Key West Express

Key West Express, Fort Myers Beach: Hours, Address, Key West Express Reviews: 4/5

Key West Express
4
9:00 AM - 5:30 PM
Monday
9:00 AM - 5:30 PM
Tuesday
9:00 AM - 5:30 PM
Wednesday
9:00 AM - 5:30 PM
Thursday
9:00 AM - 5:30 PM
Friday
9:00 AM - 5:30 PM
Saturday
9:00 AM - 5:30 PM
Sunday
9:00 AM - 5:30 PM
About
Get away to Key West, America's Caribbean Paradise, aboard Key West Express, where getting there is half the fun! What are you waiting for? Climb aboard our sleek, clean, modern, air-conditioned high-speed ferries - Features sundecks, snack bar, cocktails, and big-screen TVs - and we'll have you there in just a few hours!
Suggested duration
More than 3 hours
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Tours and Tickets

Popular mentions

4.0
2,227 reviews
Excellent
1,151
Very good
596
Average
231
Poor
87
Terrible
162

travelgirl48750
Oscoda, MI4 contributions
If your planing a day , plan on 10 hours Lost
Oct 2021 • Couples
They advertise three hours to key west . Both trips took 4 hours . Plus they start boarding 1 hour before . So plan on 5 hours each way .
Written October 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Matt M
Eureka, MO26 contributions
The ONLY way to go from Ft. Meyers to KW
Jul 2021 • Friends
This was one of the BEST boat rides I’ve taken. The crew was attentive and friendly, the boat was clean. The food and drinks were fabulous and no better way to get to KW from Ft. Meyers
Written August 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Al F
new jersey27 contributions
Key west express- the way to travel
Jun 2021 • Friends
Thanks to Toberta and the whole staff for working with us. You handled our changes seemlessly, which helped make it a great trip for me and my friends. The Key West Express is definitely the way to go . No driving or parking issues to deal with, and you get a scenic and fun trip. Thangs, again.
Written July 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Roberta always has a smile and an infectious happiness about her in all that she does. Each of our team enjoys the opportunity to meet and greet our guests..it truly is our pleasure!
Written August 6, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Kevin Byrd
Tampa, FL1 contribution
Carlos the bartender
Jul 2021 • Friends
Carlos our bartender was very attentive and friendly. He made the trip go by fast and we had a blast! Can’t wait for our next trip!
Written July 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We cannot disagree....he greets each day with a friendly "can do" approach. We appreciate your recognizing Carlos!
Written August 6, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Joette W
4 contributions
Not happy with trip to Key West
Jun 2021
It was more than 4 hours each way. We had 4 hours at Key West. Lost an hour renting and returning electric carts. So, 3 hours on Key West. Very crowded on a Saturday, but was told Tuesdays are the worst-cruise ships come in. Lunch was delicious at Mangos. I wouldn't do this again. Too crowded, not enough time to do anything.
Written July 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We regret that an hour of your day was spent on renting/returning electric carts. This wonderful pedestrian island makes a perfect get-a-way for a day or an extended stay. We are confused by your cruise ship comments as ships have not set sail to any ports in a little over a year. Key West is a widely popular resort destination with so much to see and do, we certainly hope you will treat yourself to visit again and perhaps forego your electric cart disappointment.
Written August 6, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

L L
Chicago, IL46 contributions
RACIST treatment - friendly and kind to white people only.
May 2021 • Friends
It’s been over a month since I posted this with no response from the company on Google reviews while they’ve responded to other reviews. That tells me I was right and they don’t care. Shame on you, KWE. I am posting this everywhere I can now.

Minorities/non passing - heed caution.

Frankly, a number of staff members were short and passively rude towards me. I found most of the staff to be cold towards me even when politely saying hello, or have a good day. Met with nothing, no acknowledgement just a plain stare, and allowing me to wait at the counter for service with no rush and some reluctance in attending to me, but with friendly interaction with the other patrons that walked up after or previously. Being told they didn’t have something but seeing a number of people carrying iced coffee more than an hour after boarding and being told maybe the other counter would have it but they weren’t sure. Just a bunch of folks that asked for ice with their coffee, turns out, info that was probably known and could’ve been shared instead of saying they didn’t know where they came from in the same plastic cups and lids. Well, looks like the employees carry out a number of responsibilities; from entry, to managing the floor and the counters. You don’t know where people may have got them from?

