Spaaah Shop and Day Spa

Spaaah Shop and Day Spa, Durango: Hours, Address, Spaaah Shop and Day Spa Reviews: 3.5/5

Spaaah Shop and Day Spa
3.5
Speciality & Gift Shops • Spas
10:00 AM - 6:00 PM
Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 6:00 PM
Sunday
12:00 PM - 5:00 PM
About
Located on downtown Durango's beautiful Main Avenue, our day Spaaah is an excellent place to relax and unwind if you are a Durango local or visitor. We carry a large variety of bath, body and skin care products as well as bareMinerals, Eminence Organic Skincare, and Jack Black Skincare. The Spaaah Shop offers luxurious treatments for the whole body using only the best products provided by highly trained staff in a tranquil atmosphere. Come in and relax with us!
Suggested duration
1-2 hours
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3.5
21 reviews
Excellent
11
Very good
3
Average
0
Poor
1
Terrible
6

DMLaird6817
Albuquerque, NM2 contributions
Most unprofessional and disrespectful staff I have ever encounter.
Jul 2020
Horrific, embarrassing and shameful. If you admit that you are a first responder or healthcare worker the staff will scream at you to leave the premises. I was treated like complete trash for admitting I am a local paramedic. The exact opposite of a spa. You go in wanting to relax and you leave in tears.
Written July 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
I am so very sorry for your experience and the inconvenience you were caused, however, due to to the unprecedented circumstances we find ourselves in today with COVID and the daily rising of cases we as a business have to be extremely diligent in protecting our clients and staff. As in every situation there are always two sides to the story and I want the readers of this review to understand the circumstances of this situation. The customer that is writing this review left our spa very upset because we refused service to her, however to first clarify her comment about the staff screaming at her. We contacted and interviewed all customers And staff in the store at the time and all eye witnesses said there was never any screaming. Our employee stood firm simply because she saw that the customer was getting upset and did not want to make a scene. This customer then called back two additional times to complain and even went so far as going to the Durango Herald. The protocol for anyone who comes into the business to have a Spa treatment is the following....First, they must wash their hands, Secondly, they come to the counter and check in for their service. Part of that check in protocol is they now have to fill out a COVID questionnaire and have their temperature taken. Once that is competed and everything checks out ok they Are escorted back into the spa to have their service. I ask the reviewer, what would be the purpose of having the screening forms if we are going to ignore the answers? One of the questions on the form is, have you been exposed to the COVID virus in the last 14 days? This customer that is giving this review said “YES” to that question. At that point our protocol is to let them know that due to the fact they have been exposed we will not be able to perform the service today. We also had other customers in the spa at the time and we felt that it would be careless on our part to potentially expose them. Yes, this customer indicated that she is a paramedic in Pagosa Springs and had transported COVID patients to Mercy Hospital. Even though she stated she was wearing PPE she indicated on the form that she had been exposed. What she doesn’t appreciate is that we did not turn her away b/c she was a ‘First Responder” or “Healthcare Worker”. We turned her away because she indicated on her form that she had been exposed in the last 14 days. To also expand on that, that same day we turned away another customer due to the fact that they had been informed by another hair salon in the area that they had potentially been exposed in the last 14 days. If we had allowed this customer to go into the spa and have her service having the knowledge she had been exposed then our business and our staff members could have their licenses revoked or suspended in additional to having to close the business down to quarantine for 14 days. As a small business I don’t want to turn anyone away. Every dollar counts these days. Having to close the business again would be devastating . We appreciate the job you do as a first responder. We know it can’t be easy in the times we are in. We do understand that having a relaxing day off to yourself for some self care is crucial, but we have to make sure we do it safely and responsibly. We have many doctors, nurses, grocery store clerks and airport personnel that come to see us regularly, and of those customers, a few have called us to to reschedule due to the fact they were exposed. We hope everyone understands that we are trying to protect our employees and the public even at the expense of our business. We all are under extreme stress these days, all we ask is that we try to be kind and a little forgiving. Thank you.
Written July 24, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Rebecca D
Mancos, CO395 contributions
Spaaah Shop Durango
Dec 2019 • Solo
Love going here for massages. Just had a deep tissue and it hurt so good. Leigh knew how to find the knots and tight muscles and work them out. I took a shower afterwards there and I was able to finish my day. I brought my own hair dryer. They have shampoo, conditioner and body gel. Super relaxing day!
Written December 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you RebeccaM779 for that awesome review. Glad you were able to complete you day with us. We look forward to your return.
Written December 10, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

