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Bridge Street Ski Haus

254 Bridge St, Steps from Gondola 1 in Vail Village, Vail, CO 81657-4542
+1 970-476-3332
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Same client service experience as with DMV!

The client facing staff were very rude and inconsiderate. They excused their rudeness by saying... read more

Reviewed March 13, 2018
Snells
,
New York
Great service. Great equipment. Great location

This is the 3rd time I have used these guys. Rented and stored ski equipment. They do a great job... read more

Reviewed March 6, 2018
fpjl
,
davidson nc
Read all 18 reviews
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Premium Ski Rental and Retail: Steps away from the gondola What we offer is simply put, the best. We have the best quality skis, boards and boots available. We have the hottest and best gear from all of the major manufacturers like K2, Salomon, Dynastar, Blizzard, Volkl, Rossignol and Burton. Every piece of gear we have is meticulously cared for and tuned often. Keeping our equipment like new is something that sets us apart from all of the other cookie-cutter ski shops. In addition to having the highest quality gear for rent, we also have everything you might need for a day out on the slopes. Being the most conveniently located shop at Vail, steps from Gondola One, as well as having the widest selection of gear, makes us your best option when visiting Vail, Colorado.
  • Excellent79%
  • Very good5%
  • Average5%
  • Poor0%
  • Terrible11%
Travelers talk about
“rent bikes” (2 reviews)
“bindings” (2 reviews)
“convenience” (2 reviews)
Closed Now
Hours
Hours Today: 8:00 AM - 7:00 PM
Suggested Duration: < 1 hour
LOCATION
254 Bridge St, Steps from Gondola 1 in Vail Village, Vail, CO 81657-4542
CONTACT
Website
+1 970-476-3332
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Write a ReviewReviews (18)
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"rent bikes"
in 2 reviews
"bindings"
in 2 reviews
"convenience"
in 2 reviews
"lockers"
in 2 reviews
"gear"
in 4 reviews
"base"
in 2 reviews
"gondola"
in 4 reviews
"ski"
in 7 reviews
"colorado"
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1 - 10 of 18 reviews

Reviewed March 13, 2018

The client facing staff were very rude and inconsiderate. They excused their rudeness by saying, “We were slammed today.” A textbook example of having non-owners in charge of dealing with clients. We were told by our hotel that the store closed at 7:00. We came...More

Thank Snells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSSH2017, Director of Vail Operations at Bridge Street Ski Haus, responded to this reviewResponded March 15, 2018

Thank you for letting us know about your bad experience at our store. To say the least, I am disappointed and sorry for the way our staff responded to/treated you. I was made aware of this the day after it happened and have since coached/reminded...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2018

This is the 3rd time I have used these guys. Rented and stored ski equipment. They do a great job. Very personal. Great equipment. And the goodies at the end of the day including the choc chip cookies are a bonus.

Thank fpjl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2017 via mobile

Very helpful staff when we came in to rent bikes for the day. They we friendly. Bike were in great shape. We recommend!

Thank rebeccabrabb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed March 21, 2017

I booked skis online ahead of time - and when I arrived they were totally ready for me - super cool! It was a chilly day so I took advantage of their hot cocoa bar while I got geared up to get to the gondola...More

Thank sheri7960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2017

Great people, accommodating, fast and comfortable. Delightful experience with the Sonnealp people. First Class!

Thank SBH1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2017 via mobile

Adam took care of all our rentals needs as any wonderful, calm, casual Colorado citizen would. His customer service and attention to detail was so much better than "Jake from State Farm." We look forward to our vacation and appreciate Ski Haus.

Thank Alison B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2017 via mobile

Our family of five rented excellent gear from Ski Haus in March, 2017. The staff was professional and our gear was ready to go upon our arrival. I preordered on their website and received a 20% discount. Ski Haus has a nice facility and retail...More

Thank FamilyTravelerJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2017

Let's begin with non engaging sales staff. I asked for a manager and waited 15 minutes for him arrive. As I began to explain the situation he abruptly told me to read the return policy sign, which was behind a large bottle of water. I...More

Thank mlittman82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSSH2017, Director of Vail Operations-Intrawest at Bridge Street Ski Haus, responded to this reviewResponded February 28, 2017

Dear MLittman- I am sorry that this issue appears to have been totally miss-managed. This is not in alignment with the way I expect my team to treat people or problems, and I would like to better understand what happened. I would agree that we...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2017

Best place to rent equipment! The staff is super friendly and very helpful. Great location right at the base of the mountain. We've been going to Vail for 14 years and just started renting from Ski Haus and will never go anywhere else!

1  Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2016

I have just been back to Ski Haus Bridge Street for the 10th year in a row and got the usual excellent service; fantastic location, great selection of skis, the convenience of overnight boot heaters and good service.

1  Thank Jeremy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Ask a question
Questions & Answers
David C
December 10, 2015|
Answer
Response from BSSH2017 |
K2, Head, Salomon, Blizzard, Volkl, Rossignol, Dynastar and Kastle skis. Burton Snowboards.
0
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