Things to Do in Peten Department
12:00 AM - 11:59 PM
12:00 AM - 11:59 PM
12:00 AM - 11:59 PM
12:00 AM - 11:59 PM
12:00 AM - 11:59 PM
12:00 AM - 11:59 PM
12:00 AM - 11:59 PM
12:00 AM - 11:59 PM
This ancient Mayan city flourished from 200 BCE to 150 CE, but is largely unseen due to its inaccessibility in the jungle.
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152 reviews
Very good

QUETZALTENANGO6 contributions
Jan 2012
El Mirador, hidden... yet not quite in Guatemala's jungle

Discover this gem, and yourself... even with kids !

December 2011 – January 2012

An eyewitness account of a short, intense, five-day hike of yours truly (Patrick), his two kids (13 & 16) and a Dutch family of four (parents and two kids, 9 & 13) to the LA DANTA pyramid, the highest Mayan pyramid (over 70 meters or 240 ft)
Day 1: 28 December 2011

Flight from Guatemala City to Flores, arrival at 7:30 a.m.

In retrospect, as this was a trial hike for a local incoming tour operator , our party of seven should not have gone for a lovely but time-consuming breakfast at Pollo Campero's and our minibus should have been stacked with food and supplies and ready to go at half seven. We only left at 10 a.m. for CARMELITA, a three-hour journey along a bumpy dirt-road. Luckily, the minibus only got stuck once in the mud, so we only got one free mud bath.
We had a quick lunch in Carmelita (ham and cheese sandwiches), stacked our donkeys with food, supplies and water (22 liters or 6 gallons per person) and tried to leave as soon as humanly possible. Easier said than done with kids moaning about the sandwiches, struggling to tie their shoelaces and getting on their parents' nerves. But we managed to set off one hour after arriving in Carmelita. In the pouring rain. As we all had forgotten our rain jackets, we had to make do with bin bags. It's 2:20 p.m., the sun sets at 5:30 p.m., we've got a six-hour hike in front of us and the Dutch clients didn't bring their flashlights...
By 5:30 p.m. it starts to get dark. Nine-year-old Stef has already had an extra free mud bath, falling over. Duly followed by his sister, Lise, one hour later. Before it gets really dark, we reach a campamento, where we get a cup of coffee or tea, as well as two flashlights. All the other tourists present are on the way back from their hikes through the jungle.
We set off again after only ten minutes, and by now it's really dark. It's raining and our shoes get sucked in the mud. We're struggling to press on and I see the despair on the faces of the others in the light of my flashlight. My daughter told me afterwards she was hoping to get bitten by a snake, so she would have needed to go back to the civilized world in order to get treatment. Alas, there is no turning back and by 8:30 p.m. we reach El Tintal, where Ingrid and David have already prepared a lovely meal for our party. Ingrid is an experienced cook and she'll be making loads of tortillas during this hike, as well as beans, although the latter don't appear to be very popular.
The campsite is quite comfortable. There are basic toilets with toilet paper and we've got tents with mattresses and sleeping bags, the tents themselves sitting under a thatched roof. It's not as primitive as I had imagined it would be, I'm pleasantly surprised. In short, you arrive at the campsite, pick a tent, take of your shoes, enjoy a lovely meal, hit the sack ans sleep like a log. Nighty night, hope the bedbugs don't bite.

