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Elizabeth Arden Red Door Spa

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Address: Mystic Marriott Hotel & Spa, 625 North Road (Route 117), Groton, CT 06340
Phone Number: 800-228-9290; 860-446-2600
Website
Today
8:00 am - 8:00 pm
Closed now
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Hours:
Sun 8:00 am - 6:00 pm
Mon - Sat 8:00 am - 8:00 pm

TripAdvisor Reviewer Highlights

Read all 54 reviews
Visitor rating
  • 21
    Excellent
  • 9
    Very good
  • 8
    Average
  • 7
    Poor
  • 8
    Terrible
Nice Red Door Spa

Spent the weekend with friends from HS and we scheduled spa appointments here. A regular at my local Red Door Spa, I had also been to this one years ago. Very friendly and... read more

4 of 5 starsReviewed October 26, 2015
fixitswife
,
New York
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54 Reviews from our TripAdvisor Community

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Showing 53: English reviews
Level Contributor
69 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel in January after we decided not to stay at the casino area hotel we picked. The last minute price was a bit up there but this hotel delivers elegance, luxury and opulence. The staff is friendly but not overly warm what you would expect in a hotel such as this, although I will add reasonably... More 

Helpful?
Thank richard B
Attleboro, Massachusetts
Level Contributor
153 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed May 24, 2016

The Spa is located inside the Marriott in Groton - very close to Mystic, CT. The atmosphere is so inviting and relaxing - big, fluffy robes and slippers invite you to get comfortable prior to your treatment(s). You can go into the waiting room which has low lighting, big comfy chairs with ottomans, cucumber and lemon water - and light... More 

Helpful?
Thank 2goldensmom111
2 reviews
5 of 5 stars Reviewed April 27, 2016

I have been to this spa several times (as well as the two in Manhattan). Keith has been doing my hair in Chevy Chase and I will say that it is quite superior to the cuts I was getting on 5th Avenue. Flor does my facials and I always leave glowing and relaxed. All the staff I have had dealings... More 

Helpful?
Thank Diane R
DCAAP
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 5, 2016

The short version: Terrible services and even worse customer service. I heard from the spa managers eight days after my service as they were concerned with my survey responses. I responded 10 days ago and have not heard back from either manager. Given the experience I had at the spa I am disappointed to say - I am not surprised.... More 

Helpful?
Thank DCAAP
Bethesda, Maryland
Level Contributor
22 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed January 30, 2016

Went there for facial and complimentary make-up refresher. Facial with Thao was great but the arrangement for make-up refresher was bad. The receptionist asked me to wait for 10-15 minutes. After 30 minutes nothing happened. The receptionist then busy calling (why didn't she do this earlier??? She had all the time while I had facial and waiting) and said .."you... More 

Helpful?
Thank Nonik11
Level Contributor
50 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 6, 2016 via mobile

Great staff always friendly. It is a little expensive but the staff friendliness makes it worth it. We go at least once a year.

Helpful?
Thank croberto20
New York
Level Contributor
83 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed October 26, 2015

Spent the weekend with friends from HS and we scheduled spa appointments here. A regular at my local Red Door Spa, I had also been to this one years ago. Very friendly and accommodating staff. Nice relaxation area and treatment rooms. I was happy with all of my services and service providers. Gabby, who did my blow out, was particularly... More 

Helpful?
Thank fixitswife
Hartford, Connecticut
Level Contributor
19 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 26, 2015

I LOVE THIS SPA! It's the one and only luxe spa that I have ever been to and the service, location and the reception is exceptional. I went in for the October spa week special and decided to make a full day of the experience. Holly, the technician who did my body wrap and massage had magical hands. After dipping... More 

Helpful?
1 Thank NatashaExploresWorld
1 review
4 of 5 stars Reviewed May 11, 2015

Went in for pedicures with my gf for her 21st. Katherine & Terri were so awesome I would go back just to see them! It was worth the $$ because they both really got in there & went to town on our feet. They both were so fun & attentive & gave us the royal treatment. My feet feel amazzinggg!... More 

Helpful?
Thank Linda K
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 12, 2015 via mobile

I never write reviews but this is the exception. I had the worst manicure of my entire life. It was ridiculously over priced. I paid $62.00 for a Gel polish manicure. I should have walked out when the lady said "I will put your gel polish on first and then do your manicure" her exact words!!! She obviously needed glasses.... More 

Helpful?
2 Thank Traveling205

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