me a refund. I explained that I didn't want a refund, I wanted a replacement, that the product was an integral part of my skin care....I walked around the store while she was on the phone, and noticed they now manufacture 3 oz ,travel sized jars. When she was off the phone I mentioned how the last 2 years, each and every time I was in the store (average of once a month) that I had mentioned to employees it would be helpful to tell corporate that such a size was needed seeing as I was always having to ship it to myself whenever I didn't check luggage. Her reply was even more snarky, even more crummy....basically she laughed at me and told me "5,0000 customers besides you said the same thing, it wasn't YOUR idea". REALLLLLLLLLLLLLLLLLY lady????? Well I'll tell you what, you can keep my $14 + worth of rancid body butter and no worries, I won't take credit for your company finally getting with the times to offer a travel size ~ but I will post how it's not worth anyone's $32 for a jar of stuff that turns the most gross smelling JUNK before you even have a chance to use it. DON'T BUY THIS STUFF.

Suggest edits to improve what we show.
Improve this listing
The area
Address

4.5
24 reviews
Excellent
13
Very good
9
Average
0
Poor
1
Terrible
1

poconorealtor
Tannersville, PA22 contributions
Products turn rancid quickly
Aug 2019
Very upset that I can no longer patronize this company because they have a real "take it or leave it" ZERO customer service attitude ~ they don't stand by their products and to top it all off, have some pretty snarky store employees who should have remained in retirement instead of re-entering the work force to "keep busy". I walked into the Punta Gorda store today with a 9 oz jar of body butter that wasn't even 1/2 way empty, that had turned so grossly rancid, I just could not use the remaining more than 1/2 jar. I explained to the clerk that I had always kept the additional cover over the product so as not to let too much air into it as well as religiously using a wooden stick to get the product out each time I used it instead of my hands but that it had turned rancid. THE FIRST thing this snobby clerk literally barked at me was "WELL IT"S OLD. THAT JAR IS FROM LAST FEBRUARY. WE NO LONGER SELL THAT FOR $28 IN THAT SIZE, WE CHARGE $32 FOR IT NOW"....Ok, take a breath lady, I am not interested in your markup, nor your barking at me...I have more than a 1/2 jar that I can't use because it would take the average person 3 years to use up a 9oz jar of their body butter due to the fact that the smallest amount goes such a long long way (one of the reasons I have purchased the product more than once ) She called several people, each time telling me that she didn't know what she could do, that after 30 days and IF THE PRODUCT WAS OPENED to begin with, she knew Naples Soap company would not give me a refund. I explained that I didn't want a refund, I wanted a replacement, that the product was an integral part of my skin care....I walked around the store while she was on the phone, and noticed they now manufacture 3 oz ,travel sized jars. When she was off the phone I mentioned how the last 2 years, each and every time I was in the store (average of once a month) that I had mentioned to employees it would be helpful to tell corporate that such a size was needed seeing as I was always having to ship it to myself whenever I didn't check luggage. Her reply was even more snarky, even more crummy....basically she laughed at me and told me "5,0000 customers besides you said the same thing, it wasn't YOUR idea". REALLLLLLLLLLLLLLLLLY lady????? Well I'll tell you what, you can keep my $14 + worth of rancid body butter and no worries, I won't take credit for your company finally getting with the times to offer a travel size ~ but I will post how it's not worth anyone's $32 for a jar of stuff that turns the most gross smelling JUNK before you even have a chance to use it. DON'T BUY THIS STUFF.
Written August 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tammy L
12 contributions
The scent gets you in the door
Sep 2018 • Couples
I absolutely love the bar shampoo and conditioner. My hair is so bouncy and full of volume. No chemicals to weigh it down. The conditioner is a little tricky but just don’t rinse it all the way out. The hand soaps are great also. They have a nice variety of scents to choose from. Those are the only things I’ve tried so far but love them.
Written September 3, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Melissa R
Crystal Lake, IL46 contributions
Great little store in Destin, Fl
Jun 2018 • Solo
Overall I loved the smells of everything and love the products they sell. I did feel like the salespeople were trying to oversell me on some items and kept pushing items on me, I already had a huge basket full of things. I was slightly disappointed with the deal that you receive a bath bomb free if spent $25 and the salesperson helped me pick out one and then when I was checking out I found out that scent was not one of the free ones. I probably would have bought more items if I didn't have the salespeople stalking me.
Written June 6, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lolly’s Look
New York City, NY12,674 contributions
Lured in
Feb 2018 • Couples
They were giving out small soap samples on the sidewalk so we decided to come in and check out the store. They have luxurious smelling soaps, lotions, scrubs and shampoos
Written February 20, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