Day 2: 29 December 2011

It's the early bird that catches the worm. We make an early start after enjoying hearty pancakes with honey for breakfast. At the campsite, you can already enjoy a cup of instant coffee at 5 a.m., as the cooks are already out and about at 4 a.m. A shower you cannot enjoy, as there isn't one. Just a quick wash of hands and face will have to make do, which is fine by the kids. We put on mosquito repellent cream, which will protect us against mosquitos but unfortunately not against ants, as we'll discover later today.
The sun is out and will stay out for the remainder of our five-day hike. This isn't the rainy season, although there can be rain every now and then.
The trail isn't as muddy anymore and we make good progress. We're all in a better mood than yesterday, everyone is relaxed. But we soon realize this hike is much too strenuous for nine-year-old Stef. Luckily we paid for an extra donkey for emergencies like this one. Stef gets on its back and won't get off it for most of the following days. Our expedition is saved. Mental note: this hike is not suited for kids under ten.
As we press on, our guide tells about the sacbe, a sort of Mayan Champs-Elysées connecting their cities, he tells about the trees and the plants and the chicleros, people who climb in trees to harvest latex from them (7 quetzals per pound). He tells about animal life in the jungle and treasure hunters, as we pass several small sites that have been looted.
It's quite a challenging walk but it's different from what I had expected. There are few animals and the trees are rather small. They're not giants you can't see the top of, laden with lianas and Tarzan swinging from tree to tree. I fear Tarzan would be in for a surprise meeting with the ground, were he to try and do that over here.
Lunch consists of an apple and tuna sandwiches. As the kids realize lunch is on a take it or leave it basis, they take it, half-heartedly.
After 8 hours of walking (Stef spent 75% of the time on the donkey's back) we reach the archaelogical site LA MUERTE, or death. Suddenly, yours truly - 51 of age and not an athlete – feels his muscles and feet, as well as other parts of his body, are sore. Heidi, the mother of Stef and Lise, isn't also feeling too well. Nevertheless, we start exploring the site. We enter the temples (there are two on this site) but I refrain from crawling on all fours to reach certain parts, afraid I won't be able to get up again. My kids press on and take over my role as translators. They translate into English for my Duth clients what the guide says in Spanish. At last ! Their expensive training pays off !
It's then another half hour to the campamento El Mirador but it seems to last an eternity. The pain is killing me and it takes me one hour to complete the final stretch of this day's hike. But once again, as we arrive, dinner is already waiting for us. After that, I go and pay for a shower at the local CONAP center. We're all tired and we all go to bed at 8 p.m. and sleep till 6 a.m.

Day 3: 30 December 2011

A fairly quiet day exploring the archaelogical site EL MIRADOR. Byron will be our eager and skillful guide for this visit. I have little knowledge about the early Classic Maya period and don't have high expectations but I will be pleasantly surprised. This will indeed prove to be a magnificent site.
The campsite is quite busy, with - astonishingly - lots of locals hiking to the site. As a result, it's very unlikely you'll be the only visitor.
In the morning, we visit the EL DANTE temple, which is high and more importantly dry, as the sun is out again. We climb the temple and get a surprise when we reach te top: fresh fruits, pineapple and papaya. Feasting our eyes on the vast forest stretching to the horizon, we indulge in nature's gifts.
Later, Ester, my daughter, will show me a photo of Elias, my son, ignoring all prohibitions and climbing the temple via its stone stairs and not via the wooden staircase, without me knowing this !
All over this site howler monkeys can be heard, rather small creatures that make an enormous racket. The place is infested with ants, that climb up your trousers. Luckily they bite before they reach the more delicate areas of our bodies. Not that it's fun to be bitten but it allows you to kill them. Okay, it can be fun when you see someone else jumping around to get rid of an ant in their trousers.
In the afternoon, we visited several structures closer to 'home' and at night, we watched the sunset on top of the Tiger - El Tigre – pyramid. There are no tigers in Guatemala but in Mexico, a jaguar is said to have been a tiger for quite some time. Suits me.
It was a lovely day with little hiking and much to see, too much to see it all. The kids are relaxed, they tell jokes... The linguistic barrier is gradually coming down.

Days 4 & 5: 31 December 2011 & 1 January 2012

In short, it's hiking back along the trail we followed on days 1 & 2. We recognize the skull of a donkey that died on the trail, the looted Mayan temples, the bags of latex on the Chicle trees, even the ant tracks. Walking is quite relaxed and we chat among ourselves.
After lunch, Ester and Elias decide to 'walk along' with the cook, her help and their donkeys. They make a head start to get everything ready by the time the rest of us reach the campsite. Unfortunately for my kids, they won't be walking, they'll be running. For hours on end, they'll have to try and keep up with the relentless pace of the donkeys. And they do, without ever stopping. It helps that the trail has dried up by now, no more drudging in the mud.
Day 5 should be the easiest and shortest day of the hike but now we're following the same track as the donkeys. They bury their legs deep in the mud when walking, making their 'highway' an extremely funny thing to walk, a mix of water, holes and mud. It takes us three hours to complete the last seven kilometers. The water seeps into your shoes, your feet get wet... But in the distance Carmelita waits, and when we arrive around 1 p.m., we get a New Year present: a Mayan pastel, a big loaf of bread, made by Luis Lopez, our local guide in Flores.
Tip: have your dirty clothes washed in one of the laundrettes in Flores. Our clothes were squeaky-clean for only 60 quetzals.