I’m Asian American, born and raised in this country, pay all my taxes, especially kind in nature, very respectful, and a pretty fantastic human. It felt like overt racism, once or twice sure, maybe just a misunderstanding, but you see the same people round trip and when they have nothing but a hard blank tight expression when being told thank you, sir, or good morning, each and every time and animated with every other person who doesn’t happen to be Asian, it’s gone too far without conviction that each of them, if not some, just didn’t like my ethnicity and that would be the best I’d receive from them while on the job. Thankful to not have to interact with them had they not been on the clock. The commute and vessel were fine. We didn’t land in Key West until 12:05, this was with us being one of the first 30 or so people out the door.

I will not ever use this service again professionally or personally and will make sure to let my contacts know I’d not recommend they do either. What an ugly shame that this type of behavior exists. To have someone smiling and turn to you with it stiffing upon seeing you. Lots of reviews about friendly staff, that’s for whites only I guess.
Written June 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
As we had responded on the original platform; We DO care and DO respond but, have found no such posting as you mentioned visible on any site. We would also have been happy to speak with you directly on the phone had you called. We proudly employ and have the pleasure to welcome aboard guests from different cultures, ethnicities, ages, races and creeds. On behalf of our organization, staff and guests, we take great exception to your allegations and implications and beg your pardon if you felt that our staff was short and passively rude. It is a fact that we do not serve iced coffee however, certain a cup of ice would have been provided to you if you had simply asked.
Written August 6, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

rickho69
Lutz, FL44 contributions
Great Staff and friendly service
Jun 2021 • Friends
GREAT STAFF AND FRIENDLY SERVICE. This is a great way to get to KeyWest, no hassles no fussing no Airplane / Airport hassle.
Written June 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tara N
2 contributions
Great!
Jun 2021 • Family
Staff (especially Ernie and Bobby) were absolutely great! Our niece became ill due to choppy water and the staff were very attentive and helpful! The experience was great but Key West was horrible, very dirty! Not what we were expecting at all.
Written June 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Even though we are a bit biased...yes, our crew is absolutely great! Kudos to Ernie and Bobby. We are delighted that you enjoyed the Key West Express experience but, saddened that the wonderful island oasis of Key West disappointed.
Written August 6, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

TL
9 contributions
Great way to travel to KW!
Jun 2021 • Friends
We are Floridians and this was the first time anyone in our group of seven traveled to KW using this service. So much better than driving. We arrived early for both trips and we able to snag a table so we could play cards. Made the trip go really fast! It was 3.5 to 4 hours each way. The trip to Key West was smooth sailing. We had rocky seas when leaving KW but not horrible, and the trip got much smoother as we got close to Naples.
The staff is friendly and helpful. They were good about not letting people put their bags/luggage on chairs so there were plenty of seats for all.
The air conditioning was comfortable but not cold on the way to Key West, but it was too warm on our return trip. I don’t know if there was a problem with the ventilation system but it was uncomfortable at times.
Food choices are basic and limited, but prices are reasonable.
Written June 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We are smiling...such common conversations that we all share. You know the New Yorker that has not visited the Statue of Liberty or the Parisian that has not been to the Eiffel Tower. We do not intend to compare to such historical significance and beauty but, we get so busy in our lives that we forget to travel in "our own backyard". Delighted we had the opportunity to welcome you all aboard!
Written August 6, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Bonnie U
Fort Myers, FL129 contributions
Fabulous Experience
Jun 2021
Well after living in Florida for 5 years, I finally got to take the Key West Express Adventure and surprise my daughter on a Mother/Daughter day. Over the past week I have read so many reviews, many good and many bad. But I am a firm believer that everyone is different with there own experiences and how they enjoy things. Being a person who spends and enjoys a lot of time on a boat, enjoys the water and sun, I absolutely loved the boat trip. It was a long trip but we both enjoyed the trip down and back and it didn't seem that long. We stay at the very top on the way down, and yes it was windy but thats on any boat in the open air. We loved it and on the way back we sat outside again but on the second floor with a little coverage for my daughter had enough sun for the day. It was much less windy and we still enjoyed the ride as much. We had a 5 minute rain cloud on the way down so we went down and sat at the bar for a little bit. The bartender was very nice and that broke up the time. Back to the top of the boat for the arrival into Key West. It was absolutely so beautiful. So for us, we didn't want to be inside with the air conditioner and in front of TV's. We work inside all week and wanted to relax and enjoy the views. Fabulous day and I think we picked the perfect time of year. The ride back was warm also. Highly recommended it if you love the boat, water and sun.
Written June 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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