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When booking this reservation for 7 ladies to go on a manatee swim 3 months in advance, Captain Jake was very helpful. He explained that legally he could only have 6 guests on 1 boat, so we would have to split the group and his father take the other group. I agreed and was excited to swim with manatees. When we got to the docks, we searched for Captain Jake for over 20 minutes. Once we found him, we found out they had double booked us with a fishing trip. So we could either leave 1 lady behind or come back another day. Unfortunately we were all from out of town, so another day wasn't going to work. We asked for our money back and he stood on the docks yelling at a group of 7 young ladies for over an hour. We finally got someone from the licensing office to come talk to him and he aggreed to give us our money back in 5-7 business days. When we were leaving, the guys in the office said that jake and his father double book all the time, just incase they have no shows, and just rush to get out of the docks before the second group comes. Bad business is all i have to say. Thanks for ruining our trip. …
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Date of experience: July 2019
1 Helpful vote
Helpful
Great experience with Jake while we swam with manatees. He was knowledgeable of the area and fun to talk with on the boat. He provided hot chocolate after swim and told us about the area while heading back to the dock. He instructed us on how to interact with the manatees.
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Date of experience: February 2020
Helpful
This tour was the high light of our trip to Florida. Captain Jake was kind and knowledgeable. We spent two hours swimming with the Manateed. This was the best kind of animal encounter you can experience. We were guests in their natural environment and they were as curious about us as we were about them. Captain Jake was kind enough to video the moment for us and when I receive it I will post it to the trip advisor site so the images can speak for themselves.…
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Date of experience: December 2019
Helpful
We booked a private morning manatee tour for our family. Captain Jake made the entire experience easy and enjoyable. It was our daughter's first time swimming with manatees, and this was a great personal experience. Easy to book with Jake, and he sent confirmation email with detailed directions on where to meet the boat. He picked us up for an on-time departure up towards the Homosassa Springs, where we found manatees. We were the only boat that morning, so had a peaceful swim with the curious manatees. He provided instructions on passive observation, and techniques for a fun swim that will not scare the manatees away. We had a wonderful swim with the manatees. And he made tasty hot chocolate after swim. Nice scenic ride on the way back. Saw the monkeys on monkey island. …
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Date of experience: November 2019
Helpful
DO NOT DO BUSINESS WITH THIS COMPANY. THEY CANCEL AND DON'T TELL YOU AND REFUSE TO REFUND YOUR MONEY. 4 YEARS IN A ROW THEY CANCELLED ON ME DUE TO WEATHER, BOAT IN THE SHOP, NO AVAILABILITIES. PLEASE READ REVIEWS ON THEM BEFORE BOOKING. THEY WILL NEVER REFUND YOU EVEN WHEN IT'S THEIR FAULT. This was for the scalloping tour, so there is only a short window to do this to begin with. This year they didn't even tell me they were cancelling till the afternoon the day before when I called them to give them my fin sizes. I lost even more money because I reserved hotel rooms since they are 4 hours away. They said they would refund me and never did. Now they say it takes 90 days. BUT he also says he is a 1 man business, so why does it take 90 days. So buyer beware.…
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Date of experience: October 2019
1 Helpful vote
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