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I am emailing you to let you know my experience with Sun Dogs parasailing. My husband and I came to Destin last week with our son and daughter n law. This was our first experience parasailing and we were very excited. I saw the weight limit and didn’t think anything about it because I weigh 245. The limit is 250 as stated all over your signs Ect. We went through 2 people ( the lady taking the $$$$ and they gentlemen taking us out to the boat)Neither one of them said a thing about my size and they sure could have if I was indeed to overweight . We all get to the parasailing boat and get on and the driver of the boat looks me dead in the eye and says “ You won’t be able to go up! You are too fat! There are signs everywhere!” I just sat there not knowing what to say. Finally I said “ It’s ok , I just won’t do it”. He then says “ you shouldn’t have even gotten on the boat!” I was simply mortified and so mad!!!!! My son stood up and said “ we can distribute the weight. She will be fine”. The driver says “oh ok yea I guess we can.” I flew up with my husband and had the time of my life. I just wanted to email and let you know it was such a rude beginning to the most wonderful experience of my life. I don’t know this man’s name but you as a company such as this may want to address him and let him know some basic compassion and sincerity! You can’t say stuff like this and expect it to be alright! It was very very uncalled for. Feel free to email me back as I would like to know how you plan on addressing this complaint.…
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Date of experience: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carrie G, Manager at Sun Dogs Parasail
Responded 4 days ago
I am appalled that you have the audacity to write this review, I am sorry you remember it this way but that is NOT what happened. Let's review what ACTUALLY happened and see this from my perspective, as a business owner, an owner operator with 24 years of parasailing experience with a 100% safety record, and we are trying to keep everyone safe. That is the reason for our restrictions, and the reason I try and send at least 2 texts PRIOR to anyone's arrival explaining the restrictions. #1, I send a pricing text with pricing AND RESTRICTIONS, specifically the 250lb rule. #2, I send a confirmation text stating everyone must meet the restrictions, SPECIFICALLY if you are more than 250lbs we need to know how much more than that if we are able to fly you or let you get on the BOAT! #3 I have a sign on the front of my booth stating if you weigh more than 250lbs you might not be able to fly or be a spectator. The reason I do all these things is to prevent me from having to blatantly ask people how much they weigh. Its the worst part of my job! I have a sister, who I love dearly, who has struggled with her weight her entire life, she's morbidly obese (that's a medical term, not an insult) and I am very sensitive to people's feelings about their weight. To parasail safely, we must have the correct amount of weight in the parasail for the wind conditions. And it BLOWS MY MIND, after 24 years of doing this, that people will LIE to me about their weight when they are about to dangle hundreds of feet above the water attached to a rope! Its amazing how many people say they weigh 245lbs, but when I pull my scale out they refuse to get on it. I hate doing that because I don't want to hurt anyone's feelings, but its about SAFETY!! Now, to address what happened on the boat. My Captain who has been with us 24 years, does NOT and would NEVER tell a customer they are too fat to fly. That's just plain ridiculous. I remember you and know exactly what happened. The Captain said you are too HEAVY to fly with the other HEAVY person. Those are the terms we use because in parasailing weight is EVERYTHING! And there are heavy people and there are light people. When you come out in a group of 3-5 people, we cannot put 2 heavy people together and put the light people together. When the Captain said he can't fly the heavy people together, you threw a literal temper tantrum and threw the harness down on the boat deck chipping the fiberglass. Unbelievable! When the deckhand and Captain explained how we would distribute the weight, everyone flew and received a safe parasail experience. But your memories of the day are just plain wrong. I understand people who are overweight are sensitive about their weight, but please know this: Everything we do is for the safety of everyone involved. There is no way on God's Green Earth that my Captain or my deckhand would ever say that you are too fat to fly. That's ridiculous. Maybe in your mind, since you are sensitive about the issue, when he said you are too HEAVY to fly with the other heavy person, you perceived that as him calling you fat, but that is NOT AND NEVER WILL BE the terminology we use with our guests. I am absolutely appalled you have the audacity to write that. Especially since, if it was so "mortifying", I greet all the customers at the dock on their return and ask them how their experience was. You never said a word. So maybe the word "heavy" festered with you to instigate this blatantly untrue review of your experience, but everything we do is to keep everyone safe and the terminology we use, heavy, light, big, little, is never intended to hurt anyone's feelings.
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Very nice parasailing team. Had a great experience. They have a long lead and you can see so much. They were polite and friendly
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Date of experience: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sun Dogs Parasail is by far the best parasailing experience I have had in Destin, Florida!!! My husband and I have been taking our family parasailing with Sun Dogs Parasail every summer on our vacation for the past 11 yrs. Gus, Carrie and their staff are very friendly and always make sure we have a wonderful time!! It is so nice to only have 6 people on a boat instead of 12-15. If you parasail with them you will never go with anyone else!!…
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Date of experience: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Overall great experience from the reservation thru the drop off. Super people. This was our 2nd trip with them
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Date of experience: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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We go parasailing with Sun Dogs EVERY time we are in Destin and wouldn't fly with any other company. Their top priority is, of course, safety but they excel in Customer Service and do everything possible to deliver a great experience. They exceed our expectations every time! Kerri always takes care of us!! Thank you Sun Dogs!!!…
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Date of experience: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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