In retrospect

This hike is not suitable for everyone. You have to be in good shape, both physically and mentally. We met three groups that were experiencing major difficulties. One group had to have extra donkeys brought in from Carmelita, as they were unwilling or unable to continue their journey.

This hike is not suitable fot children under 10.

Even though the terrain is flat, there are several steep climbs (10 to 15 minutes). Even though you're hardly carrying any of your stuff yourself, this can be difficult for some people.

You only carry 1 liter of water when walking. At regular intervals, you'll be able to fill your bottle up. We were seven and had five people accompanying us: the cook, her help, the guide and two donkey drivers. They get an honest pay and they know what they are doing. They are experienced and leave nothing to chance.

Sincerely yours,
Patrick Vercoutere
Living and working in Guatemala since 1994
Written January 28, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Morgan H
11 contributions
Apr 2017 • Couples
This was definitely the most intense trip we've ever taken, but that's why I loved it so much! We organized the trip through Antonio Centeno of Dinastia Kan, who I highly recommend. He was very attentive to details and ensured we had a great time. Our guide was Abel, Antonio's brother, who was extremely knowledgeable no only about the Mayans but also about the flora and fauna of the jungle. He pointed out lots of animals to us along the way, including toucans, howler monkeys, spider monkeys, wild turkeys, snakes, tons of other tropical birds, and even a small jaguar! We went during the first week of April and it was hot, hot, hot--reaching at least 40 C some of the days. This was probably the most difficult part of the trip. The nice part about going in April, however, was that it was the dry season and we didn't see a single mosquito. Apparently going during the wet season also creates mud that makes the trial almost impassable.

The ruins at El Mirador are amazing. Much of the city is still not excavated, so don't expect to see the well-preserved temples of Tikal, but they are still incredible and there is so much to see. You can really appreciate what archeological discovery must be like It definitely feels like an Indiana Jones experience (minus the Nazis and other absurdities).

What I appreciate about the El Mirador project is that it is very much an international-local partnership. The local people of Carmelita are invested in protecting the area because it provides jobs. The archeologists who come from the U.S. and other parts of the world to work here involve the local community in their work. By visiting the ruins, we as tourists are also helping protect the ruins and support the people of Carmelita

All in all, this trip was amazing. I highly recommend it to adventure seekers who love Central America and ancient Mesoamerican archeology, but want to get off the beaten path and do something more organic and less touristy. I can guarantee it will not be a relaxing trip, but it will be unforgettable.

Here are our recommendations for prepping/packing for the trip:
-Don't go without hiring a good guide--I recommend Dinastia Kan, but there are other groups. Make sure the guide company is local, through the Cooperative Carmelita
-Bring a camelback or several water bottles--you'll want to pack at least 2-3 liters during your hike.
-Bring a small backpack for the hike that holds water, snacks, and a first-aid kit--everything else can be packed on the mules
-Good hiking boots or sturdy shoes are a must--the trail is rough
-Binoculars or camera with a zoom lens were great for bird-watching
-You can take a "shower" with a bucket of water at camp each night, which costs 10 Q each. Bring enough cash for at least 4 of these showers--they're a must
-Bring ciprofloxacin and loperamide--you're going to need it. Almost all of us got some degree of traveler's diarrhea
-Steroid cream for bites/rashes--I got a few nasty ant bites and others in our group got weird rashes from exposure to exotic plants

