474Reviews7Q&A
Reviews
Traveler rating
- 446
- 19
- 4
- 1
- 4
Traveler type
Time of year
Language
Selected filters
- Filter
- English
Popular mentions
Does this boat ever go out?? We bought a groupon and had reservations for 8/21/2021 - we arrived at the tour site, and the boat captain, walked on the boat and returned just a few minutes later and said there is a problem with the motor - tour is canceled. Just a few minutes to determine a problem? Was there a problem the day before? Josh (blue heron river tours) captain, said he would honor the groupon another time. We had again, reservations for June 12th, on our way to Deland from Orlando, just for this boat ride, Josh called and stated they did not have a minimum number of riders, tour canceled. Reschedule for next day. We drove from New Symrna Beach to Deland for the tour, no one showed. I don't think this boat ever goes out.…
Read more
Date of experience: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from X621ZYjw, Owner at Blue Heron River Tours
Responded 4 weeks ago
Thank you for your review. We appreciate your feedback
Read more
Company cancelled us less than 2 hours before departure time. I had contacted them 2 days prior asking for confirmation that they had enough people to go on the this trip. They assured me there was and said to make a paid reservation, which I did. Then they sent me a text 2 hours before departure time saying they did not have the minimum number, cancelled us and said to reschedule. I had told them that was the only day we could go as our out of town guests were leaving the next day! I tried to find another boatbline with availability for 4 of us, but they were all full, or not enough time to drive the extra distance to get there in time. VERY UNPROFESSIONAL!!! DO NOT RECOMMEND BOOKING WITH THEM, UNLESS YOU ARE WILLING TO BE CANCELLED AT THE LAST MINUTE! WE WERE VERY DISAPPOINTED AND WILL NEVER RECOMMEND THIS COMPANY TO OUR FRIENDS.…
Read more
Date of experience: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from X621ZYjw, Owner at Blue Heron River Tours
Responded 4 weeks ago
Thank you for your review.
Read more
What a great way to spend Mother's Day!!! Josh the tour guide was extremely knowledgeable and added a bit of humor to the tour. He was respectful of the nature and gave us so much information about the area and wildlife. It was super relaxing and Josh really has great eye for spotting the wildlife. The boat is simple but clean and we appreciated the covered top to shade us. I would definitely recommend.…
Read more
Date of experience: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We really loved our tour leader Josh! He was spot on with his delivery, his knowledge, his humor, and his enthusiasm for describing the wildlife and the plants and vegetation. We would definitely take this tour again. It was so peaceful and Josh stopped whenever he saw some interesting wildlife. If there wasn't any viewable wildlife, he added commentary about the area and answered any questions the tour goers had. Would highly recommend this tour!!!…
Read more
Date of experience: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I look forward to this river cruise every year. This year I've taken it twice. Josh is so knowledgeable about the river and all of the wildlife and really makes the experience come alive! I have recommended it to other friends and will continue to do so.
Read more
Date of experience: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
