Sunset Watersports
Sunset Watersports
4.5
Parasailing & ParaglidingScuba & SnorkellingBoat ToursSightseeing ToursDolphin & Whale Watching
8:00 AM - 10:00 PM
Monday
8:00 AM - 10:00 PM
Tuesday
8:00 AM - 10:00 PM
Wednesday
8:00 AM - 10:00 PM
Thursday
8:00 AM - 10:00 PM
Friday
8:00 AM - 10:00 PM
Saturday
8:00 AM - 10:00 PM
Sunday
8:00 AM - 10:00 PM
About
Key West's Original Watersport Company Since 1984. Proudly providing watersport excitement in Key West Florida for over 35 years. Sunset Watersports is Key West' headquarters for the most exciting trips, tours & activities. Offering reef snorkeling, jetski tours, parasailing flights, sunset cruises, sunset sails, dinner cruises, eco tours, dolphin watching experience, boats rentals, all day adventures & much more! Trip Highlights Jetski Tours: This action packed guided adventure takes you completely around the island of Key West. Reef Snorkeling: Join us in exploring the worlds 3rd largest living coral reef. Eco Tours: From dolphin watching to back-country island adventures Parasailing: Float high above the island for unforgettable views. Sunset Cruises: Join us for a sunset cruise, dinner cruise or sunset sailing experience.
Key West, Florida
Meets animal welfare guidelines

Awards
Travelers' Choice
2024

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Tours and Tickets by Sunset Watersports
Travelers talk about
(648 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles7,527 reviews
Excellent
6,124
Very good
608
Average
263
Poor
201
Terrible
333

Ryan M
1 contribution
5.0 of 5 bubbles
Jan 2021 • Couples
Well first off it was my first time to key west, let alone first time seeing a palm tree and I was blown away. As for jet skiing with sunset water sports I knew it was gonna be a blast before it even started. As the instructor Max was doing paperwork before our tour and another customer asked him if he could keep his shoes in the lock box and Max didn’t miss a beat and said “we would but (points to guy next to him) he has a foot fetish and you probably won’t get them back, so just leave them right there and they will be fine”. I lost it and knew it was gonna be a blast.
As for the tour itself, Max and Morgan killed it for everyone with the easy instructions, hand gestures and so forth. It was really choppy out the day my girlfriend and I went but we flew, “max”ing out those skis every chance we got with no one falling off. 100% would do this again and will. I highly recommend Sunset Water Sports if you like to have fun out in the sun.

Ps: Bring Morgan pistachios lol
Written January 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are happy to see you had fun! Thank you for sharing your thoughts about the experience, we hope to see you again soon!
Written January 20, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Taylor S
Charlotte, NC3 contributions
5.0 of 5 bubbles
Oct 2020
We enjoyed the Rise and Reef snorkel trip with sunset. Having done three different boat companies during our vacation to Key West, we preferred Sunset the best. Professional, friendly, and fun crew!
Written October 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for your great review, Taylor! We're so glad you had a great time on our Rise and Reef snorkel trip. If you were able to grab any pictures while on the cruise, feel free to tag us on Facebook or Instagram for a chance to be our featured guest of the week. We hope to see you again soon!
Written October 15, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Beatriz Machado
Marlborough, MA2 contributions
5.0 of 5 bubbles
Aug 2020 • Couples
My husband and I came to Key West on our honeymoon. We did the jetski tour on our last day. It was an awesome way to end our trip here. We have never been on jetskis. But it was definitely worth it. Scott was our guide and gave us a lot of confidence. He explained everything clearly and made sure everyone was doing well and staying safe throughout the entire tour. It was definitely an experience we will never forget. The jetskis run REALLY FAST, but Scott makes sure you’re okay with the speed and slows down if someone isn’t comfortable going fast. They even had another guide come along (Josh) as an extra help to make sure everyone stays safe and to just be there for whatever help we needed. We booked the tour with the concierge from our hotel and the Jetski company actually has a shuttle that picked us up and brought us back to our hotel, which was a huge plus. I highly recommend the Jetski Tour for everyone seeking a fun high speed water sport with amazing views! Thank you Scott and Josh for a great time!
Written August 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for your fantastic review of our Jet Ski Tour! We're so glad you had a great time with guides Scott and Josh, we will let them know about your kind words. If you were able to grab any pictures on the tour, please share them with us on Facebook! We hope to see you again on your next trip to Key West!
Written September 16, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Pop P
Boca Raton, FL1 contribution
1.0 of 5 bubbles
Jul 2021
We rented a 6 person golf cart from Sunset watersports. The cart was in terrible shape, beat down condition. Worn out tires, terrible suspension and took 5 seconds after you push the gas pedal to start moving. Worst of all, the seat belts did not work-retract. Rented for a week and returned day 2. Sunset refused to refund my money until I threatened to sue them and notify FDOT about defective seat belts. On top of all this, they charged my credit card the full weeks rental a month in advance instead of taking a deposit. Run the other way.
Written July 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Unfortunately, this review is completely fraudulent. Each golf cart is test drove and inspected by not only our rental agents but the customers as well. We have signed inspection documents from this guest stating all equipment was in working order upon renting. If you are reading this, please ask yourself, if the golf cart was in such terrible condition why would this guest take it off the rental lot? If a seatbelt got stuck, he could have simply called us and we would have sent someone out to un-stick the seatbelt within minutes. Instead, this guest left the golf cart randomly on the other side of the island. I inspected the golf cart myself and assure you all were in working order. To top it all off this guest sent multiple drunken messages, harassed our rental agent and continued to threaten our staff.
Written July 8, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jonathan S
1 contribution
1.0 of 5 bubbles
Jul 2021 • Family
Deceiptful advertising, discriminatory treatment, broken glass in the water. Poor management and service. Not good for tourists new to the area. They hiked up the price and shortened the time available, weren't sure of the bookings they had going and had a long line, told one group of folks in front of us they could have chairs but we we're kicked out when we had made purchases too soon. Others were allowed to keep their chairs. One from our group stepped on broken glass as well. the managers and service reps were inattentive, not informative, not helpful for tourists new to the area and it was an overall bad experience. Avoid this business. I never do reviews except when there's great service since I work in the service industry, but this was gross and negligible.
Written July 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Erwin G
Naples, FL4 contributions
5.0 of 5 bubbles
Sep 2021 • Family
My son and I had a great time with Sunset Watersports parasailing during our visit to Key West. The crew were very professional and made sure everyone was comfortable throughout the trip. The customers' age range was from 13 to senior, but we all had a great time. I also recommend having the crew take your pictures for an additional fee but worth it as the pictures came out beautifully. Definitely a memory that will stay with us forever.
Written October 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

