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Dolphin Connection

Features Animals
Duck Key, FL, USA
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Dolphin Connection
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544Reviews18Q&A
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Allie H wrote a review May 5
Decatur, Georgia1 contribution
Kaitlyn was AMAZING!! she cared about the dolphins and gave us a variety of different tricks for them to do!!!! She made the experience so memorable and fun!!!!!!
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Date of experience: May 2021
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Matthew R wrote a review Apr 2021
2 contributions
We did the dolphin encounter and enjoyed it immensely. The dolphins were amazing and it was fun being involved and hands on with the program. The staff members were informative when explaining the behaviors of the dolphins and always happy to answer any questions. It was also great not needing to worry about be nickel and dimed for extras like photos since they were included. It was a breeze downloading the photos after the program and we were done and out mere minutes after we got out of the water.
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Date of experience: April 2021
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Response from dolphinconnection, General Manager at Dolphin Connection
Responded 1 week ago
Thank you for your review Matthew! So glad you enjoyed your experience!
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Crystal J wrote a review Apr 2021
4 contributions
Be sure to wear bug spray. We traveled the keys for one week without a single mosquito bite for some reason and when we were waiting for the dolphin encounter, we were covered all over our legs and backs. One recommendation we have about the pictures taken for the participants. Our pictures were grouped with 3 other groups of participants, which was odd. I get it, it is more efficient to upload all of the pictures taken by one photography together. You get a code and must access the pictures there through an app on your phone. You cannot download the pictures offsite. With that said, how nice it would be if instead of downloading either the whole 367 pictures of 3 groups or downloading one picture at a time of just your group, we could each have our own code for our own pictures. I did indeed try to download more than one at a time without success, it took a long time downloading pictures onsite while getting more mosquito bites. I have a 5 star review because the staff was awesome at what they do, thank you!
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Date of experience: April 2021
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Response from dolphinconnection, General Manager at Dolphin Connection
Responded 1 week ago
Hi Crystal, Thank you so much for your review, we will take your comments into consideration to continue providing the best possible guest experience. We're thrilled that you enjoyed your experience!
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Joy V wrote a review Apr 2021
1 contribution
Great experience. Very educational for the entire family. Wonderful staff and dolphins :) Well worth the money!
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Date of experience: April 2021
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Response from dolphinconnection, General Manager at Dolphin Connection
Responded 2 weeks ago
Joy, so glad to hear you had a wonderful time!
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Ana wrote a review Apr 2021
1 contribution
Ok the place is great you get to interact. But I wish they would have other ways of reserving the experience rather than taking your money and then telling you the kid is not 54 inches. There is no refund available after you pay and they do keep your funds I guess for later use. I wanted to use the rest of the funds for son the same day since don’t think I’ll be back. And they simply said no. Just be very careful in reserving before you each experience
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Date of experience: April 2021
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Response from dolphinconnection, General Manager at Dolphin Connection
Responded 1 week ago
Thank you for your review Ana, we will take your comments into consideration to continue providing the best possible guest experience. For safety and program quality we must strictly adhere to our program policy, which is clearly stated as you're making a reservation online or on the phone with us. We do allow cancellations up to 48 hours prior to program time for a 90% refund. Within 48 hours we accommodate changes as our schedule allows. Unfortunately on the day that you arrived, we were completely committed to other reservations and there was no availability to add your guest to an additional program. If you return to the Keys please look us up so we can help you with a reservation to use the rest of your funds, which are retained under your booking number.
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