Skinsations Spa

Skinsations Spa, Tustin: Hours, Address, Skinsations Spa Reviews: 3.5/5

Skinsations Spa
3.5
9:00 AM - 9:00 PM
Monday
10:00 AM - 7:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM
About
We are a luxury Resort-Style Day Spa. We have 14 rooms and have been servicing Orange County for 25 years. We specialize in Clinical Facials, Massages, and Body Treatments. We can accommodate parties up to 10.
Suggest edits to improve what we show.
Improve this listing

3.5
11 reviews
Excellent
4
Very good
3
Average
0
Poor
1
Terrible
3

mmsjr6465
Santa Ana, CA1 contribution
Amazing place
May 2018 • Solo
Our experience at Skinsations in Tustin, CA was awesome! The place is so peaceful and the services were top notch. I had a Body scrub and Men’s facial, and everything was perfect.
My wife had a massage and she loved her services and agreed the place is incredible. We are spa people and have been to just about all the high-end facilities in Orange County & This place is right at the top & true retreat - it was relaxing, clean, and rejuvenating.
This is our new go to and I’m so excited we found this place.
Written May 13, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

911jackie
Milan, Italy204 contributions
Great Experience
Dec 2016
Wonderful Spa experience. A relaxing, wonderful place to visit. Love the footbaths, the fruit, water and tea. The massages are the best in area and the facials send you into bliss. The facility is spotless, the staff is friendly and it is a wonderful experience. Try it-you will love it.
Written February 14, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Pam J
United States5 contributions
High turnover of staff and management..customer suffers..read on!
Dec 2016 • Solo
This used to be my go to spa as I'd been a customer for nearly 9 years. Note to anyone that goes here. Don't bother sharing your concerns on how the front office is run as they keep a docket of your comments. I recently booked a spa package, with the day manager, but not after having to speak to "new" staff, totally unknowledgeable, Out of the blue, I was later called back by Director Jeremy, who happens to be one of the "new" staff I spoke to, to inform me that I am no longer welcomed there and my money would be refunded. When I initially called, I first spoke to another rep, who didn't know anything, so she transferred me to Director Jeremy....he didn't adequately explain the packages either and after I spelled my name 3 times to him I asked for the day manager,'s name, which he refused to give me and also did not share that he was the Director when I initially spoke to him. His lack of knowledge of the products and services and his inability to diffuse an upset customer shocks me that he is actually a director, be that as it may, Their loss as I have plenty of friends and I will no longer refer anyone to this spa. They are constantly changing the front office staff and so it's no wonder they don't know what's going on, which frustrates the customers. I called to speak to Leaine, but she never returned my call. As a professional, I expect that when I call a place for services I expect them to know their services, products and to be able to provide direct answers. Beware......as they seem to want to rid themselves of customers rather than find out what the issues are...like fully training their staff.
Written December 27, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mark Z
Tustin, California, United States43 contributions
Best place to get a massage
Sep 2015 • Solo
I love this place, the place is very relaxing. The waiting room where you get a foot soak is dimly lit and has comfy chairs to start your relaxation. The massages are always top notch, and they have several styles to choose from. There are snacks, fruit, and infused water for before or after, and a nap room if you just want to crash after the massage.
Written October 15, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