shellbee22
Durango63 contributions
Disappointing service and overpriced
Feb 2019 • Friends
Went for a spa mani-pedi. There were’t massage chairs, which is a big disappointment for a high end spa. the description read “extended leg massage” which didn’t happen. the mani included a scrub, but the tech put the scrub on my hands, then made me go over to the sink and scrub/rinse my own hands! (Really?) For $95 this was terrible service. There were 2 of us and we both felt the same, so we indicated our disappointment with the front desk gal, who said she would let the manager know. Never heard from anyone. I always give a business a chance to address any concerns before posting a bad review, so I feel I gave them ample opportunity.
Written February 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you Shellbee22 for your feedback I can see from all your reviews that you are a diligent reviewer and we appreciate your feedback. I wanted to address some of your comments...First off, there are many factors that go into running a business and although we would love to have massage chairs, unfortunately, due to their size and our space in that building we are unable to have them. Secondly, we are constantly evaluating the market for Day Spa's with regard to your comment on our prices and we feel we are on par with what we charge. We only recently marginally increased our prices after 10 years. Lastly, while so many of our clients thoroughly enjoy the experience and services that we provide we are always looking to improve.
Written February 19, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Antihero27
Columbia, SC220 contributions
Pedicures
Nov 2018
My wife and I got pedicures here. Staff was nice. Place was clean. My only complaint is there auto appt says to be there 10mins early. We had a ten o'clock appointment. They dont open till ten. Kinda trivial but they should really open 30mins early.
Written November 12, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you so much for your review and we are very happy you and your wife enjoyed your services. I apologize for any inconvenience we may have caused not having our doors open timely. We strive to have the doors unlocked 15 minutes prior to opening for the day, it was definitely an oversight that day and I will make sure that we are more diligent about that.
Written November 13, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

channelsabrina
Durango, CO1 contribution
Fantastic Bodywork experience!
Jun 2018 • Solo
Leigh Mikell is wonderful to work with, highly skilled, intuitive and I feel so amazing after my session with her. I highly recommend scheduling at least a 60 or 90 minute deep tissue massage! She is great about easing into deeper levels and her caring shines through.
Written June 14, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

awilliams1972
Valrico, FL1 contribution
Amazing Spa and Service!! Great staff and owners!
Mar 2017 • Couples
What a wonderful spa! I go here every year during our ski vacation for some relaxation. Upon entering the spa, there is a great shop with a huge selection of unique products. I had a massage, completely soothing and relaxing. The staff was attentive and experienced, all I had to do was show up and they took care of everything. A great way to spend an hour or hours, I would definitely recommend it and can't wait until my next visit!
Written February 11, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for your review. We are so glad you enjoyed your service and look forward to your return.
Written February 13, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

pcadwall
Valrico, Florida2 contributions
Awesome experience!
Dec 2017 • Friends
Wonderful, soothing massage which helped melt the stress of the holidays! I felt relaxed and revived. The store is adorable and had a great selection of products. Would highly recommend!
Written January 28, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

H5035KDdougm
1 contribution
Amazing service!!
Aug 2017 • Solo
Such a great place for a massage, the staff is friendly and makes everyone feel welcome. The Massage with April is amazing this is a must go back kind of place.
Written January 28, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

beance
Bayfield73 contributions
Pure Bliss
Jan 2018 • Solo
I've visited the Spaaah Shop several times but I've never taken advantage of the spa itself. I received a gift card and set up an appointment. The store is deceiving. I had no idea how big it was until they took me to the pleasant waiting area. Several chairs, tea/coffee/water while I waited for my appointment. Leigh my masseuse came out and took me to the back. The environment was immediately relaxing. The massage room was comfortable. I had a salt scrub/massage treatment. Leigh was amazing. I was happy to hear that she loves her work. She excels at it too. I was suffering from a tension headache and she could see and feel the inflammation in my neck and gently worked the area to relieve the tension. I know I drifted off at some point feeling totally relaxed. I'm ready to head back for another massage and splurge on some of the body butters and scrubs in the shop as well!
Written January 24, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

whlauber
2 contributions
Gorgeous Spa
Jul 2017 • Family
I was visiting Durango when I walked into the Spaaah Shop's storefront. They carry high end products that smelled fabulous and did wonders for my dry skin and hair. My fave was the Ahava dry oil body mist. Time did not permit me to take advantage of any of their spa specials, but the gracious owner gave me a tour of the gorgeous spa and highlight its amenities. I will surely plan ahead to pamper myself at this luxe spa the next time I'm lucky enough to visit beautiful Durango.
Written January 21, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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