We toured Mesa Verde with Mesa Verde Tours. While we were generally satisfied with the tour, and Sharon, our tour guide, was very knowledgeable, there are a number of things that prospective customers should be aware of:
1) The company is not well organized. We were picked up almost ½ hour late. Sharon’s excuse was that the sandwiches were not ready on time, but the company should have allowed for that possibility and left enough time in the schedule. Sharon’s response was “It’s not my fault”, which was not very satisfying. Another example: one of the people on our tour had to be picked up at a hostel, and Sharon did not know that its location had changed. As a result, we spent another 15-20 minutes driving around Durango until she found it. Sharon’s response was “Well, you get a bonus tour of Durango”. Also not very satisfying. By the time we left for Mesa Verde, we were almost an hour late.
2) The equipment is not up to the task. There were 12 of us crammed into a 13 seat van, of the kind that you might find in an airport or hotel shuttle service. However, while this kind of van might be fine for a 30 minute ride to the airport, it was very uncomfortable for a full day of travel. In addition, the seats provided very little back support, and my back hurt most of the next day. My suggestion is that if the passenger seat in the front is open, grab it.
3) Another problem with the van was that it had no sound system to allow Sharon to drive and talk effectively at the same time. As a result, she was constantly turning around and shouting her comments over her shoulder. This was disconcerting when she was driving along winding cliff-side roads with no guard rail; I would have preferred that she had been able to keep her eyes on the road. And despite her best efforts, the folks in the back of the van still complained that they couldn’t hear. My suggestion is that even if the tour offers to meet you at your hotel, meet it a the train station and try to get a seat near the front of the van.
4) Finally, don’t believe what you are told about schedule. When we booked the tour, were told that we would be back by 4:00. However, that was not at all realistic. Sharon told us that they never finished by then, and that she expected we would be back closer to 6:00. When one of the passengers complained that she had a dinner to get to, Sharon seemed to rush the end of the tour and booked it back to Durango. We still didn’t get back until 5:30.
The bottom line is that we were not sorry we took the tour; it was very informative, and once we got under way, Sharon was a very good guide. But the tour company leaves a lot to be desired.