Thank you for sharing your feedback and experience with us! We're glad to hear that Corey and Ross provided you and your family with a safe and fun trip. Since safety is by far our highest priority, we are pleased that we achieved this goal, especially at such an exciting water level. Exclusively hiring experienced, skilled guides is something that many of our guests are impressed by. We are also glad to hear that you enjoyed our Ultimate Fajita Feast hot lunch, and found the advanced Numbers section to be a fun time!
We apologize for any misunderstanding regarding the section of river on the Numbers Full Day trip. With nearly 40 years in business, we very much appreciate your feedback, as we have tailored our offerings to meet the expectations of our guests. I can assure you that the vast majority of our Numbers Full Day guests do not want to repeat the same section twice. The only time we consider this option is at very low flows. However, our guests have made it clear that this is not preferred. Part of the thrill of rafting comes from the excitement and uncertainty of rapids that feel unfamiliar. While there is less Class 4 advanced whitewater on the second half of the day, most still appreciate the fast flows, consistent waves, fun rapids, additional mileage, and convenience of rafting back to our facility.
As you compare outfitters who may or may not charge for wetsuit rental gear, the old adage is true, "You get what you pay for". I assume you appreciated the proper fit, dry, and sanitized comfort that our wetsuit gear provided. As many of our other guests have pointed out, our wetsuit gear is top notch with a big enough selection to properly outfit everyone, even on busy days. This is rare in our industry, and takes a concerted effort and significant expense to achieve this. With above average river flows lasting well into July, this has been the type of season where wetsuit gear has been much more important. Usually, it is less important and more of an optional choice.
Thank you for choosing The Adventure Company and providing us with your feedback. It is only by carefully considering our guests' opinions that we are best able to provide top quality rafting. We look forward to welcoming you and your family back for another thrilling trip on the river! Please don't hesitate to reach out if you have any questions.