Dear Gmade4, you are correct that we do often halt passenger boarding before vehicles in order to try to leave as quickly as possible. The length of the walk and the time to secure the passenger ramp drive this, but we do have other options that perhaps should have been explored. I would like to make this up to you. Please reach out to me at heath,gehrke@drba.net or 609-889-7220. My apologies for your inconvenience.

Hello, It is unfortunate we were not able to accommodate you on your desired trip, but I must clarify that the Cape May Lewes Ferry is not "reservation only". However, our entire capacity is available to be reserved, either by phone, in person, or online, and many of our customers choose to book in advance in order to secure their crossing at their desired departure time. As a result, many of our departures, especially on high demand days, are sold out in advance. If a departure is not sold out, tickets can be purchased at Tolls at time of departure. For those customers that arrive at the Tolls without a reservation for sold out departures, we offer a "stand by" option, where a customer purchases their ticket and waits on site in case any spots open up due to cancellations or "no shows". Additionally, at this time our capacity is diminished as one of our vessels has been delayed in dry dock during a refurbishment, so our normal fleet of three is reduced to two vessels. The Delaware River and Bay Authority and the Cape May Lewes Ferry have also started the multi-year process of designing and building an additional vessel for our fleet, details of which can be found on the Delaware River and Bay Authority website, at DRBA.net. I am happy to answer any questions you may have, so please feel free to contact me at terry.anstead@drba.net or on my direct line at 1-609-889-7224. Sincerely, Terry Anstead

Hello, First and foremost, I would like to apologize for the poor customer service you experienced. The Cape May Lewes Ferry strives to maintain the highest level of customer service, and we rely on feedback from customers like yourselves to let us know when we fall short of that goal. When you have a moment, I would very much appreciate the opportunity to discuss your experience with you. This would allow me to coach the appropriate individual and possibly create an opportunity for you to experience the Cape May Lewes Ferry in the future. Email me at terry.anstead@drba.net or call my direct line at 609-889-7224, at your convenience. Thank you.