Feel free to message me if you have questions!
Written April 13, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Banff, Canada131 contributions
Mar 2014 • Solo
I had wanted to get to El Mirador since first hearing about it a few years ago.
PLANNING: I had a rigid timeline in Flores and that would mean that my dates would be specific. Mentioning this is important as if you've got Spanish skills and a lot of time to kill, you could take a camioneta up to Carmelita and barter your way into a better deal. They don't keep a ton of supplies in Carmelita so you just can't show up in the morning and without a booking and food and expect to head out for the trek. You will find some reviews here that say, 'you don't need to book with the cooperative'. Frankly, while this may be true, I preferred to deal this organization via travel agents from Flores. Online research provided with me an indication that the trips don't leave everyday and a solo trip would be cost prohibitive/boring so I started emailing travel agents three weeks in advance. As far as I can tell, there are two agents in Flores who handle bookings at the cooperative for you, Carlos Linares and Oscar Salas. Both reply relatively quickly to emails. Carlos said he could get me exactly what I was looking for - a six day, five night loop including Nakbe. My impression is that Oscar runs more expensive and upmarket trips and Carlos caters to more of a backpacker budget crowd but I can't confirm this. Either way, I don't think the service, the trail or the experience would be different. Since Carlos works with backpackers, he can fill a trip up quickly presuming he's got someone who has made a commitment to provide a down payment. Once the trip was guaranteed to depart, our trip went from one (me), to three, to five, to seven within the span of 48 hours.
It is a camioneta ride, AKA chicken bus. The road is paved for the first 30 minutes, it'll likely take you 4 hours. It is a tough ride. You bring all your food with you on the bus, provided by Carlos. This strengthens the indication that there aren't enough supplies locally to just rock into town and expect a guide, a cook and mules to be ready to lead you.
THE TREK: The trail was 'dry' when we went in March 2014. Travel was relatively easy but still muddy in sections. The best stretch of trail was from El Mirador to Nakbe. The trek from Carmelita to El Mirador forced you to look at your feet a lot...this trail can get REALLY WET so timing is critical. Most of the trip is in the shade, which is good!
THE RUINS: They were what I expected, mostly unexcavated ruins in a jungle setting. Watching sunsets from ancient pyramids is quite amazing. Danta being the largest pyramid in the Northern Hemisphere, possibly the world is awesome too. There's a little palapa at El Tintal that has museum quality pottery just sitting there. Wild! I brought a bottle of rum and some food for the guys at El Mirador, this got me a free 'shower'.
THE WILDLIFE: Spider and howler monkeys, oscillated turkeys are a dime a dozen. We also saw deer, peccaries, several species of bird, spiders, scorpions...and a lot of jaguar tracks, scat and markings - but no jaguars, which is what I expected...
THE GUIDING: It was very good - though all in Spanish. My Spanish level was the second worst in the group of seven, but luckily my Mayan knowledge was the tops so I got by alright as I could generally figure out what was being said.
FOOD and ACCOM: Seemed pretty standard for Guatemala-corn, beans and rice. It is pretty 'meat' and fresh fruit and veg poor / starch rich. I noticed that we never ate some of the stuff we brought on the mules. I expect that our food was feeding the guards at the site. Some of the tents had holes. My bites are still healing but what are you going to do, you're in the freaking jungle. Not having to cook and set up and take down your tent every night was great. We tipped well.
OVERALL: It was very good. There weren't any terrible aspects to this trip but the overall quality of it wasn't excellent in my book...I've got too much experience hiking better trails...visiting better ruins...having better tents/backcountry food...Very happy to have gotten this one off the list!
Written March 20, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

daniel l
Murcia, Spain1 contribution
Dec 2013 • Friends
The hike was amazing. We did the 6 days hike, to kind of complete the circle that includes 5 mayan sites. To me the most incredible thing was to walk for several hours, get to the mayan site, up to the temple and see the sunset from there.

Each of the mayan sites is an encampment, and there is room to place your tent, rent a (humble) shower and a mattress for 10q($1.5)

I would strongly suggest doing it with the guys that do not belong to the cooperative if you speak a little bit of Spanish. The are the ones who have been doing it for more than 15 years and they know what they are doing, and the best part, their prices are reasonable. The cooperative guys cannot stop you, just say you are planning on doing it on your own if the bus stops.

I did the tour with Anibal, and he is an amazing guide, very patience and reliable. His number is (502) 3073 - 6095, his wife will probably be the one to answer, because he lives in Carmelita and the cell-phone network doesn´t reach there, but she will confirm the whole thing. You can also send him an email at I believe he is charging 2000q($250) for one person, 1700q each($200) for two people and 1500q($175) for 3 or more people. That includes pick up from Flores(where they´ll pick you up) and back, food, mules to carry all your stuff and guidance for the whole trip. You might want to bring your own tent and maybe rent an extra mule 500q to ride when you get tired. I would recommend going in between January and April, but do not refrain from going during other time.

