Makin Waves
Makin Waves
4.5
9:00 AM - 4:00 PM
Monday
9:00 AM - 4:00 PM
Tuesday
9:00 AM - 4:00 PM
Wednesday
9:00 AM - 4:00 PM
Thursday
9:00 AM - 4:00 PM
Friday
9:00 AM - 4:00 PM
Saturday
9:00 AM - 4:00 PM
Sunday
9:00 AM - 4:00 PM
About
Welcome to Makin Waves at Shephard's Beach Resort! We take your stay from good to GREAT with our watersport rentals. Experience jet skiing in the Gulf of Mexico on our brand new 2023 Yamaha Wave Runners. Kayak alone or with a mate, right off our beach and see our beautiful blue waters up close. Stand up Paddleboard and cruise with the dolphins up close. Beach Umbrellas, Chairs and table setups available to rent where a Shephard's Server will bring you cocktails to enjoy our world-famous sunset. We can't wait to see you at our Beach Hut! Jet Ski- $80 half hour/$110 hour + taxes/fuel Kayak-$30 hour/$75 three hours - Tandem $40 hour SUP-$30 hour/$75 three hours Beach Chair & Umbrella-$30 Daily Beach Locker-$10 or free w/ hour water rental
Clearwater, Florida

Awards
Travelers' Choice
2023

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Travelers talk about
(118 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles501 reviews
Excellent
410
Very good
26
Average
16
Poor
9
Terrible
40

Tourist181381
1 contribution
5.0 of 5 bubbles
Apr 2021 • Family
Makin waves employees made our experience with renting wave runners a very comfortable and pleasant experience. We signed up on line and the website was user friendly and very easy to navigate. Once we arrived at sheppards hotel where makin waves was located all the employees were all very knowledgeable and very helpful in guiding us through the whole process from parking our car in valet to offering us a locker to store our stuff to guiding us on the safety of riding. Safety is very important and was stressed which made us feel very comfortable and confidant with renting the wave runners from makin waves. They went over and above to answer all our questions. We rented 3 wave runners for 6 people for an hour but 30 minutes would of been sufficient. One of our family members left their drivers license in their wave runner and one of the employees went out to find the wave runner being used by someone else after we were finished and recovered the license from them. I would highly recommend makin waves at sheppards hotel for all your rental needs. All the employees are very helpful, happy and very considerate and knowledgeable.GREAT COMPANY!
Written April 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

bml4noles
Wesley Chapel, FL3 contributions
5.0 of 5 bubbles
Jun 2020 • Family
We rented two jet skis (2 adults + 2 teens) and had a blast. The workers were nice and professional. I approached the rental area the day before and the man behind the counter highly recommended renting in the early morning hours (9am or 10am) to beat the congestion (you also save $10 per ski). I took the advice and we did not regret it. The weather and water were perfect and very little traffic at 10am. You do have to remain 150ft apart or the skis will automatically slow down. One of us swayed off path a little and a nice instructor drove out to bring us in to where we should ski. Lockers were available and the jet skis were a lot of fun. I would rent from here again and recommend.
Written June 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

TbooTedMarshal
1 contribution
4.0 of 5 bubbles
Jun 2020 • Family
The staff was great, very friendly, accommodating, thorough. We just had a horrible time figuring out where to park, since they are on the hotel property, and the friendly parking garage that we used to park in, was now only valet parking, and it wasn't like we were driving a jaguar, so it was just ridiculous, having to pay someone to park our car.

The jet ski was in good condition, but I was with my daughter, and when he described that the jet ski could roll over if we were going slow, and that the GPS on the device forced the jet ski to go slow, we both were scared of this happening, as we wanted to jet ski and not go swimming or get run over by other boats.

Plus, I lost my hat even though it was on backwards, which the guide had warned me about, so beware!

But overall the staff made up for everything, they gave us a locker to fit everything in and even offered to just put our bags behind the counter, so they were great, which can't be easy, because I'm sure it become mind numbing reciting all the ridiculous government rules and then the not so ridiculous safety rules.

Plus jet skiing/wave runners are kind of limiting to begin with, they aren't like a canoe where you can stop and have lunch, you kind of have to keep going, so not really our cup of tea to begin with.

