All Service Shuttle

All Service Shuttle, Fort Lauderdale: Address, Phone Number, All Service Shuttle Reviews: 2/5

All Service Shuttle
2

Tours and Tickets


2.0
12 reviews
Excellent
2
Very good
0
Average
0
Poor
3
Terrible
7

jwhittier02
Belchertown, MA4 contributions
All Service Shuttle-Terrible
Apr 2018 • Family
Do not use this company! I made a reservation and paid in full a month prior for a pick up at the port to go to a local hotel. The pick up and payment were acknowledged by All Service. We were early and tried to call to see if there was a chance we could get picked up early. Calls went right to voicemail and the voicemail boxes were full. We tried both numbers with same result. Our scheduled time came and went. We tried emailing with no response. There were 6 of us, including 2 and 4 year old kids. We waited 1 1/2 hours and finally got another company to take us.
Written April 25, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tennelle W
1 contribution
Never showed up
Aug 2017 • Family
I had 33 people with me waiting on them to show up and they never did. We waited an hour for the bus to pick us up. I called 50 times and the phone just went to voicemail and sent emails. We already paid over $1100.00 to them. We had to find another way to get to Port Miami so we don't miss our check-in time. Very unprofessional!!
Written August 7, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

banny61
Ohio30 contributions
Very disorganized, then never showed!
Aug 2017 • Couples
Picked us up at Ft. Lauderdale airport on time but did know how to get us to Hollywood Beach, asked us for directions. Then on the end of our trip they were to return us to the airport, never showed. We called several times went straight to voicemail. Never heard from them. Ended up getting Uber. Will be calling and disputing charges as they want your $$ in advance! Don't recommend!
Written August 4, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Reyner V
4 contributions
Never showed up
Jul 2017 • Family
I paid 125 on july 28th to travel from Hallandale to Miami international airport on the 29th. I got a CONFIRMATION INVOICE of my payment. I requested the service for 12:20 p.m.

Next day I went to the lobby of my hotel a little ahead of schedule to store my luggage at the reception. At 11:30 I started to call them to let them know I was ready any time in case they wanted to be earlier. I finally got an answer at the time I was supposed to be picked up.

I was put on hold for a few minutes and then I was given the excuse that the driver of the van had an accident somewhere in Miami and that they would not make it. I asked for other solutions like sending me a cab, other van, etc. Answer to that was that it was my fault because I only paid 24 hours in advance and that they could not transport me by any means. Of course they offered a refund (like if that solved the problem).

Very frustrating because now the clock was ticking and had to get to the airport on time.

BOTTOM LINE. DO NOT TRUST YOUR TRIP ON THIS UNRELIABLE COMPANY. I WAS NOT AMAZED TO READ THE HORRIBLE REVIEWS THEY HAVE!!!

FINAL SOLUTION: UBER. GOT TWO LARGE UBERS. TOOK ME ONE MINUTE INSTEAD OF THE 48 HOURS ALL SERVICE SHUTTLE REQUIRE. BOTH UBERS ARRIVED IN LESS THAN ANOTHER TWO EXTRA MINUTES. ONE WAS $73.53 (SUBURBAN) AND THE OTHER WAS $60. (AUDI Q6). TOTAL 133.53 WE HAD MORE THAN ENOUGH ROOMS, NO BAG LIMITATIONS, EXCELENT DRIVERS, ETC ETC FOR ONLY $8 MORE.

I WOULD NEVER NEVER NEVER TRUST THIS PEOPLE NOR I WOULD NEVER NEVER EVER RECOMMEND THEIR SERVICES TO MY WORST ENEMY (IF I HAD ONE).
Written July 30, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Karen T
10 contributions
BEWARE! BOOK AT YOUR OWN RISK!
Jan 2017 • Friends
Nightmare Experience! Buyer be aware, do not book with this company! I booked a shuttle with All-Service, to transport 2 of us, from North Fort Lauderdale Beach to the port of Miami on Jan 14, 2017. I booked it weeks ahead of time, with a pick-up time of 10am, based on our scheduled boarding time for our cruise. I paid in advance, $85 for 2, plus a $5.00 port charge and tip not included. At 9:15m, the driver called, to ask if we could be picked up at 9:30am. We were not completely packed and out of the room, so I informed him that we could not be ready, and he stated no problem. He did not state, that this would cause a delay. We packed, was out at the valet entrance, at 0950. At 10:20 am, I talked to the driver, who said that he was going to be delayed. I responded, that I booked this weeks in advance, at a hefty price, and that we were to be at the ship, at a scheduled time. He became very curt, stating that he had called earlier to pick us up, and we declined. When I protested, to state that he never told me that there would be a delay, and that we were ready, for the time that we scheduled, he became very nasty, stating that I was disrespecting him, and he didn't have to pick us up at all. He stated that he was the owner, so he wasn't picking us up. I felt that I was in the twilight zone. What reputable business would ever act like this.