I hope you can also enjoy this amazing trip, say hello to Anibal from Daniel if you finally me it!
Written January 27, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Guatemala City, Guatemala7 contributions
May 2013 • Friends
Just got back from my third trek out to El Mirador. Hoped for rain but it came late this year, just as we were riding back from Carmelita to Flores. Still, it was my best time out there mostly due to the guide, Alex Machuca (Call his brother Humberto at 4948-0596 in Guatemala - Spanish only or Email me - to make contact) and his crew. He really knows the route, the ruins, the trees, etc., you name it. We had excellent riding mules when needed. And his prices are the very best, less than half what an agency would charge.
We slept comfortably and bug free in hammocks. You do need to speccify what you want to eat though Alex' sister, the cook, had some great ideas. Food is bought at the market and supermarkets in Santa Elena.
You can get from Guatemala City to Flores by plane or bus ( day or overnight to save on hotel costs but bring a coat - bus is cold).
The five ruins you can visit on asix or seven day trek are magnificint. Alex knows all the most interesting spots. The Piramid Danta in El Mirador is enormous but, due to steps (269 of them all told) easier than before to climb. From atop Danta, you an see all the way out to Calakmul in Mexicco.
I've been around the world. This is one of the top two or three trips I've taken
Written May 30, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ashland, OR4 contributions
Apr 2014
Within an 45 minutes of deciding to do this treck we were speeding down the road in a mini van to the trail head to meet up with a group that had left that mourning. We learned that everyone was supposed to bring their own TP, and that even if you don't like bug spray(which we don't) we ended up barrowing some for our ankles and arms after a night of picking 15 tick off my boyfriends leg! Regardless, this was an awesome adventure and we saw more wildlife on that hike than in all of Guatemala! It was awesome! The ruins are amazing aswell and our guide was great! AND the price is around 250 USD anything else is a lie and extra money for the dude selling you the trip! That is the price! Good luck it was awesome!!!!
Written April 10, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

bob l
San Jose, Costa Rica2 contributions
May 2013 • Solo
I totally agree with HemanNor´s comment (see below). There is currently a conflict in Carmelita, as an organization called Cooperativa tries to take the control of all the tourist business for themselves, ruling out other people by setting up accreditations that they give only to their people, and that don't mean anything at all.
Guides without accreditation will take you to El Mirador without any problem, they are totally legal, don´t listen to travel agencies or people from the cooperativa who will tell you wrong stuff about it.
The fact is that you can arrange a better and definitely cheaper deal with people that don´t work for the cooperativa or travel agencies. Our guide was Edy, a local from Carmelita, who only speaks Spanish. He had 2 other assistants and 5 mules for a group of 9 people. We paid around 220 dollars each, with all included, starting from Flores. Excellent trip, really profesional and lovely people. It´s really a wonderful experience, I'd love to do it again :)
Contact : Beto Machuca (cousin of Edy, as there is no network in Carmelita) : 4948 0596. The guide was Edy Estuardo Machuca, lives in Carmelita. You also can talk to his brother, José Machuca.
Visited in May 2013
Written June 6, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Debaj S
Auckland Central, New Zealand1 contribution
Feb 2013 • Friends
Our 12-person group just completed the trek last week, it was fabulous. We found ourselves a local guide in Carmelita who had all his papers in order. Cooperativa people and some others who claimed to be CONAP police were patrolling the trail but let us pass after our guide talked to them. (In Flores we met 3 french guys who were turned back from Tintal when their guide turned out not to be a Cooperativa member.) If you are unsure, just ask the INGUAT or CONAP office in Guatemala city about who is allowed to guide hikes to El Mirador end if anyone is allowed into the Park without a licensed guide.