But overall the staff was great, and since we cut our ride short they even said we could come back and split our hour into two 30 minute trips and do the other 30 minutes another day!

Written June 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Matthew Roberts
2 contributions
1.0 of 5 bubbles
Sep 2020 • Family
Yesterday was the worst visit to the beach I’ve had since I’ve lived in Florida . This was because of the way I was treated at this establishment. I have been a regular customer for over 3 years . I drive 2 hrs and 20 minutes to Clearwater just to enjoy a 30 min sometimes 1 hr jet ski rental . Yesterday however didn’t go very well at all . I made my reservation prior to my arrival as I have always done . I have my boaters license also . I rented 3 skis one for me , my sister and a close friend of mine who I have bragged about this place to numerous times and he finally got a opportunity to check it out . Upon approaching the property he realized his boaters license had expired to which I directed him to the online site to reinstate it . We approached the valet parking who directed us to the scooter rental and told us we have to check in there now as rules have changed . We proceeded to the booth where We checked and my friend was told to take the next 30 minute to complete his boating test . We then went to the closet table to the jet ski booth to do so . As my friend was about to complete his test I approached the counter to speak to a representative to let them know the situation and that were are about ready to go skiing . I was assisted by the manager . He immediately got loud with me complaining that I failed to follow rules by showing up 30 minutes prior . I then attempted to explain the situation even pointing out the fact that I was sitting right Infront of the booth and I was even given a wristband by the front desk where the scooters were rented . He then disregarded that by saying I still didn’t come to see him with a extremely loud and aggravated tone of voice . After which he claimed that he called the front desk and nobody has spoken to me at all (calling me a liar in other words ) when I clearly had a armband which the lady at the front wrote my appointment time on . At this point I had lost all excitement to ride anymore . He then proceeded to say that it’s not fair to let people wait 1HR on my group because we want to be 30’minute late in an extremely loud , rude and aggravated tone of voice . He then told me the best he could do is 1 ski now and the other two will have to wait until 6 o clock to ride . We came as a family to ride together and best option is to split us up ? Not only that 2 people from group have to wait 3 hrs , because we were 30 minute late to the counter when in fact we were early and mis informed . He then said to me that the fact that I am repeat customer I should know the rules and there are no exceptions . At this point I was completely disgusted by the customer service and wanted my money back . He then told me he couldn’t give me a refund as he already had to refund someone else before me which got me so angry I was on top of my voice infront if other patrons . By this point my day was ruined . I will NEVER come back to this establishment . If the rude , belittling , condescending service is what is going to offered here I will never spend another dollar hear and I will call every friend I have recommend to this place to share my experience so they can avoid it as well . I wish I could give this review 0 starts to be honest
Written September 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lestad8789Clew
1 contribution
1.0 of 5 bubbles
Jun 2020
Worst Jet ski rental ever!!! We were told to make a booking online thru their website and we did. We setup the "appointment" for 2:30pm and were there 1/2 before as required. At 2:30pm there was no Jetski, a Jetski arrived at 4pm but there were 4 people in line before us! ¿Why set a time just to make you wait?

At 3:40pm our jetski arrived and we departed 2 about a mile in our jetski started malfunctioning and had to go all way back at 3 miles per hour took us 20 to return, they saw that the jetski was bad and gave us another one that had just arrived but refused to give us the hour we paid for. The Jetski won't go over 30-35 miles and they have sensor and GPS so' they keep locking and 5 miles per hour when other Jetskis are close is annoying as FU(k!!!

When we got back the guy in the water literally push us yelling out of the Jetski to get other people on it before we even turned off. Went back to the service shack to get back my credit card and had to wait another 25 minutes because they were busy with other customers!!!!

