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Address: 1 Mohegan Sun Blvd, Mohegan Sun, Uncasville, CT 06382-1355
Phone Number: +1 860-862-4500

TripAdvisor Reviewer Highlights

Read all 68 reviews
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  • 15
    Excellent
  • 14
    Very good
  • 17
    Average
  • 13
    Poor
  • 9
    Terrible
Shows great potential

Understanding there are limited services for men at this point, Elemis has great potential as a full-service spa for women and men. The facility is clean and spacious enough, and... read more

3 of 5 bubblesReviewed August 28, 2016
BrooklynGuy13
,
Brooklyn, New York
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68 Reviews from our TripAdvisor Community

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Showing 68: English reviews
Mahopac, New York
1 review
2 of 5 bubbles Reviewed November 2, 2016

Went away for my 50th birthday. We had 4 massages scheduled. They told us to be there 15 mins before our service, which we were. By the time they gave us a tour and tell us what we needed to do, got lockers, etc, we must have been taken in to get our massages 10 minutes late. Although I have... More 

Helpful?
Thank Lisa M
Wallingford, Connecticut
1 review
1 of 5 bubbles Reviewed October 26, 2016

I had a service set up to enjoy my birthday. I can honestly say it was one of the worst i have ever had. Customer service was friendly, but in the end, I am the one out of 120.00 after paying for a service that I do not feel was worth anything near 120.00. I will not be going back... More 

Helpful?
Thank daniellagrieco
Florida
Level Contributor
31 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed October 11, 2016 via mobile

Badly in need of updating and cleaning. There was an inch of dust on the large fake trees in the so called relax area waiting to be called back for your service. This room also had mini fridges and ice machine with loud motors, fridge was constantly being restocked, no music, no scented soothing aromas. Furniture is pleather, poor quality... More 

Helpful?
Thank Toni W
Mystic, Connecticut
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed September 23, 2016

I want to start this by saying I'm easy to please and I don't look for things to complain about. I found the facilities at Elemis Spa to be perfectly fine. It was beautiful. The poor review is solely due to the rude and unprofessional front desk staff. Upon entering, my sister and I were "greeted" by Bianca - I... More 

Helpful?
1 Thank JennyTravels1009
Boston, Massachusetts
Level Contributor
19 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed September 5, 2016

I had a good experience when I was there but the trouble started when I got my credit card bill. I had used my Mogehan SUn points to pay for it but had to put my credit card down also. Well I paid with my points upon check out. WHen I got my credit card, I got charged again. Took... More 

Helpful?
Thank 104matthewb
Brooklyn, New York
Level Contributor
91 reviews
36 attraction reviews
common_n_attraction_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed August 28, 2016

Understanding there are limited services for men at this point, Elemis has great potential as a full-service spa for women and men. The facility is clean and spacious enough, and the staff is competent and friendly. Offering a wider variety of services for men would be great.

Helpful?
Thank BrooklynGuy13
New York City, New York
Level Contributor
34 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed August 16, 2016 via mobile

This spa is very overdue for an upgrade which I understand will happen in 2017. The sauna/steam/whirlpool area is very dated and not appealing. The relaxation room could have fresh fruit and additional beverage options. The treatments are average in quality compared to spas of similar level (Bliss, Red Door).

Helpful?
Thank nyc2424
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed July 25, 2016 via mobile

I won't go into elaborate detail but I will say that there's definitely a need to change the lady at the front desk, Donna. She is not exactly the most welcoming person that one would expect when arriving at a spa... Needless to say we had a groupon and had to make two separate trips to the spa in order... More 

Helpful?
Thank Lisa M
Marlborough, Connecticut
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 13, 2016

Came with group of 6 women to celebrate a birthday. Spa services--massages, pedis and manis were excellent. Front desk and staff seemed very young and inexperienced-overwhelmed with group..hard time finding reservations, giving directions or information about spa layout/where to change etc. Locker area very small-difficult with group of 6. Biggest disappointment-pool area...lots of kids in pool. Spa pool should be... More 

Helpful?
Thank Katprz3
Level Contributor
47 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed June 6, 2016 via mobile

I went for the weekend day with girlfriends. It was a Bachelorette party.all treatments were phenomenal. And very peaceful loved it!!

Helpful?
Thank Odalys0524

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Elemis Spa and other visitors
2 questions
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Boston, Massachusetts

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?