The average price for a 10-person group would be 250 USD per person with agencies in Flores. This usually includes everything (transport, mules, guides, cooks, tents, water, etc). If you go through Carmelita and find yourself a local guide, take care of your own food and have some time to organize, you might pay something as low as 100 USD per person. There is a blog listing all the current operators, prices and contacts:

Be careful to take an INGUAT-licensed guide, since over the past year many people have been turned back by locals supported by tourist police when they did not have a guide or the guide was not Cooperativa Carmelita-approved. Of course, many groups did not get turned back... it all depends on your luck.

Our guide knew a lot about nature and some facts about the ruins, but most of the info we gleaned from online sources. A very good source of information is the blog El Mirador Hike on blogspot (, they have a lot of info on history, ruins, animals and plants written by volunteers of the Cooperative. On this blog there is also a list of all agencies and private guides organizing treks to El Mirador, seems like anyone else claiming to be an agency or guide is just a reseller of the trip.

We recommend anyone planning to do the hike to do it, it was the No.1. highlight of our 4-week Guatemala adventure!
Written February 19, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Guillaume C
Los Angeles, CA36 contributions
Mar 2018 • Friends
First of all, even though the trail is relatively flat it is recommended to be in good physical condition. Some training prior the trip is definitely a good idea. Not recommended for children under 14.

The dry season ( February March April ) would be the best time to go, to avoid the muddy paths and mosquitoes.

Requesting an additional mule for $50 is a great idea, it will carry your personal backpacks and can even carry you for some time if you need a break.

If you don't speak spanish a translator would be great, so you can fully understand all the aspects of the mayan civilization and the jungle's fauna & flora that surrounds it.

- The whole trip (all inclusive) is $250 per person if you join a group.

- From Flores to Carmelita try to ask for a Shuttle to avoid dangerous Chicken Buses and their reckless driving that could end your trip.

Equipments recommended :

- Good waterproof Hiking Boots with a little heel is recommended for ankle support

( make sure to break them in before the trek )

-Tall thick socks to prevent blisters.

-Flexible bandages and anti-bacterial cream for blisters

-Fast drying / light clothes that cover arms and legs ( shorts and tank tops don't provide enough protection through the jungle's lianas and branches )

-At least One bottle of 98.11% DEET insect repellant per person

-Powder electrolyte to put in your water to stay hydrated during the Dry Season.

-Steroid cream in case of rash due to exposure to certain exotic plants.

-First aid Kit with medicines to help in case of diarrhea.

-Your own Sleeping Bag

- Heavy duty scotch tape to patch possible holes in the tent.

-Air mattress, head lamp and a couple of towels

- Bring extra cash for bucket "showers" Q10 each

- A plastic hammock to relax at the end of the day and avoid to be always on the ground.

- Flip Flop so your feet can breath during relax time.

-Prior the trek ,Treat all our clothes, shoes, backpack, hat with permethrin against Ticks

- Also Tick Powder for Animals to be purchased at a veterinary store for the mules,
they ll have less ticks and everyone is happy.

- Bring extra snacks like chocolate for energy and all kind of energy bars.

- Rum to share is always a big plus !
Written June 16, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Warsaw, Poland18 contributions
Jun 2016 • Couples

my boyfriend and I book a tour to el Mirador with El Gran Jaguar agency in Flores, Guatemala. On the evening before the 5 day trek after we already got ready for the trip, and paid 2000q, the guy came to us and said that the trip is cancelled, because other people are sick and that we could go on another day. We said that we aren't interested in a date change and that we would like our money back. After a discussion he agreed and said he will give us money back first thing at 8 am the next day, we agreed.

banging on a door at 4 am woken us up, it was the owner of the company (on the picture) and the sales man. They told us that they changed their mind and that we are going for a free now, so we have 30 minutes to get ready. they said they aren't going to give us money back if we don't go and that we should get ready and come as they have a proof now on hotel camera that they tried to collect us.

It was insane, it took us 1,5 h till 6 am of dissuasion to get our money back, they would be telling us that the group is leaving at 5 am but there was no one there.
after this we stared to look online and there are hundreds of horrible reviews so watch out!

they were giving us a fake name: "backpackers" when we asked for the company name.

be careful cause it was a nightmare and we felt a bit powerless at one point. they ruined our whole next day, as we were super tired and annoyed after they woken us up at 4 am! insane
Written June 6, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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El Mirador, Peten Department