Service 0/10
Jetski 0/10
Staff. 0/10. (RUDE)
Appointment 0/10 (1.5hrs wait for jetskit & 25min for CC)
Written June 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jhub70
1 contribution
1.0 of 5 bubbles
Jun 2020
So we decided to rent jet skis and I talked to the manager Matt the day before we actually rented and he was very friendly and knowledgeable so we decided to book online and go the next day. That being said we showed up to rent and Dave was helpful and explained the riding area and rules very well. My fiancé and I are previous jet ski owners so one would think it would be awesome in the ocean. The skis however are linked to boundary sensors that shut the ski down to like 2mph if you get closer than 200ft from each other and ride outside the boundaries which you’d think no big deal right? The way to have control of a jet ski is to accelerate the ski to turn and keep yourself uprighted otherwise it’s very difficult to control in the ocean. My fiancé became a bit panicked as her ski kept shutting down to the 2mph and we were not close to each other or boundary limiters and there were incoming large boats coming in and had they not seen her she was a sitting duck with no way to get out of the way. My ski was also shutting down like every 5 seconds. In my opinion this is more dangerous than not having these governors. We headed back and returned them early and didn’t even ask about possibly getting time on another day or a partial refund but the younger kid who actually took us to the skis and sent us off was great and he did offer another day of riding to make up the unused time which I did consider but it seemed like Dave just wanted us to be gone. I think it could have been really fun but the sensors that control the speed really made it scary for the Mrs. and made me concerned for her safety having no throttle response on a watercraft in the ocean is not a very good feeling...
Written June 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

nelsyvarela9
Brandon, FL1 contribution
1.0 of 5 bubbles
Jul 2020 • Family
We try going on jet skis at this location and the stuffs was so unprofessional and racist. They gave us the equipment to go in the water, we drove the jets skis for about 10 minutes after that this withe male came to the water and said y’all need to get out I’m refusing service. My mother in law was super mad because this is the second time we try to go. The first day we couldn’t go because the same guy said that she was drinking when she wasn’t and also he said he needed an Id to make sure she’s over age but my mother in law is 58 years old how can’t you not tell.
The second day we waited 2 hours in line just so we can ride. After he kick us out he said oh you guys needed to do 30 a minutes orientation. Nobody said anything about orientation we waited 2 hours in line and they didn’t mention anything. They even gave us the equipment to go in the water
Written August 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tim W
3 contributions
5.0 of 5 bubbles
Jun 2022
The Makin' Waves Crew (Aaron, Skyler, & Chris (Rook) ) are all very helpful, Personable, and polite.
They Rent Current Model Yamaha WaveRunner VX's that are in very good condition and Run well (as long as they have fuel, check your Fuel Gauge before leaving!) even if they are "governed" to not exceed 45MPH.
Considering the wide open ride area is in the actual Ocean, this is for your safety as the water can be very choppy and the "waves" can bounce you hard and cause you to lose your grip on the ski even at those speeds.
A Huge "Free Style" (You drive yourself and do what you want) Riding area on very quick and Reliable Jet Ski's makes for a Great Time for everyone!
They keep a "Watcher" out there with you in case you do have an issue with the Ski (like running out of fuel) but they let you do what you want as long as your in the area and not endangering anyone. They will also let you know when you are near your Time Limit (Depending on how busy they are) so that you do not incur any additional charges unintentionally.

We enjoyed it so much we went back a few days later and took advantage of the "Early Rider" Special, which can save you $10/ski on your Rental.

Good Job Guys!
Written June 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Makin Waves
Makin Waves
Hello! Thank you for writing this detailed review! We are so glad that you had a great experience with several of our employees. We are thankful that you also understand our safety measures and why we put them in place. Thank you so much again for this review and coming to ride with us twice!!
Written June 6, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

dddaellen
1 contribution
2.0 of 5 bubbles
Aug 2020
On the positive side a young man named Jason was very helpful and professional. When we returned the next day Jason along with a young lady were sent home. The gentleman that was in charge was definitely not capable of handling the customers. A group that had a reservation was turned away because they did not honor the discount. Our reservation was for 11AM and we did not get the wave runners until 2PM. All the while other people were being allowed to go. For the record this rental was presented as part of the resort amenities and when we stated what was going on the resort promptly told us that this portion is third party.
Written August 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Valerie O
1 contribution
5.0 of 5 bubbles
Jun 2021
Eric, Isaac, Wayne, and Joe did a great job and we’re very personable. They made sure we were safe on the water when it got stormy and ensured we got our complete time that we had paid for. Would certainly recommend water toy rentals, chairs, and beach items from them.
Written July 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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