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Went kayaking down the Estero River to Estero Bay. A 9 1/2 mile round trip. Perfect weather and lots of fun
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Date of experience: January 2021
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Second time renting kayaks at Estero River Outfitters and both times we had great service and kayaks are in good condition. My husband and I took our 3 kids (13, 10, 7) and headed East the first time. Our 10 and 7 year old rode with us. The second time I took my 13 year old daughter and a few friends and we kayaked West through Koreshan State Park. Girls came across a message in a bottle so they thought that was pretty cool. Both directions are beautiful with canopy trees.…
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Date of experience: November 2020
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I tried to buy a kayak from Estero River Outfitters twice . They tried to bait and switch me both times. Greedy.
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Date of experience: July 2020
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I have waited 19 days so far and have got no communication from Estero River Outfitters about the status of parts I paid for and ordered when I purchased a kayak for over $2000 and paid cash. Do not buy from these people unless you have unlimited time to waste being unable to use your kayak properly.…
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Date of experience: June 2020
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Originally booked (2) kayak rentals online, had to call and make a modification. The woman on the phone was pleasant & completed my change request. I purposely mentioned to her that I was part of a party of 18 people who specifically booked that date/time and she even said, wow, how fun! We all arrived on time and checked-in and proceeded in line to receive our rentals. There were several people in front of us in line, and after about waiting patiently for 40 mins I asked one of the rental guys why it was taking so long (???) - this IS why we made a reservation! The rental guy told me that when you book online, your not really reserving your time slot - so I questioned why bother even doing so? He said it avoids having to wait inside at the cashier is all. Well, when you book online it sure makes it appear as though your RESERVING a specific time and that the rental your requesting will be available AT THAT TIME! Our group of 18 waited at minimum 45 minutes for a few to go out - it took a total of 1 hour and 17 mins for all of us to be on the water!!! It completely defeated the purpose of us booking a time/date so that we ALL could be together. We had family from Naples, Orlando, and Chicago book this to try and make it a family event and it was so sad that we barely saw each other on the water. Total failure! No one ever apologized, or offered any other option. We were all completely disappointed in the way it was handled - very unprofessional. Not one to write reviews, but definitely wanted to share this so that others don't make the same assumptions and book parties expecting to be together!…
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Date of experience: May 2020
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