Eagle Vail Express has over 525 Five Star reviews online and offers Denver to Vail Shuttle, Vail Airport Shuttle and private luxury transportation to and from Denver, Boulder, Colorado Springs, Vail, Beaver Creek, Edwards, Eagle, Aspen, Breckenridge Keystone and Steamboat Springs Colorado.
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76 W Meadow Dr, Vail, CO, Vail, CO 81657-5705
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
DO NOT TRUST THIS COMPANY! They will leave you stranded. They were a no show to pick us up at our hotel to go to a concert at Red Rocks. No call. No notice. Just didn’t show. We had no time to arrange for other transportation. Because of them not only did we missed the concert of a lifetime, but we also lost the $600 we paid for concert tickets. This company is a sham.
Written October 16, 2022
Apr 2022 • Friends
Great service by our driver Garrett (I think was his name - sorry!). He was awesome, friendly, and very accommodating. Exactly what we needed for our daughters wedding to take wedding party to pictures and guests home after reception. Would definitely use again!!
Written October 25, 2022
Feb 2023 • Family
We went round trip at Christmas and February. The drivers were always excellent! Highly recommend! Drivers weee on time and vehicles were spotless.
Written March 1, 2023
Did a wonderful job taking our group of 14 from Copper Mountain to Vail for dinner! The driver was very friendly.
Written February 23, 2023
DO NOT BOOK. There is a pattern of issues with Matt after reading the other 1-star reviews in requesting refunds... he is Extremely narcissistic, unaccommodating and should not be in service industry. The drivers I am sure are professional, this is not about the. I have never worked with anybody less accommodating than Matt (and I book travel for a living). Our entire trip to Vail was canceled due to the Southwest issues right after Christmas (they couldn't rebook us until multiple days after 12/29). We notified Eagle Vail Express as soon as we could on 12/29 (our car was only for a return on 1/2 (their busiest travel day of year they told me so I am sure they had no issues rebooking the car with our 5- day notice)). We spoke with them multiple times on the phone, have emailed with no response. The owners only argument for not giving us our deposit back is that he claims that his business is growing -- and that somehow means we do not get our deposit back. Every hotel, airline, ski rental, restaurant we put deposits down was COMPLETELY understanding of us having to cancel our plans. I have encouraged them to do the right thing in giving us our $200 deposit back. He is extremely rude over the phone and talked over me... if the business is truly doing that well then what is $200 to them? They absolutely refuse to and say the credit will never expire -- we live on the east coast with 0 plans to truly ever return to the mountains and who knows what our transportation situation will be -- after dealing with Matt and those at Eagle Vail express I know that they would be the absolute last resort for me to have car service SHOULD we EVER return. I work in the service industry, book flights, hotels, trips as part of my job (daily basis) never in my life have I ever worked with somebody so inconsiderate and rude over $200. DO NOT USE. Plans change, southwest canceled thousands of flights, we had proof of this -- everybody else understood... except Matt. We have all emails, call logs if the business tries to dispute these claims.
Written January 19, 2023
Took the Express from Mountainside to SLC airport. I chose them because I could count on them to be on time, friendly, safe and to provide a clean road-worthy vehicle. Thanks again for living up to my expectations!!
Written December 11, 2022
Mar 2022 • Couples
They are reliable, on time, friendly, the vehicle was clean, safe driving, and so I would highly recommend.
Written October 27, 2022
they are easy to book, on time service, super friendly driver and nice car. What more you want? We'll use this company again
Written October 25, 2022