susique2021
Dallas, TX1 contribution
1.0 of 5 bubbles
Jun 2021 • Family
We paid for the 90 minute jet ski tour around Key West but what we got was a 70 minute game of follow-the-leader going around in circles watching our guide play on a jet ski. He did not take us around Key West, never made any of the advertised stops, did not take any pictures, went on and on about hitting the bars on Duval street after work, then cut the trip short by 20 min. It was a horrible waste of money and management never responded to multiple emails and phone calls. There are other companies. You’d be better off going elsewhere.
Written June 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bojotina
Fort Lauderdale4 contributions
1.0 of 5 bubbles
Mar 2020
We did the jet ski tour for our cruise ship excursion. The guy that checked us in and charged our credit card strongly suggested that we TIP 20% ahead of time because that is what most customers do; I agreed but in the end wish I had not. The water conditions were extremely rough and our tour did not go around the island as advertised; it was more of an open water (freestyle) ride to nowhere. Shortly after starting the tour I requested to go back, due to the rough seas, and the tour guide said we would have to pay an additional "rescue fee" if we wanted to return and not continue; is that really fair? NO! The tour guide (Conner) also made a racist comment referring to the garbage collection system saying "the trash is taken from Key West to Miami, where it belongs"; not funny and completely unprofessional. I have been on many jet ski tours from various cruise ports and this was my worst experience.
Written March 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greetings Toni, we are saddened by your experience on our trip. After receiving the negative experience comment we reached out immediately to the jetski manager and the guide. Upon check in they ask if you'd like to pre-tip. This is of course not required, but a lot of guests enjoy taking care of that in a single transaction. You will see that this tour is the top rated jetski tour in south florida. We do our best to accommodate all guests on the rougher weather days and even have alternative routes to ensure safety of our guests. Unfortunately, we can't just turn around at any point of the tour to return one guest without cancelling the entire trip and cancelling all the other guests trip too. This is the same for any cruise or airplane. Prior to leaving the dock we ensure all guests are aware of the conditions and they give us the go ahead to continue the trip. If guests request to not go on the trip they are given a full refund. All members of your group were informed and requested to go on with the trip. On this trip the guides slowed the pace to allow for a more calm ride. On the trip tons of guests ask what the big hill is in the distance and the guides call it mount trashmore as it doesn't look like waste facility. Guests then ask what happens to the waste and the guides state that it is taken up to miami. This is not a racist comment.
Written March 20, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Vidya Ramas
23 contributions
2.0 of 5 bubbles
Dec 2019
We 4 families went to Key West and booked parasailing for 12 members with Sunset. Paid $650 and we were given time slot at beach location and we were ahead of time. Before onset to boat we wanted to go for restrooms and one nearby was 1/2 mile away which itself was unfriendly. The boat captain was so rude and unfriendly not to wait few minutes for big group like us to assemble.
Safety instructions were given without much concern. All our phones were forced to be kept at their booths and were charged $180 for photos taken by the boat captain which was later transferred to our phones. Pictures were unprofessional and taken with sunlight at our backside. Will not recommend to go with this unprofessional company.
Written January 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

kemers0nb
Charlotte, NC2 contributions
1.0 of 5 bubbles
Jun 2021
we booked two jet ski tours for 340$ and was told to be at the location an hour before the tour began. The tour started at 130, we arrived at 12:15, our guide, Perry didnt get back from the previous tour until 1:00. After he gave us the waivers to sign he asked if anyone in our group was under the age of 33. There were two under that age and he told them they had to take a safety test mandated by the Coast Guard. He said it was simple and wouldnt take long. At this point it was about 1:15 and we were supposed to leave at 1:30. There were 25 very tricky questions and they had to study the material and complete the test in less than 15 min. They both failed the test and Perry wouldn't let them retake it because we were out of time. We were out of time because he was late! We are still trying to get a refund and forget about this terrible experience. LILYANA the very hateful and rude receptionist didnt care and acted like i was bothering here when I asked to speak to Jake the manager who was supposed to call me back.
Written June 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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