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Lindsay W wrote a review Nov 2020
1 contribution
Just had the most amazing fun with the family! What an experience! Loved every minute of it! I highly recommend going for a really great day out! Instructor was fantastic, and you just can't beat the scenery!
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Date of experience: November 2020
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dale l wrote a review Nov 2020
6 contributions1 helpful vote
+1
An incredible experience from start to finish with breathtaking views over the surrounding hills, islands and lochs. Really fun but also very safe, our instructor David was top class in his role. Would definitely do this activity again and recommend to others. Thanks again from Dale and Louise.
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Date of experience: November 2020
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Maya93x wrote a review Oct 2020
1 contribution3 helpful votes
I went for a quad bike experience with my partner and we were having a great time until near the end of the session where I lost control of my quad on a bump in the path and I had ended up going into a ditch. I knew it was too late to try and get the quad back onto the path, so I luckily decided to jump off falling in the ditch but luckily far from the quad otherwise the quad would have flipped ontop of me. So when I jump off I land on my side and feel immediate pain in my hand, sides and leg. However, due to the instructors being so strict I push myself to get up straight away as I was worried they will be angry. At this point my partner realises whats happened and comes running over to me. I then turn around and realise the quad has flipped over. The instructor David then sees whats happened as someone from the group tells him, he comes over angrily and I start apologising and saying sorry the quad just lost control and fell. He then says to me ‘YOU lost control NOT the quad’. Im in shock from whats just happened and continue to apologise. He then accuses me and my partner for racing and saying that this is our fault. Not even ONCE has he asked me if I am hurt. He then continues to say that this is the end of our quad session (which was the last thing on my mind as I was in pain and traumatised) and he then goes on to say that we need to walk back to their office. My partner and I make our way back with me limping and as we are walking back the other instructor Scott asks how that happened as he had just drove past the flipped quad with his group. I explain I lost control and the quad went into the ditch. His reply is ‘Quads dont just lose control’ my partner had to step in and tell him to calm down as he was shouting at me. By the time we get to the office Im shaking and my partner is the only one consoling me. David brings out some forms for us to fill in due to their being an accident and explains this is to prevent accidents in the future. He then goes on to saying he will write his version of the incident and writes that we were racing. I then correct him and tell him that we WERE NOT racing and that in fact I had gone over the bump in speed without realising the bump was there and lost control. He then apologises and corrects the story. The only time anyone from Quadmania asked if I was injured was when he had got to this section of the form. I then tell him I am injured on my hand, leg and sides. Even then he just writes this down as if its just an after incident exercise for him. NOT ONCE did he tell me to check or ask if I am seriously injured, NOT ONCE did a first aider attend to me. After the forms were filled we made our way back to our car and I checked myself and seen that I had bruises all over my legs, my ribs were all bruised and greenish in colour on both sides and my hand was swollan and red. I was covered in mud and my trousers were soaked. My partner helped me get into the car and feel somewhat comfortable without feeling agony. Not to mention we had travelled to Dunoon from Glasgow and the instructors knew this. I had a very uncomfortable and painful journey back. Honestly they had made me feel like their quad bikes had more value than my life and that they would have probably rather me being in the ditch than their quad bike. I have never in my entire life felt so worthless and so disgusted by the way I was treated. Imagine this was someone younger or more vulnerable. This happened on Thursday the 22nd October and I am still recovering from my injuries, I have uploaded some of the injuries I incurred from the incident
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Date of experience: October 2020
2 Helpful votes
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Response from Marshy2112, Owner at Quadmania
Responded Nov 3, 2020
In response to your post, I am pretty shocked at what has been written and having been instructing and leading quad treks for 19 years, I have never been accused with such negative words. Indeed, there are usually two sides to a story. There are many inaccuracies written into this post and from my own perspective I feel that it is important that these are corrected. I will explain the course of what I witnessed and my actions rather than give a running commentary on each point of the aforementioned. The reviewer visited Quadmania as a couple and had also previously visited Quadmania in the past few months, and because they enjoyed their experience so much they decided to come back to do another quad trek. Both of them I found to be a very pleasant couple on both occasions that they visited Quadmania and both riders had plentiful ability to cope with all the terrain that was offered to them. Around