TheSeaSoothesMySoul
Hershey, PA1,394 contributions
Love all the smells
Jun 2017 • Family
A little on the pricey side, but the smells are amazing. I didn't care for the young woman on top of my every move. She was a bit intrusive trying to make sure we weren't shoplifting. I understand the concern, but it just turned us off because she was so intrusive. We left without purchasing anything.
Written June 21, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Bill Y
Topeka, KS3 contributions
Increasingly Hard to Recommend
May 2017 • Friends
I travel frequently in South Florida, and am on the lookout for new favorite places, and always visit my older ones. Hotels, restaurants, shops. I always try to support those places that take the best care of me, rewarding them with my spending, which I can afford.
I discovered Naples Soap years ago, and have visited many of their stores, not just the Key West store. I have always been pleased with their terrific products. Soaps, scrubs, shampoos and more, all high quality and so good for my skin and health. I really enjoy using them.
Unfortunately, over my last number of visits, I have found the level of service to be increasingly inconsistent, becoming disappointing. In past years, I found people there to be quite knowledgeable about the products, and interested in finding out what I personally needed, and helping me find and use it. The service was as good as the product. More and more now, I seem to be finding people whose goal is simply selling me as much product as possible, and they are not very knowledgeable about the use of the products, or health in general. I know a good bit myself, and can tell. I continue to love the products, and look forward to new ones, but am finding the sales approach and attitude make me want to keep an eye out for another skin care place. I truly hope this trend does not continue, as I cannot recommend Naples Soap as much as I used to. I do not want a hard sell anywhere, particularly in a place where I go for things that are really important to my health. I want it the way it was, where I was cared for.
Written June 2, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Keri L
3 contributions
Amazing Store
Apr 2017 • Couples
I am a local to the keys. I am in love with this store. I have always had sensitive skin and these products are amazing. I love the shampoo and conditioner. I caught them on sale and bought the Florida Fresh and the Coconut Water. It is also a plus they are not like the other shops that harass you while walking down Duval.
Written April 23, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

danielle S
Easton, PA15 contributions
Cool little shop!
Mar 2017 • Friends
We went walking down Duvall Street and wandered in. I got the best scrub ever! It is called Sunkissed! Can't wait to visit the shop next time I'm in town! They also ship and do orders for out of town shoppers!
Written March 20, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

JustOtisandMe
Lexington, KY88 contributions
Happier Hour
Mar 2017 • Friends
Awesome soaps and. Friendly service. The scrubs are super amazing. Love the soap dish! Don't miss this place.
Written March 6, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

BeachBella2015
West Palm Beach, FL31 contributions
Love this store
Aug 2016 • Family
I walked by this store and never knew it was there until the nice smell is what really got my attention. It's a little expensive but it's worth purchasing for myself and gifts for my family. The body Butter is amazing.
Written October 23, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Showing results 1-10 of 24
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing
Frequently Asked Questions about Naples Soap Company

Naples Soap Company is open:
  • Sun - Sun 10:00 AM - 9:00 PM
  • Mon - Sat 9:00 AM - 10:00 PM


Restaurants near Naples Soap Company: View all restaurants near Naples Soap Company on Tripadvisor