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Anna Maria Island Watersports Inc

Holmes Beach, FL, USA
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About Anna Maria Island Watersports Inc
At AMI Watersports Inc., we have a great variety of rentals for your local and vacation needs! Create lasting memories on Anna Maria Island and the local keys with our family friendly boats and jet skis! View local sandbars and wildlife on a boat for a day, or take an exploratory jet ski tour with one of our knowledgeable guides to historical Egmont Key, or a scenic island tour.
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Anna Maria Island Watersports Inc
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AlanS1012013 wrote a review Jan 18
Manchester, United Kingdom41 contributions10 helpful votes
Total scam. Paid $500 for a half day pontoon rental. Arrived as agreed at 8.50 AM and was fed some nonsense about the boat not being ready, but I could defo move it to 1 pm that day. Went back at 1 pm to be told by Stacy the weather was too rough, I had no choice and she’d refund me. Three weeks on and various emails, guess what? Absolutely no contact. I said to my wife at the time I sensed Stacy wasn’t telling the truth. My wife suspects she robs your money and spends it on bad false tan and fillers! Avoid at all costs.
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Date of experience: December 2021
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baygirl95 wrote a review Jan 14
Ann Arbor, Michigan62 contributions10 helpful votes
We booked a rental for jet skis for December 30th, paid online and showed up at the expected time. We waited at the boat slip for 1/2 hour and no staff from AMI water sports ever showed up. After calling, emailing and texting we received a response that the waters were too rough and they needed to cancel. While I appreciate the commitment to safety, we never received any notification of the cancellation. Perhaps they entered the phone number incorrectly… but attention to detail is necessary in business dealings. An email, phone call and/or text would have been appreciated. To date, we have not received a refund for over $500. My last two text messages to inquire about the refund have gone unanswered. We go to AMI often, and will not book with this group for any future trips.
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Date of experience: December 2021
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Bioprentaucher wrote a review Jan 2
Minden, Germany14 contributions6 helpful votes
Incredible. We (two couples with 2 kids each aged 6 to 13)) had booked a boat for 1 week far in advance including a deposit. The kids were so excited and happy. One day after arrival the boat was scheduled to be delivered on the morning at 9am. No show. Several calls and mail and sms exchanges, just excuses and then phone number blocked. Obviously (my guess) the boat was rented to other clients for a better fee, as it was a holiday week after christmas over new year's eve. They offered a refund (which we didn't want as we had rented the boat for a reason) . This refund was paid with a delay after threatening to proceed with legal advice and law suit. After that we commented on google on the way these people do business. They asked for an edit of the comment which we reluctantly agreed to, after they offered to give us on the last day of our vacation a free boat for one day. Same deal, they agreed to bring it to our place. No show, excuses, apologies, lies, lies, lies and for us 4 extremely disappointed kids and real damage to the quality of our vacation. Unreliable, unprofessional, insincere, incredible. I (being aged 54 years and having travelled a lot) have never ever experienced such an insult whether it be by car rental, hotels, restaurants, places to be, you name it. I can only recommend to make a big detour around this company and rather look for other options and there are such. Amazing that people as these still have a living business.
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Date of experience: December 2021
1 Helpful vote
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Sightsee132608 wrote a review Jan 1
1 contribution1 helpful vote
The short version: This has been the worst and by far most unprofessional business experience I had in my life being a 50 year old attorney and CEO. Stay away! The long version: In July 2021 we made a reservation for the 2021 holidays and made a downpayment of $500. The boat was supposed to be delivered to our vacation rental in the morning of 12/27/21 and was supposed to be the vacation boat for two families with two kids each for six days until 1/2/22 The Monday our rental agreement started, we were told by text and during various phone conversations every 30 to 60 minutes that the boat would arrive shortly. That Monday afternoon we were told that we would get a full refund instead. I explained that we want the boat and no refund. From then on they ignored all calls and text messages. They stated by email that they had issued the refund to my credit card „which I could see in the receipt attached to the email“… They ’forgot’ to attach the receipt. Obviously this receipt never existed as you will learn whilst the story continues. After having posted my first brief one star review on google, they reestablished communication , apologized and suggested to make up for my bad experience and deliver us the boat for free for the Saturday. In return they asked me to then reflect this in my review which I agreed to. I pushed to get my refund first which I finally got on Friday through Apple Pay with some lengthy explanation why the credit card didn’t work and additional remarks that aimed to make me feel pity and bad for them. It is now Saturday afternoon and I have not received the boat. We are leaving AMI tomorrow. The kids have been extremely disappointed and so has been the rest of the family. I counted the communication and I ended up having 78 text messages, close to ten emails and phone calls with Ami watersports. I had to announce legal proceedings multiple times to get my deposit back. I have not seen anything from them but the highest level of unprofessional business conduct I ever experienced and many hours wasted of my personal vacation time. I don’t write lengthy reviews if I write reviews at all but I felt that AMI watersports really worked hard for this one and deserves every bit of it.
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Date of experience: December 2021
1 Helpful vote
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Lynell wrote a review Dec 2021
6 contributions
We had a lot of fun with guides Daniel and Stacy. Our scheduled day turned out very foggy, but they made it very easy to reschedule. We saw dolphins, birds and fish. We had ample time to ride the jet skis, they even took pictures of us along the way and sent them to us. It was a great time.
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Date of experience: December 2021
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