Hi, I'm sorry you think this as it's doubtful this was the case. We've heard this before so I've taken the time to do extensive research about lice and can recommend a 37 page manual created by the Michigan Dept of Community Health and Michigan Dept of Education. You can find it online. In it is a one-page document listing common myths and facts. I've included one below related to helmets. We wash/sanitize our helmets after every use and dry them in the sun. I wish you would have continued, I'm quite sure we could have found an acceptable helmet for you. MYTH: Lice are commonly spread through hats, helmets, or headphones. FACT: Although the spreading of lice through hats, helmets, or headphones is possible, it is rare. It is more common for transmission to occur from pillows, hairbrushes, or bedding. Transmission primarily occurs through head-to-head contact.

Hi, Thanks for the review, although painful for me to read. You can see from our reviews that this isn't the norm, we take pride in our employees, their work performance, and customer interactions. And we don't always hit home runs, as you know. Sorry you had to experience this less than stellar performance. I knew exactly who you were referring to and was able to confirm based on your reservation time and our staff schedule. We've given this person many chances, perhaps too many, and will be making changes. I will push back or offer an explanation for a few points in your review. 1. Referring to employees, guides, staff, etc in the plural when your feedback seems to be about one person is misleading. 2. Not sure how you heard you couldn't bring water as we urge everybody to bring water and describe where the drinking fountains are located so you can refill your bottles. We emphasize this as the experience can be tiring and we see many dehydrated customers. 3. You are correct re: us providing lockers, etc. We do not have room to install 100+ lockers so tell people to put valuables in your car or keys in your pocket. You can stash backpacks with water, snacks, etc. on the picnic tables under the courses. 4. There were 17 other paying customers in your session, if you were holding them up while applying sunscreen, that's unfair and there wouldn't be much patience for that. I'm not sure if this was the case or not. 5. Speculating that kids are crying because of the sub-par Ground School is an unfair assumption. Thank you for acknowledging you had a great time, despite what sounds like a crappy "ground school". That's an important part of the experience and it should have been better. Apologies again, I hope you'll give us another chance.