two thirds of the way through this quad trek, I stopped the trek as I was a little concerned that they were riding too close to the quad in front, which was a health and safety concern for them and others on the trek. After I requested to them to keep a safe distance, the trek proceeded but I then noticed that the couple were now keeping a far greater distance than that I had asked. That in itself can be just as much a concern for health and safety as riding too close to the person in front, because the rider has lots of space in front of them to gain speed which would be too fast for the pace set for the group by the group lead instructor. I wasn’t sure if this was deliberate or not and continued the trek with careful monitoring. About 15 minutes later when we were returning back to base (only 200 meters away), I could see the couple were still hanging back, then all of a sudden there was a rapid behaviour change. I witnessed both riders accelerate, rapidly gaining speed, then travelling side by side, breaking the rules of the contract they had both signed before the trek. During this time, the racing style and deviation from the trek meant that the female rider was distracted and as a result lost control of the quad she was driving, which resulted in her driving off the road into a ditch. The quad overturned when it went into the ditch and thankfully the rider did not have any severe injuries. There were only six people on the trek that I was leading, the two most proficient riders were the couple which were placed 5 and 6 in the group. It is always the group leader (myself in this case) to monitor the group and that means keeping good visual contact with all riders. I saw the incident occur and the only reason it occurred was directly due to what I would describe as ‘don’t care attitude because I’m having fun’. I arrived at the incident immediately to find the couple standing on the road looking at what had just happened. My immediate reaction was – if there was an injury? I was continually assessing this by her body language and posture. I could see clearly that she was not in any sort of immediate danger which was a big relief! As the couple appeared more concerned with the quad bike, that would obviously not immediately be recoverable for her to ride again, that prompted me to ask her how she ended up driving off the road, the answer was that ‘the quad drove itself as I jumped off’! She then smiled which I found unsettling. I then asked her if she was in any pain anywhere in which she replied ‘no’. I realised that she would most probably would have some added adrenaline running at this present time due to what had just happened and I decided as there was no immediate concern I would ask her again when we returned to base. As we were only 200 meters away from base, I asked them both if they wouldn’t mind walking back to which I would meet them there. If there had been an issue with this, I would have called for support to assist them. I then continued back to base with the other four riders to meet the couple again. When I met them both again, we sat down to complete the accident book which I needed to gather some personal details. At that point I asked her again if she had any pain anywhere which she responded ‘Not really, just a wee bit to my hand and leg’. I then asked for more detail starting with her hand and told me there was slight soreness to her thumb but was moving normally. I then proceeded to ask her where on her leg was there pain which she responded by putting her hand on her inside knee area. I then asked her how much pain which she answered very little. I suggested this to be probably slight bruising in which she responded, ‘Yes’. I then asked her to attend A&E if pain increased or did not get better. I also asked her to please advise Quadmania if the pain got any worse or did not clear up. I then asked her if she could assist me in completing an incident form which was in house to Quadmania. This she did which is helpful for future risk assessments relating to quad trekking. We undergo thorough health and safety and risk assessments to ensure that staff and visitors can have a safe but enjoyable time at Quadmania. I am obviously extremely sorry that this incident has resulted in a very negative outcome and I sincerely wish a full recovery as quickly as possible. Yours, David Marshall Quadmania
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Stephen D wrote a review Oct 2020
Gretna Green, United Kingdom97 contributions31 helpful votes
This was an enjoyable afternoon but could have been better. Some of the Quads were starting to look their age and needed some love and attention. Clothing and gloves were only provided when you asked. We were booked in for the 2.5 hour ride that was cut short. Our guide Scott go annoyed when the other people on the group weren't ready. It would have been nice to stop to take some photos of the lovely scenery. Overall it was a good afternoon but could have been better.
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Date of experience: September 2020
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Tractorman74 wrote a review Oct 2020
82 contributions79 helpful votes
Guys you need to do this. Scott the guide for the day was on the ball. No this was a hassle we were told everything and shown everything before we went on the quad bikes. Felt very safe at all times I would well recommend this but if you can take the longer treck the 1.5hrs was good but I wanted to do more. You will get wet. You will get mucky but that's half the fun.
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Date of experience: October 2020
2 Helpful votes
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