Thank you very much seanmcgee1022 for the review! It was a pleasure to host your group's bachelor party on the tour this past weekend. We do our best to provide the best experience possible and that includes reading the notes on reservations. I admit I was baffled a bit when I saw your request for for a dinosaur theme of some kind but a day after Kyle read it, he texted me and said "I got it!" I have to say, that was on point when Kyle found the t-rex costume. Every time we get a reservation, we always look at the whole reservation to see if there are any notes. If you take the time to put something in the notes, we want to acknowledge it.It is cool to show up for a tour and being able to acknowledge someone's celebration, achievements, and feats. That shows our commitment to providing the best experience for our guests. I admit...I have never received a request for dinosaur theme, that was fun. Thank you very much for coming on the tour. We look forward to hosting you again! Cheers! Brent and Kyle, Denver Brews Cruise Team

To Whom It May Concern: In this day and time of multiple communication tools, the scenario described in this review happens all too often. It certainly warrants a feeling of frustration. I understand. It certainly appears that I dropped the ball in this situation and my sincere apologies. Summer time for Denver Brews Cruise is a busy time and being a one man/van show, it is even busier. There are advantages to being a one man/van show; providing a personal VIP feel to the tours and being able to form relationships with my customers, top that list. Unfortunately, disadvantages include only having certain windows of time on a daily basis for communication between myself and my customers. There are times it is hard to juggle. I am troubled to hear that this scenario occurred. All tours, whether they are 4 top tours or 12 top tours, are important to me and being this was to be a Tuesday tour for a local group of 12, I am baffled at how I missed this. To the author of this review, will you please send me a time frame of when this occurred so that I can begin to figure out what happened? I would greatly appreciate that. Email is the best way. My reservation book is full of Monday, Tuesday, and Midweek early afternoon tours all of which are beyond the normally scheduled 5 tours a week. This summer I am averaging 6-8 tour a week, sometimes 9 tours. I do my best to keep up with demand. Cheers! Brent

We appreciate this review and wish to address the unfortunate circumstances that are involved. The great majority of reviews posted on behalf of Denver Brews Cruise do support the fact that we take customer service seriously. We strive to offer the best customer experience from reservation to the last sample offered. Through no fault of this customer, or Denver Brews Cruise, the fact that delayed flights on the day of the scheduled tour left us with little time to make accommodations. One notification of flight delay was received via email which appears to be from a phone email address. All phone calls were answered that day and no additional messages were received. We are not sure why the response from Denver Brews Cruise was not received. Denver Brews Cruise did respond to this email within a couple hours of the email entering our inbox. The notification did tell us about the delayed flight and did ask if the customer could switch to the evening tour to accommodate. Unfortunately the evening tour was fully booked and we were not able to move their reservation, which was also included in our response. Moreover, we also explained that due the to short time frame we could not refund for cancellation with in 24 hours of tour as many people were turned away for the tour that the customer was reserved. We did ask the customer to call us when they landed to see if they could join us mid tour. Also as a token,we did offer and made every effort to call those potential customers that were turned away to see if we could fill the seats to be able to refund the tour fare to this customer. We were not able to fill the seats. We empathize with this customer as flight delays did throw a wrench in plans and the flight delays were of not fault of the customer or Denver Brews Cruise. Having very little time, and having a full evening tour, we made every effort to accommodate but was not able to do so. Within and outside of policy, we do our best to work with every customer to accommodate as best we can when situations occur. Many times we are able to work around the hiccups that occur in daily life. Similar situations have come about in the past and there were many times we could fill seats to accommodate a refund, and many times we could not. Our apologies.