egdove11
Tustin, CA34 contributions
Nice little find in s commercial center
May 2015 • Friends
I was given a gift certificate for a hydro bath, massage and facial at Skinsations Spa in Tustin. I chose to have a longer massage and no facial because I was working with my dermatologist on my face. The salon staff was very accommodating about the change. Once you're inside the spa, you forget it's in a little commercial center. While it's not a large spa, it's nicely decorated and feels like a spa experience. You're taken to a private dressing room with lockers, then you sit in a little waiting room with a bowl of warm water (and maybe some fragrant oil). They have a nice selection of herbal teas, nuts and fruit infused water while you wait.
The hydro tub is amazing. It's a half hour of heaven. You have a selection of herbal oil to place on the water. The tub is deep and the hydro jets are positioned perfectly. The jets are not hard and rough but are exactly the right pressure. You can add warm water as needed while you soak for half an hour in the darkened room. It's a lovely and relaxing prelude to your massage. Many times I've thought of going just for the hydro tub.
The massage is nice, the lotions are top quality. If you like, following the massage, you can go to the nap room and relax before leaving. They have the usual showers, hair dryers, etc., to use before you leave.
I've been back a few times and have always had a good experience and the staff was always very pleasant. I hope you enjoy it, too!
Written May 19, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Daniel B
2 contributions
Pamper Yourself
Jun 2014 • Couples
I went on vacation at the end of June 2014 with my girlfriend to Newport Beach. Along the way I surprised her with a couples massage at Skinsations Spa. I was nervous and worried because I have never set up a Spa day and had no clue as to what I was doing. I called a couple days before and set up a couples massage. When we arrived in the parking lot let me tell you, I got worried because this place did not look like much from the outside! I guess it is that whole never judge a book by it's cover cliché because from the moment we walked in it was wonderful! The reception area had a nice welcoming feel to it with soft music and a water fountain. The receptionist were very helpful and walked us through filling out the first time guest paperwork. Once we were ready, they walked us to the back and from the moment we stepped through the door into the massage area, it felt like we were transformed to a peaceful island. The lighting, music and décor was so relaxing and welcoming. They have free snacks and drinks for you to have at anytime. A makeup and styling area for your lady when she is done and ready to leave. Separate areas for what type of treatments you are getting. It was a first for both of us getting a massage and we loved it. After changing we entered a room and enjoyed hot tea while having a foot soak. After our soaking our massage therapists came and led us to the couples room. They are separate but right next to each other and it has blinds and a window so we could see each other and talk if we liked. We both enjoyed our massage. This Spa is very professional and polite to privacy. They make sure your mid section is covered the entire time. The aroma of lavender was very relaxing during the massage. After the massage you are taken to a nap room with soft cushions and can relax until you want to leave. All in all we both give this place five stars. It was by far a wonderful experience we would both like to have again. I recommend Skinsations for anyone looking for a relaxing and stress free time. When you leave they have a card and thank you note from the therapist along with a gift for you. We will definitely be returning here on our next trip out to the beach!
Written August 5, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Marsha L
Tustin, CA35 contributions
Don't go there!
Dec 2012 • Friends
I was overcharged and they would not refund the money, they would only put it as a credit for a future visit. And that wasn't the first time, I was overcharged virtually every time I went there. I asked to speak to the manager or owner, she did not call or answer my email. On top of that, the facial made me break out and the massage left me with a sore shoulder. It doesn't deserve even one star. Don't go there!
Written November 25, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

RCBrake
1 contribution
Worst massage ever!i couldn't wait for it to end.
Jul 2013
If you're going to have student massage therapist then you should be charging student massage rates. Students need time ro develop their skills but it ahould be done at a highly discounted rate.It's like i was paying someone to apply my lotion for me, and to top it all off the massage ended with being coated in a disgusting smelling oil. The music was blaring and even after I asked them to do something about it the therapist just said it had to be that loud because the music was played through the house speakers.
Other issues were...
Luke warm foot bath water
Crazy small massage room with a creaky old massage bed

Written July 7, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

jw92705
Tustin, CA1 contribution
Never Again!!
Oct 2012 • Solo
I just got a facial and I am so beyond mad right now. I put up with a lot, but I have never had an experience like this. First I called to make my appointment this morning, when I asked if I could get a facial for the $59 deal I got via email. He said that's only for 60min. He said I'd have to get a double facial for 100 minutes for $108. So I agreed. The woman giving my facial said, since it's 100 minutes, I'll give you a double peel to take up some of the time. I said I don't like the peels because my skin is sensitive. She said no no, this will be great and it'll take up some of the time. So I said ok, whatever you want. She never said this is extra, she made it sound like she just wanted to take up the time. I didn't known why, but she would say, "I'll be right back", but she'd be gone for long periods of time, and did this multiple times. She did show me a makeup I liked and wanted to buy and recommended a mask. When I went up to pay I told the girl typing my info (she said she was new) that I didn't want anything else, just the makeup. So she was very nice and trying to help me, whoever was at the front desk with her, however, was the one that pushed me over the edge. So she tells me my total is $200 something and I said, I know the makeup was $59, but the facial was $108. The woman sitting next to the new girl said well it was $118 and then you got the double peel. I said, she never told me it was extra, and I told her exactly what my lady said. She looks at me with a smirk and says, "well they are required to tell you, so I'll call." I said that's fine. So she gets back on and says, "well, she DID tell you, but she said she'll wave it." So at this point, I'm upset, I've been given false information, I had my facial therapist leave through a lot of my facial, they tried adding things I didn't agree to, and now this girl is giving me attitude. So the new girl asks if I'd like to add gratuity. I said yes, $5 (which after everything, I thought it was too much). This woman (not the new girl) looks at me and so rudely says, "well, not to make this situation any more awkward than it already is, our manager talked to us and it is customary to tip 18-20%." I said, "well, I probably would've tipped over, but this whole situation is making me so upset." She looks back with that smirk and says, "um, I understand you're upset, but it is customary, soooo" I stopped her and said no, I'm upset, and I want to leave, $5 is all I'm tipping. When I went to leave, I told the new girl congrats on her new job, because she was very nice. And the other woman cut me off and again in her rude tone said have a great night. I have never been so upset in a SPA!!! I will never come back here and be treated the way I was.
Written October 13, 2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Cherylmayn
Idaho Springs, CO77 contributions
Very Pampering
Apr 2012 • Friends
This was a vacation treat. A very relaxing environment. I would go again if back in the area.
Written April 24, 2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Showing results 1-10 of 11
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing