Family Thrift Center

Family Thrift Center, Fort Myers: Address, Phone Number, Family Thrift Center Reviews: 3/5

Family Thrift Center
3
Speciality & Gift Shops
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3.0
17 reviews
Excellent
5
Very good
2
Average
4
Poor
0
Terrible
6

Olga B
1 contribution
Very terrible
Nov 2020
The cashier my purchases twice. When I came home, I found out. It's awful . Very dissatisfied with the employees.
Written November 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Mary
Cape Coral, FL1 contribution
Terrible. You all should learn how to run a business
Jul 2020 • Solo
I would have gave 0 if I could have. Browsed the store picked up a few items in my cart. Very hot dogs in the store. Waited in line a very long time. Got to the cash register needed cash only. I did not see any signs posted. So I said to the lady I will go the the bank. Another woman by the carts said there is an ATM right there. So I quickly got my cash went back to the woman and she said you are going to have to go back they the line. I said forget it. I left. Zero customer service skills. They had a couple of cool things but will never go back. I recommend going to goodwill. There money goes to help the community. I have found many more quality items at goodwill
Written July 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

778birdied
Lancaster4 contributions
Convenient
Feb 2020
Their location and facilities are in a convenient and well exposed area of Ft. Myers. They have tag specials that make for ever greater buys.
Written February 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Donna L
Toronto, Canada4 contributions
No change rooms, no returns, no customer service!
Feb 2020 • Couples
Not sure how this for profit store expects people to buy clothing when you can't try them on or return them??? The guy at the cash has serious attitude. Clothes are sorted according to color...not size which wastes a shopper's time. One small mirror in the back and price tags are stapled on obvious places like shirt collars. Usually 2 heavy duty staples that you need a tool to bend and can easily damage the item that can't be returned. Cash only. This business sends a nasty message with posted information and employee attitude that says if you don't like it...tough.
Written February 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Detect1vePr1nce
1 contribution
Nice, affordable goods but the employees are RUDE!!!
Dec 2019 • Solo
TERRIBLE CUSTOMER SERVICE! There’s a lot of nice stuff here. The quality and prices are similar to the stuff that you can buy at Goodwill and other thrift stores. The employees are rude, give off so much attitude, extremely paranoid and treat all customers like criminals. Not all of the employees were rude. There were two that were pleasant and had good customer service.
Written December 15, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

JustDriving71
Fort Myers, FL726 contributions
Not our favorite thrift store
Aug 2019
The quality of items is a step below Goodwill and often the clothes are not as clean as you would expect. You have to really look hard to find something good.
Written September 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Tonya P
3 contributions
Rude rude rude employees
Jul 2019 • Family
I have never met so many loud rude employees in any business establishment! One Hispanic woman with star tattoos on her face kept telling “people hurry ...We don’t have all day” it was not even 5 and they closed at 6. Then she started yelling “people stop messing up our shoes ladies and gentleman” in horrible tone. She was awful! Then she would speak Spanish to the ladies behind the counter and begin to raise her voice and scream again in general to the customers. I have never been in a store that allowed their employees to act This way! How does this woman even have a job working with the public??? Several other guests were making these same remarks as they were in line to check out!
Also the ladies who were working the floor constantly would stand in your way as they looked at the clothing instead of working and showing each other articles of clothing.
I just was super unimpressed with the employees here..
Written July 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Alisa S
1 contribution
HORRIBLY DISAPPOINTED!!!!!
Oct 2018 • Friends
Does not take anything but cash in a day when technology is a must....we were a dollar away from total of merchandise...offered to write a $10 check donation to store in addition to the cash I did have for item which would have given a 300% mark-up on merchandise and manager refused. Very rude, did not speak much english...would not recommend this place. Manager actually said couldn't take donation because everything there was a donated FREE...which makes no sense...if it all was given to store, then you could easily let the product go for a $1 less since you are making total profits...and still take my check to help with overhead costs. HORRIBLY DISAPPOINTED!!!!!
Written October 25, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

SWFlorida
SWFlorida2 contributions
NOT a non-profit or charitable thrift store
Oct 2018 • Solo
This is a for profit store that relies heavily on donations.
I believe they say they give some small amount to Veterans.
They have some really nice items on high shelves at check-out, but those are NOT for sale for some reason.
No dressing rooms, no returns, cash only, so not what you would call customer friendly.
They use heavy duty staples to fasten the price tags to clothing, so be very careful removing those tags.
They do not test any equipment, so buyer beware.
Written October 8, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

gschleiffer
Estero, FL1,352 contributions
Ok place
Aug 2018 • Solo
I try to hunt down vinyl records and often go to thrift stores to track them down. I stop in this store about once a month. The store has a distinct odor but it is well organized. They usually have a few boxes of records and lots of books. The clothing is also organized but not top quality merchandise. One thing is the parking is terrible and the workers are totally indifferent. Prices are a bit steep for used merchandise.
Written August 22, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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