The Spa at The Brown Palace

The Spa at The Brown Palace, Denver: Hours, Address, The Spa at The Brown Palace Reviews: 4.5/5

The Spa at The Brown Palace

The Spa at The Brown Palace
4.5
9:00 AM - 8:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 8:00 PM
Sunday
9:00 AM - 6:00 PM
About
You deserve the Royal Treatment. Natural spring water drawn from our own artesian well serves as the main ingredient of The Spa at The Brown Palace. Experience tranquility and bliss in our private couples and celebrity suite with a dual hydrotherapy tub; massage and skin treatment rooms; separate men’s and women’s locker rooms with relaxation areas; showers; steam rooms; and a nail and hair salon.
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The area
Address
Neighborhood: Central Business District
Popular mentions

4.5
179 reviews
Excellent
134
Very good
24
Average
11
Poor
7
Terrible
3

Cari L
5 contributions
Doug and Veronica made our day!
May 2021
Doug is a terrific sports massage therapist- excellent technique! Staff were very polite. Veronica was a terrific manicurist and I regret not also booking a facial with her as her fund of knowledge and attention to detail are clearly strengths.
Written May 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Shay G
2 contributions
Devon is a miracle worker! Great front desk staff!
Apr 2021
Very welcoming front desk staff who greets you with an essential oil scented mask and walks you down to the lounge area where you are given a glass of champagne and water while you wait. I would highly recommend the CBD wrap & massage combo with Devon! She listened to exactly what I was wanting out of the massage and I told her I was usually cold during my massages. She not only used the perfect amount of pressure and explained each step since I had never done a CBD wrap before, she also constantly made sure I was kept warm! Thank you Devon and see you soon!
Written April 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Mary B
3 contributions
DO NOT BOOK
Feb 2021 • Solo
“Mangers” pretend like they’re doing things to help guests yet don’t do anything at all. Terrible customer service and terrible help. Extremely disappointed, DO NOT book here.
Written March 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

fadokv
Bellaire, TX102 contributions
a great facial at the Spa
Sep 2020
I had the opportunity to receive a facial at the Spa. Because of COVID, we could not show up early and appreciate amenities. Nevertheless, I had one of the best facials I have ever had! My aesthetician was Veronica. I went for the Signature facial. She did some dermaplaning and wow, the effects are still apparent. My skin is so much more smooth. I found the people kind and helpful. I will go back there next time I am in Denver!
Written October 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Poppy Potter
11 contributions
Way Past its Prime
Sep 2020 • Couples
What a sad and depressing spa. It’s brown alright and in the basement. Low ceilings. Dark and outdated decor. Just pitiful. Treatment was nothing special. No discussion of products used. Entire property in dire need of renovation.

On a positive note, the construction details that remain from the late 1800’s including onyx clad walls and incredibly detailed metal work still remains. Marriott should bring this beauty back to its former glory and reflag it as a Ritz.
Written September 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Mel G
Fort Lauderdale, FL112 contributions
Disappointed
Feb 2020
What better way to celebrate Valentine's Day than with a massage? Or so we thought. After hearing great things about the Spa at Brown Palace, my partner and I decided to book massages for Valentine's day. Unable to reach the Spa concierge on the phone, we booked online. I booked a deep tissue massage for myself and a Swedish Massage for my partner. Under the special notes I requested the couples room, if available.
The day of the appointment, thinking we would be late, we called in advance to inform the Spa and was on the receiving end of poor customer service. The host who answered the phone was not pleasant, nor was there any willingness to assist. We didn't allow that to damper day. We ended up arriving 7 minutes before our appointment time. We were not greeted with a warm welcome. Everything was rushed. Our appointments were not confirmed. Had they were, we would have known we had a couples massage and that my partner's service was somehow changed from a Swedish to a deep tissue without our knowledge.
None of the lockers worked, which in turn took the attendant forever to find us a working locker. At this time it's 2pm, our service should have started, but our therapist had not come to pick us up yet so we assumed they were running behind. Our therapist eventually showed up and at this time it was 2:07pm. My partner was in the restroom and came out at 2:08. When we walked into the room, we were shocked it was a couples. No one had told us the appointment was changed. Till this day I do not know my provider's name nor was my service confirmed. Our service started at 2:11pm and ended at 2:46pm. So, not only were the therapist late picking us up, but we were shorted 4 minutes.
We didn't bother to mention anything to the Spa concierge because she was not pleasant at check-in. We paid and got out of there. FYI - we paid for a deep tissue, when my partner was booked for a Swedish, I'm not sure who changed the appointment.
Will we return? No
Will we recommend? No, there are far better Spas with excellent service in the Denver area.
Written March 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

greg f
Colorado Springs, CO5 contributions
get away Denver trip
Oct 2019
The room was very nice, however as a Marriott Titanium Bonvoy member they did not have a free upgrade available and I had to pay for the valet.
Written February 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Candirae
1 contribution
Candi Rae
Feb 2020 • Friends
Amazing spa day at the Brown Palace! Veronica and Lyndsey were both incredible and highly knowledgeable! ❤️
Written February 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

sierra hart
1 contribution
Amazing massage experience with Devon!
Jan 2020 • Solo
I had never been to the spa at the Brown Palace and loved every moment of my time there. The ambiance was just what I was looking for to relax. There were excellent amenities including hot tea, clean showers, hot steam room, and lots of space to sit and relax while you wait for your massage. The massage with Devon was incredible. She was very accommodating and always made sure I was comfortable. This was actually the best massage I’ve ever had. I would highlight recommend going to the Browns Palace and asking for Devon when you get your next massage!
Written January 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

MelisRL
Clearwater, FL57 contributions
Don’t bother. There are better spas within walking distance.
Jan 2020 • Friends
Don’t even bother. My massage was basically a cat pawing at my back. When I booked, I specifically asked for someone who could give me a firm massage. Obviously that do not happen.
The massage is VERY expensive for the lack of amenities in the spa.
Amenities- 2 showers, 1 (Luke warm) steam room, 1 couch to relax on.
It felt VERY scummy and not what I would expect of a Marriott hotel.
Written January 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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