Vail Mountain Resort
Vail Mountain Resort
4.5
Ski & Snowboard Areas
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Offering more than 5,289 acres of downhill and cross-country trails, Vail is considered one of the best all-around ski mountains in the world.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
2,293 reviews
Excellent
1,695
Very good
362
Average
95
Poor
35
Terrible
106

bikingmom
Cleveland, OH549 contributions
We were here the Friday of presidents weekend and the skiing was fabulous. We like to get the Vail before 8:30 so that we can park in the main parking garage and walk to the gondola. We made lunch reservations at 7 am of the same day which is a must if you want to warm up inside. Food is still grab and go. The back bowl was open and we spent our whole afternoon skiing in the fresh powder. Vail resorts does a nice job of keeping you safe and making sure everyone is wearing masks at all times. Please remember to tip your ski instructors they work hard to keep your children safe and happy. They are only paid minimum wage and as we all know living in the Vail area is very expensive. Vail is truly one of my favorite places to ski!
Written February 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

etienne b
Laval, Canada25 contributions
Family
Superb ski domain, very pricey, caters to intermediate to strong intermediate or experts looking for nice conditions but not necessarily a challenge... much tamer than Whistler for example. They get light snow storms followed by sunny days, if the weather cooperates its amazing. For us (solid experts), the back bowls and blue sky basin were amazing and fun even if not difficult, just a little snow lasts for a day in the bowls and a few days in blue sky. We read about cat tracks and it wasn’t bad at all as long as you dont need to avoid experts terrain.
Written March 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Stuart P
Washington DC, DC70 contributions
Family
We stayed at the Tivoli Lodge and skied 3 out of 5 days in Vail. We booked everything online prior to our trip and did not buy the epic pass. Based on some review we read, it was clear that calling customer service to do anything would be a frustrating experience.

So we didn’t have any experience with the call center. In person, the staff at the ticket window ( had to add a day to our ticket cards) lifts, ski school, and dining facilities was great. A totally different experience than what you are reading about epic pass refund or customer service issues. The people that work on the mountain are fantastic. The skiing is some of the best in the country.

The village was so charming and all of our dining experiences were perfect. Reservations are required for dinners and a safe play for lunches as well but you can still find walk in first come first server lunches at most all village restaurants. Here is our list of awesome places to eat:

Fall Line
Mountain Standard
Bol ( we ate at table then bowled)
El Segundo
Up The Creek
The little Diner (lions head)
The Big Bear Bistro
Vendettas Pizza

Everything closes at 10, totally fine after a long day of skiing. 💤

Highly recommend the Tivoli Lodge, great access to Riva Bahn Lift and Gondola 1 for quick morning mountain and bowl access. Awesome staff!

Lift lines were minimal, we went the week after New Years which helped.

Don’t need a car, most things are walking distance but transportation form Eagle is expensive. Best you will do is $120 each way plus tip if lucky. Book this ahead, we didn’t and almost had an issue getting to vail. Uber/ Lyft unavailable.

Written January 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Checho R
1 contribution
Couples
For an “upscale” place, everyone is really bad at service jobs. In fact, McDonald’s was actually the best place in terms of service (and quality). Wild. Coming from the city… i never thought I’d say this. But to be fair it was outside of Vail village, so of course it was good!

But in Vail Village, many seem like overworked and underpaid college students who couldn't give a fluke about your undercooked pizza… so it checks out.

But it doesn't add up! A ski resort that makes millions a day (even in the summer) cant afford more pay or more staff?

We were waitlisted at a restaurant that was half-full during dinner time, for example. Wild! I really wanted to be offended and even considered that it was a race thing (cuz we’re not the typical white folk known for packing the streets here, and we received other micro aggressions. More On later). But I looked around and realized that it was just a low-class Pizza place that simply didn’t have enough people. Some people actually waited lol. We didn’t. Especially after the Host asked is to type in our Five-Letter name on their ipad for them…. Because they’re mot good “at” names. Probably the wrong job, no?

And let’s talk about the diversity… there isnt any. The most hispanic folks I saw were at Vintage (a brunch place with about 5 items, all over 23$ each). They had 3 of my latinx brothers setting tables lol. There were a handful of Asian hostesses, but you can tell the town wants the FACE of the town to be… a lil more blonde.

Other than that it’s white people serving richer white people. We experience some micro aggressions like longer wait times after being seated, when compared to the other tables around us; no offer of water, again, unlike other tables around us; and even droves of aryan tourists veering into our walk path like we’re invisible. It’s not just the workers. This must’ve been designed as a white haven or something, originally. This type of cultural stuntedness tends to trickle through the generations.

They try to hide it well, but it really shines through. They want a certain “kind” around heah.

If you’re not white, and you’re not rich. Steer clear here.
Written August 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

G L
London, UK60 contributions
Couples
Terrible customer service from VMR, Epic Pass and their insurers Sedgwick. Six months back and forth by email (with each reply taking 3-4 weeks) just to request a refund…which ultimately was declined anyway.

In addition to emailing the insurers, I also wrote separately to Epic Pass and Vail’s new CEO but did not even receive an acknowledgment. Woeful treatment when you have lost approx $1600 and have been a loyal customer travelling to Vail from the UK annually, for the last 20 years.

Sadly, we won’t be returning and would encourage others to think very carefully before buying an Epic pass.
Written September 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Yuan
2 contributions
Don NOT buy your epic pass until you are 100% sure you can travel during the booked time. You can NOT get any refund if you can not travel due to local government travel restrictions. The epic coverage is a joke!!!