It gets worse!!!! I called the main number, talked to a dispatcher, who at first stated that he would see what he could do, but I had made the owner mad????? I am the customer, what on earth is this company doing, being in business at all. I said that I was upset, but did not disrespect anyone. They had dropped the ball on the service promised. I asked him, could they please send another car, because it was late in the game, to try to find another transport. I explained that my friend had Multiple Sclerosis, and needed to not be in a crowded car, due to her limitations. He literally told me, "THAT IS YOUR PROBLEM." I was so stunned, that I didn't know what to say. He then stated that he would see if someone would come. Thank God, for the Valets at the W, Fort Lauderdale Beach. They were comforting us, trying to find another ride. As our desperation grew, finally a driver called from All-Service, and stated that he would be there, in about 20 min. His name was Diego, and he was the only saving grace for this deplorable company!!! He was very nice, friendly, funny, took us to the port in the quickest way possible. The W hotel valets and Diego, were the only reason, that we were not crying by that point. I am a health professional, and a Colonel in the military. In my long career, and many travels, never have I experienced such a travesty of a business. BOOK AT YOUR OWN RISK!!!!!! Colonel Karen Thompson
Written February 6, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

mary Pat
Sioux Falls, SD8 contributions
Shuttle from motel to port/ shuttle from port to airport
Nov 2016 • Friends
We had a great driver and experience on our first part of our trip. Great job
The second part of of our shuttle not so great.
We made the reservation months ago, we called the shuttle service to let them know what time we were scheduled to disembark the ship, he said call when you enter customs. Which we did, then once all 20 of us were outside waiting, I called again. They said it would be a half an hour. Ok. So after 45 minutes I received a call from their phone number, they were looking for a different group, I said which group I was with his response was oh I didn't mean to call you! Click... after numerous calls to their office, with only a answering machine, we found our own ride.
As we our in a shuttle to the airport, 1 1/2 hours after the scheduled time,we did receive a call to say they were on their way now!
Written November 19, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

susansonamission
Hazleton, PA78 contributions
Great shuttle ! they go out of their way!
Oct 2016 • Friends
I used this shuttle between the airport and hotel in Fort Lauderdale . They were very dependable and fast!
Written October 17, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

pinseekers17
Elizabethtown, KY5 contributions
Unorganized
Apr 2016
We booked these to get us from Ft Lauderdale airport to our hotel in South Beach and then from Port of Miami back to airport after a cruise. I will say we ultimately got to our destination at a fair price but they are not very organized. They really don't seem to have a good way to track scheduled pick ups. I prepaid for both trips and when I called to be picked up they were asking me to prove I paid and they really had no idea we were coming.
Written April 10, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

roxanne1981
Chicago, IL94 contributions
Horrible!!!! DO NOT USE
Mar 2016 • Friends
I found this company online for my recent upcoming trip to Miami, called for a quite the gentleman was nice gave me the price and even included a 20% discount, stated that the price was $32.40/pp (9 people) and that it included the gratuity. I made the down payment of half which was $145.80 and the remaining balance would be charged the day before our return pick up. The driver scared the holy sh$@ out of us!!! He was driving so fast we had to ask him to slow down and even expressed our concerns and advised that we didn't feel safe. The day before the pickup I did not receive a call for confirmation, Emial nor text so I called the company to verify that they had our reservation for the next morning, upon speaking to the rep/driver he stated that they don't store credit card info and that I should have received a call, I advised him that I had not and that was the reason for me calling them (9pm at night) he started to talk really nasty to me and then gave me a price of higher than he had previously quoted. After literally arguing back and forth with him and even asking him to look at the previous amount of half down that I paid he finally went along with the final payment of $145.80 but then told me that there would be a gratuity of 20% to the driver that would need to be paid. He then asked me to confirm that I will be paying the driver $29 cash when being picked up. He arrived about 15 mins early the next morning nice like nothing ever happened needless to say he DID NOT get the $29 that he requested and due to his unprofessional manner. I would never use this company again nor would I recommend them to ANYONE!!!! Horrible service and the driver is a maniac...
Written March 10, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

warreng999
Brisbane, Australia334 contributions
Definitely don't use.
Feb 2016 • Family
I travel for a third of the year around the world and always use private airport services and this company is the WORST I've ever experienced, including in China.
We (7 people) used "All Service Private Shuttle" for transfers between Ft. Lauderdale airport and Miami port for a cruise. The airport pick up was on time. However when we disembarked the ship I called them prior to entering customs to inform them of our progress. However it took 1.45 hours to be picked up from the port. Even though you pay good money for a private shuttle the supervisor attempted to have 2 extra people travel with us and make a detour to drop them off.
The supervisor was standing in the same lot as us and didn't make himself known at all during the 1.45 hour wait until we were boarding the van and he tried to add people to our ride.
Next time we will use the buses at the port as they were much cheaper and faster.
You had to wait for the van at the port in a parking lot with no shelter and if you are traveling from overseas you need to have an operating phone as they call you when they arrive to let you know where they are. There aren't any predetermined pick up locations.
Written February 28, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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