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Bookaway

Newark, DE, USA
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About Bookaway
Search, find, compare and book your ground and sea transportation online. Take a bus, train or ferry to the world’s best locations. Book online, travel freely.
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Bookaway
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Rachel P wrote a review Jul 2022
Brighton, United Kingdom1 contribution
Bookaway did not provide tickets in time for our trip and have refused to refund. Trip was return boat trip Split to Hvar. I emailed them to ask for copy tickets but they just said look in junk and no copy provided. Very poor customer care. Incidentally the mark up is outrageous. After purchasing tickets discovered that they were charging around 500% mark up on ticket price if bought locally
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Date of experience: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from kawtharsaf, Guest Relations Manager at Bookaway
Responded 1 week ago
Hey Rachel, Please note that for Krilo, the tickets are automatically approved and sent to your inbox. This is the reason why we did not refund you for the booking. Furthermore, we checked in our system and as shown to you in our email, the voucher was delivered to your inbox. Best Regards, The Bookaway Team
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Margo I wrote a review Jul 2022
4 contributions
They lie that their support service works 24 hours a day! I bought tickets, they took the money, they sent me a confirmation and even tickets in pdf. I packed my bags and rented out the apartment and at the last minute they didn't even call, they just emailed me with the cancellation! Although everywhere on the site they write that after receiving the tickets, cancellation is not possible. It's impossible to reach them! I am pregnant and now I will spend all day and all night on the street with suitcases! (Tickets are currently out of stock.) Couldn't have been told ahead of time? Why send tickets if you are not sure that I can leave? Worst carrier!
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Date of experience: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from kawtharsaf, Guest Relations Manager at Bookaway
Responded 1 week ago
Hey Margoi, First of all, I am very sorry to hear about the negative experience you've had with us. Unfortunately, in the 24 hour period after a booking is reserved (when it's pending), there is the chance of it being canceled due to it being fully booked. In either case, we are very sorry that this negatively affected your trip and I truly wish everything turned out alright. My Sincerest Apologies, The Bookaway Team
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Paula C wrote a review Jul 2022
Guayaquil, Ecuador7 contributions6 helpful votes
THEY LEFT US STRANDED. Do not use. Had to pay a last minute taxi to take me on a 2 hr trip which ended up being VERY expensive so that I did not miss my flight cause I waited for Bookaway for an hour and they never showed up. The service they apparently use has no valid phone number. Also book away does not have a phone number so good luck getting your money back.
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Date of experience: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from kawtharsaf, Guest Relations Manager at Bookaway
Responded 1 week ago
Hey Paula, I am very sorry to hear about your negative experience, please rest assured that in case of an operator canceling their own departures, the customer is always refunded for their booking. Please reach out to us at Support@Bookaway.com if any other issues remain. Safe Travels, The Bookaway Team
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ServiceMustMatter wrote a review Jul 2022
Paris, Canada17 contributions3 helpful votes
The service provided by Bookaway for our travels between Venice and Croatia was excellent. App is easy to use, and support processes are clear and expedient.
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Date of experience: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from kawtharsaf, Guest Relations Manager at Bookaway
Responded 1 week ago
Hey, Thank you so much for the constructive feedback! Here at Bookaway we always do our very best to provide the customers with a positive experience, and we assure you that we are still working on improving and elevating this experience even further. Our Best Regards, The Bookaway Team
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Denise M wrote a review Jul 2022
2 contributions1 helpful vote
Throughout the entire booking process we had a lot of bad experiences with this agency: In April 2022 we did a trip around Peru and one of our highlights was supposed to be the train ride with PeruRail, for which we wanted to get tickets through BookaWay and for which we really saved up a lot of money (USD 981,90) We actually planned our entire trip around this train ride. It started horrible and it went even worse: BookaWay started telling us about free seats on the train that were actually not free. Then they were telling us an alternative date that turned out to be nonexistent. We had to reschedule our entire trip three times, but okay. We finally got the tickets and we were happy. But this is were it gets worse: The evening before the train was supposed to leave, I called an office of PeruRail just to get the information from which station we would be leaving in the morning. It took me with surprise that the person on the phone told me that this train was cancelled and that EVERY AGENCY was informed 4 weeks ago. However, I never received this information. AND THIS IS NOT ALL: We have tried contacting BookaWay multiple times, sending various Emails, trying to receive a refund or at least a voucher. However, this agency decided to ignore our Emails and to this date (3 months later) we have not received an answer, a refund or a voucher. We now sent Emails through WhatsApp and Facebook, hoping to be heard. We are students and paid nearly USD 1000 for nothing. It was such a horrible experience and we would not recommend anyone to purchase anything from this website.
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Date of experience: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from kawtharsaf, Guest Relations Manager at Bookaway
Responded 1 week ago
Hey Denise, I am very sorry for the negative experience you have had with us. We have already resolved this issue for you and provided you with a resolution, please get back to us at Support@Bookaway.com for further assistance. Our Sincerest Apologies, The Bookaway Team
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