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A lot of the rides was late opening up At least 45mintues On the side of the Track with the ⛳ They wasn't friendly at all
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Date of experience: August 2020
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We rode the 3 story go carts, played mini golf, and a few arcade games. It is very affordable. NO ONE was wearing masks in the arcade and we didn’t see any cleaning other than the go carts.
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Date of experience: August 2020
Helpful
Responded 3 weeks ago
Thanks for your feedback. We hope you’ll be back to give us another shot! 😊
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Very disappointed. The arcade was a joke geared more to adults, most of the rides were not running. Bought points online so we did not have to stand in line. Got there the online window was closed had to wait ten minutes before it opened. Went back next day as we had bought the 200 points. The go carts , bumper boats and cars running all other rides down. Was going to Fat daddy’s said open Friday at 1 pm on site on Friday said it was closed. Won’t do this again. The staff was friendly no problems there. They did enjoy the go carts.…
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Date of experience: August 2020
Helpful
Responded 5 weeks ago
We are so sorry for your inconvenience during your time with us! Unfortunately, due to CoVid, some of our rides are staying down for longer than we would like. We do hope you'll give us another shot some time!
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Went mini golfing with the family for an outside activity during covid. SUPER disappointed!!! Let’s start with the trash ALL over the course. Literally EVERY hole! It was disgusting. Add to it empty sanitizer dispensers. Then we return our clubs and the young guy working just tells us to hang them back up. No cleaning between customers. Come on! No wonder Florida has increasing cases! We will not be back! …
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Date of experience: July 2020
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Responded Aug 9, 2020
Thank you so much for your honest feedback. We strive to provide a clean environment especially during these times, and we’re sorry you didn’t experience that. We will pass your review on to our management team, and we do hope you’ll give us another shot!
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The activities are fun for the whole family. However, the lack of customer service puts a downer on it. The Go Kart ride for the family does not have signs showing where to wait for single kart or double kart. We got up to the gate and the teenage boy told my husband we were in the wrong line, then when my 4 year old unknowingly started to walk through the only opening available the employee grabbed my son's shoulder and pushed him back toward the line. I then told the employee we had him and he opened a chain for us to exit, in order to re-enter another line for the double karts. After that ride my kids were so excited to get on the buses. My daughter rushed up to the gate and anxiously went to open the gate. Her dad caught her and told her she could not do that. After she had been stopped by her father a male employee yelled from about 10 feet away at her. Half the kid rides were not being operated at 7 pm. There were still A LOT of kids present. We had been a couple other times during the day and although the employees weren't nice either time they were not so blatantly rude. The Track has the rides to attract the masses they just need to work on customer service to keep people coming back. The teenagers they employ need to have more patience with the kids that are the reason parents spend so much money there.…
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Date of experience: July 2020
Helpful
Responded Aug 9, 2020
Thank you taking time to share your experience with us! We will definitely pass this on to our management team as customer service is a top priority for us. We do hope you'll be back!
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