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Clearwater Beach Wave Runner Rentals

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Clearwater, FL, USA
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About Clearwater Beach Wave Runner Rentals
Why drive around in a designated circle from the beach or join a typical boring tour? Come Make Your Own Waves at Clearwater Beach Wave Runner Rentals. ​ Clearwater Beach Wave Runner Rentals is a Water Sports Adventure Facility that is second to None in our industry. We provide a custom and personalized adventure experience to all of our guests. With updated equipment and our strive for excellence we will make sure that you have a unforgettable experience.
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Hours Today: 9:00 AM - 7:00 PM
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Clearwater Beach Wave Runner Rentals
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EvieAlex2222 wrote a review Sep 1
1 contribution
Having seen a negative review below I have felt even more compelled to write a review about Ashley. This exceptional lady made our vacation. She went out of her way to ensure that we had the best experience on what was our honeymoon. I believe the negativity below has been misinterpreted due to the strong emphasis that Ashley puts on safety. We were made abundantly clear of precautions needed in order to have the time of our lives. Ashley delivered a tour that exposed us to countless dolphin sitings- many of which were within touching distance. As well as this we were offered a tour that allowed for thrill rides, exploration of the beautiful Clearwater area, and free time to have fun on the ski. All whilst our dedicated and caring guide documented our precious memories with photos and videos. Without a shadow of a doubt we will be back and we will absolutely be asking for Ashley as our guide, especially now we have a young daughter who one day would love this incredible experience too. Keep doing your thing Ashley, you’re a credit to your company.
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Date of experience: August 2021
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Debra wrote a review Sep 1
1 contribution
Walked up to the stand at 11:50 for a 12:30 departure and we were "greeted" by a person's backside as he lounged across the desk engrossed in his phone. we walked over toward the jet ski floating dock and caught the attention of the men working on adjusting the tarp for keeping sun off jet skis. Once one of them looked up they approached the desk and asked if we were here to jet ski. Delightful man leaves us in the hands of the unenthused kid(Jeremy/Jessie) who clearly deigned having to check us in, barely made eye contact and was the rudest human i have ever had to work with on any vacation where paradise and sunshine are to be had! This Jeremy(because i don't recall his name) continued his rude behavior and speech through the check-in process and while we boarded the jet skis, the only time, and i mean ONLY time he had a glimmer of cheer was when he mentioned how "guides work for tips" and he was offering a "photo package" of your group's trip through the glades. The kid never even went over how to turn on the machine! Truly disappointing and we were happy to be off the dock with the wind in our hair so we didn't have to speak with him again. Of course he did approach us again at end of trip to ask if we had a good time. "Sure we had a super time jet skiing on our own and not stopping at any private beaches, simply going in circles for an hour and 15 minutes." Did I mention the machines were not even gassed when we got onto to them...truly a delight having gas fumes waft into your face on a 100 degree day. I guess if a subpar experience is his goal then mission accomplished! Disappointing in so many regards.
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Date of experience: August 2021
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Ange R wrote a review Aug 2021
3 contributions2 helpful votes
This was the most horrible experience ever in my life I just want to start off saying Ashley was very disrespectful and Was very unpleasant I will definitely not not recommend anyone stepping a foot onto tthis jet skis at all horrible personality not to mention Power tripping on her managing position.. when I had called up a few weeks ago I had booked jet skis and I had spoke to a guy over the phone when I spoke to the guy he had told me that only one person hast to take the test to ride it the JetSki and the guy over the phone told me but if my fiancé Took the test and I didn’t I still can drive the JetSki I had called up today and spoke to somebody named Andrew I had originally made reservations for Wednesday but I went Tuesday instead because it was going to thunder when I was on the phone I spoke to Ashley and I asked her do we both have to take the test and she said yes so Obviously nobody there is on the same page and me and my fiancé were arguing about the fact that we both need it or only one she has the audacity to cancel the reservation the reservation on my birthday and didn’t even call me up and tell me at all we arrive we arrive there for heart for Skyler who is very rude didn’t even want to look at us in the eyes because he was waiting for Ashley to come take the floor and the first thing she said was I canceled the reservation your reservation due to Arguing on the phone with me and my fiancé which had nothing to do with her at all but at the same it was them not giving us the right information times that we call her the three times that we called them we got all different answers and the way she spoke to us was beyond disrespectful and very rude as we walked away we saw an older couple they came up to us and also told us that They had an encounter with Ashley as well and that she was very rude to them I would definitely not recommend this place at all they are all rude and disrespectful And you Do not know how to treat people here that are on tourist and have fun on their birthdays never again
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Date of experience: August 2021
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Response from makinw2016, General Manager at Clearwater Beach Wave Runner Rentals
Responded 3 weeks ago
It is saddening to see you and your fiancé’s review as you two did not go out on tour with us. When you signed up online for our tour there were boxes you must check prior to creating your reservation and one of them states that ‘you understand that anyone born on or before January 1st of 1988 must pass a boaters license test so long as you want to drive the jet-ski’. It is required by Florida law. That is the same information Ashley gave you on the phone. What you failed to include in your review is the real reason as to why your reservation was cancelled and that was your overall behavior and your foul language. We are a family friendly operation andwe do not tolerate screaming and yelling profanities over the phone and then hanging up the phone. That is what warranted you an instant cancelation and refund. Immediately upon you hanging up on Ashley she sent you a refund and cancellation email. When you arrived for your cancelled tour Ashley explained that due to your behavior over the phone, we were refusing service and then you and your fiancé continued displaying that same behavior at the booth. In Ashley’s 4 years of ‘guiding’ she has never refused service to anyone based on a phone call interaction, but as she explained to you in person, the phone interaction was one of the worst she has ever dealt with. Once again, your behavior (whether directed towards your fiancé or not) warranted your cancellation. We apologize that you felt that Ashley’s attitude reflected poorly to the situation.
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Cherrie W wrote a review Aug 2021
3 contributions
The guys were friendly and I felt safe. Andrew was very patient with all of my questions. Garrett was nice and helped me book online.
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Date of experience: August 2021
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Vanessa J wrote a review Jul 2021
1 contribution
Our family took a private jet ski tour and it was a day in paradise! Ashley was our tour guide and she was fabulous! The pace and free time we had was perfect...although I wish we could have stayed at the secluded beach all day. Will definitely return in the future! Thank you!
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Date of experience: July 2021
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