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Mike's Cigars

Open Now: 8:00 AM - 11:00 PM
Open today: 8:00 AM - 11:00 PM
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Review Highlights
Great customer service

I purchased Cigars via groupon and had difficulty redeeming them. I emailed Mike's and they gave me... read more

Reviewed December 26, 2017
katiela34
,
Reno, Nevada
A very Interesting Cigar Lounge

Mikes has a large walk-in humidor where you can buy your cigars. Then enjoy them in the large... read more

Reviewed October 18, 2016
Modris R
,
Miami, Florida, United States
Read all 30 reviews
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Traveler Overview
  • Excellent58%
  • Very good6%
  • Average3%
  • Poor3%
  • Terrible30%
3 weeks ago
“HORRIBLE CUSTOMER SERVICE.. Don't buy from them.”
Apr 22, 2018
“Groupon”
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Hours Today: 8:00 AM - 11:00 PM
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Contact
1030 Kane Concourse, Bay Harbor Islands, FL 33154-2107
Website
+1 305-866-2277
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Reviews (30)
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1 - 10 of 24 reviews
Reviewed 3 weeks ago

Ordered a pack of cigars through Groupon. Received an e-mail saying they were delivered but they weren't so I called. Spoke with Lucy who was supposedly the Customer service manager with nobody higher than her. She was absolutely RUDE, didn't know what she was talking...More

Thank corynn S
Reviewed April 22, 2018 via mobile

Bought a sampler through Groupon cigars arrived not even one decent brand in the lot. The cigars were no better then twigs unsmokeable guess this what you get thru Groupon and mikes cigars.More

Thank John M
KimFromMikes, General Manager at Mike's Cigars, responded to this reviewResponded April 24, 2018

Hi John, Thank you for your feedback. We offer a wide variety of cigars at Mike's Cigars, from introductory cigars that we offer on Groupon, to the premium cigars geared towards the more sophisticated palette. Our Groupon listings not only feature a photo that displays...More

Reviewed December 27, 2017

Awful customer service. Cigars were supposed to be packed in a gold gift box. Box wasn't shipped. Found out that I would have had to pay extra for said box. Bait and switch all day!More

Thank salutefamily
KimFromMikes, Manager at Mike's Cigars, responded to this reviewResponded December 28, 2017

Hi Salute Family, Thank you for purchasing our Black Friday Cigar Special from Groupon. The gold box in the image is part of the scene setting, and is not on the list of included items which are clearly listed on the Groupon page as follows:...More

Reviewed December 26, 2017

I purchased Cigars via groupon and had difficulty redeeming them. I emailed Mike's and they gave me different suggestions on what to do. When I finally was able to get my code fixed through groupon, I emailed Mike's immediately and they were on top of...More

1  Thank katiela34
KimFromMikes, Manager at Mike's Cigars, responded to this reviewResponded December 27, 2017

Hi Katie, Thank you for your kind review! We are glad we were able to assist you with your order, and we look forward to assisting you in the future.

Reviewed May 5, 2017

Buyer be forewarned! Cigar orders and other products they bait and switch. Their customer service is shameful as they do not treat customers with respect and they deceive them with trickery. Also, their cigars have something wrong with them...not just dry, but also have a...More

1  Thank William A
KimFromMikes, Customer Service at Mike's Cigars, responded to this reviewResponded May 26, 2017

Hi William, I am so sorry to hear your report on your experience! In fact, I checked with another member of our team and she recognized you from your profile picture and was surprised to hear about your review as she remembered you from your...More

Reviewed October 18, 2016

Mikes has a large walk-in humidor where you can buy your cigars. Then enjoy them in the large expansive lounge. WeI was there with my wife who also smokes cigars. It features a big bar and very comfortable leather chairs and couches. This is what...More

Thank Modris R
KimFromMikes, Guest Relations Manager at Mike's Cigars, responded to this reviewResponded May 26, 2017

Hi Modris, Thanks for your review, and for visiting our lounge. We are glad to hear you enjoyed yourself, and we look forward to seeing you here again! - Kim

Reviewed July 28, 2016

I went to Mike's last summer for the first time after friends told me the cigar prices were good and the lounge interesting. I am a physician. My friends got free lighters, samples and perks. I came with a friend who is quite tall and...More

1  Thank gotan6
Reviewed October 30, 2015 via mobile

My friend, Mike moved to Miami and invited me to come have a cigar at what he described as a unique cigar lounge , Mike's Cigars. When I walked in I was greeted and made to feel very welcome. The lounge is large and well...More

Thank djsays
Reviewed October 25, 2015

I ordered Romeo y Julieta Primer Lote 770 Cigar box of 5 from Mike's Cigars and happy with my choice. Their products are reasonable to smoke and shipped on time.

Thank georgiamoore425
Reviewed August 25, 2015

I generally used to smoke Perdomo Habano, but I like to smoke different cigars too. Therefore, I eventually visited mike cigar store for a sampler. Thanks to MikesCigars for cigars rich in quality and taste.

1  Thank Saniabaker425
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