My husband and I brought two epic-4-day passes and reserved 4 days of ski on 12/15, 12/16, 12/18 and 12/19/2020 at Beaver creek ski resort. One of the major reason I booked the trip was because on their epic pass website they included an epic coverage that they promised to give a refund when the trip was canceled due to mandatory stay at home order from county/state/county. Several days before our trip, our local government (City of Chicago) issued an emergency travel order that restricts us from traveling to Colorado during our booked time. In that emergency travel order, Colorado was listed as one of the highest level of restricted states.

I immediately tried to cancel the trip. However, no one was answering the phone when I try to call vail for cancelation and refund. I end up waiting for 6 hours in the online chatting room and eventually they send me a link to submitted all required documents to get a refund. After several weeks, however, I received an email saying that "Government travel guidance that does not prohibit the use of your pass such as general quarantines and lodging restrictions are not refund events under the Epic Coverage terms and conditions. Epic Coverage also does not provide refunds for apprehension or inconvenience related to COVID-19."

What a joke! Now that my travel was canceled and I can not get any refund. I would give 0 stars if I can. Avoid travel to any vail resorts this year at all cost.
Written January 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Suballin759
Keystone, SD3 contributions
Couples
As a passholder for 20yrs this year the reservation system is a nightmare. You are unable to talk to a person as every time I call it states their system is experiencing a high call volume and then it hangs up on you. The chat line is just as bad with a 750 min wait time!! You can only make reservations for 7 days at a time. It appears that you have to use all the days before being allowed to make additional reservations. It is impossible to make lodging reservations ahead of time if you don't know if you will have a ski reservation. It seems like we will be forced into last minute lodging which will be expensive. This is a nightmare for locals who are working and have to plan. Customer services is horrible. After 20 years of being a customer we are being treated awful.
Written December 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Annemarie Ashley
19 contributions
Family
I suppose I will add to the long list of complaints about Vail’s total lack of customer service.

Vail is a beautiful place, and Mother Nature has not been kind with snow this year. That is understandable. What is not understandable is Vail’s refusal to limit lift tickets to the point that skiing is outright dangerous, even for experienced skiers.

Lift lines were 30 minutes or more everywhere with the wait for lifts on the beginner hill at Lionshead even longer. It seems that lack of true beginner terrain and ridiculous lift lines encouraged some beginner skiers to venture onto runs for which they were not prepared. Crowded runs, stopped skiers, and other skiers/boarders flying way too fast created an absolutely miserable ski experience. There were just far far too many people for the amount of open terrain.

I have never seen a mess like this on a hill in over 25 years of skiing. I skied one run today, got plowed down by an out of control boarder and called it quits. It’s the first time I have ever felt unsafe on a hill due to overcrowding. I would have tried to speak with management, but that line was also so long that it just wasn’t worth the wait, plus I seriously doubt they would have cared. They already got (a lot) of my money and that is their only concern.

I understand that there isn’t much snow, but I do not understand why Vail did not limit ticket sales to a reasonable number of people on the mountain. Its absolutely unacceptable. I expect Vail to be expensive, it is Vail after all, but I also expect a reasonable level of service and concern for pass holders. This was, however, the absolute worst mountain experience I have ever had. I will not be returning, there are far better places to ski with management that cares. Vail has gotten so big that they have forgotten about service and only care about profit.
Written November 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

JOHN DOE
Rochester, NY1 contribution
Couples
Dear Vail Resorts

I will never ski at a Vail-owned resort again as a consequence of the breathtakingly poor service and support I received across the 2020-2021 ski season through Epic Pass:

Situation Summary: I purchased 2 full Epic passes (approximately $1,800, with insurance) for my girlfriend and I for an annual 14 day trip to Whistler Blackcomb. Because we were not allowed to leave the United States through a mandatory ‘do not enter’ (Canada), we thought it the responsible thing to do to not book time on Epic because we could not enter the country, and it was disrespectful to take up space for other Epic skiers.

American Claims Assessment. Because we did not ‘book time’ on the mountain at Whistler, we were not allowed a credit.

Impact: With little doubt, this denial of claim affords Vail and its insurance company a chance to exploit customers like us for cash. Our response will be as follows: While I have spent at last $15,000 per year at Vail resorts for at least 12 years (totaling $150,000+), I will never spend another dollar with Vail. I can only imagine many others feel the same.

In partnership with its insurance providers, Vail has made a wildly short sighted decision. IKON, in contrast, gave us immediate credits (we were not able to get to Canada to visit’ IKON’s Mont Tremblant resort either).

Bad karma, Vail. You may have ‘won’ $1,800 from me, but you have lost a customer for life.

We’ll be sure spread the word, too.
Written July 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Navigator45990996332
3 contributions
In Dec 202-Jan 2021 I tried skiing at Vail, Breckenridge, and Keystone. I had expected a lot better job of safety during Covid. What I found were packed lift lines (so much for using reservations to limit numbers) where there was no line distancing enforcement. Worse, on the chair lifts they will seat unrelated parties 18 INCHES apart next to someone breathing heavily, wearing a useless mask (if they keep it on at all). I sent in an email complaint and received no response. Finally I was provided the online site for requesting a refund. They immediately made my pass inactive into mid February then provided a very limited number of standard medical/relocation options for actually getting a refund (after they already cancelled my pass!@). In an online chat with customer service they refused to deal with me and basically said they would not elevate my concern.
Written February 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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