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Comfort Wine Tours

Santa Rosa, CA, USA
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About Comfort Wine Tours
Voted best guide in Sonoma County! We started out as Guides for Hyatt Concierge 2011. Car service Shuttles and Buses all of wine country and pick up all over Marin and San Fransisco. This is more of a private adventure then a mix group Cheap tour. So bring your friends lets go have a Great Day. We love to decorate are bus for different theme and adventures. We also offer Chauffeur Wine tours in Many Different Vehicles to suit your needs, all First Class always 5 Star Luxury. Our relationships in Wine Country make a Difference. You are going to have a Great Day!
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Hours Today: 12:00 AM - 11:59 PM
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Overview
Although Napa is California’s most well-known wine producer, Santa Rosa is home to many top-notch wineries, too, and it’s a great place to celebrate a special occasion. Throw a birthday, bachelor, or other type of party without worrying about how to shuffle all those people from place to place. This Santa Rosa Private Winery Bus Tour has enough room for up to 21 passengers.
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ashley z wrote a review May 2022
San Francisco, California2 contributions
We had an all-around amazing experience with Comfort Tours. I can honestly say that the dedication and professionalism of the drivers (and John, the coordinator) made our wedding day the wonderful experience that it was. We used the 21-passenger, the 15-passenger, and the mini-van the day of our wedding. It was a tight schedule, but they really exceeded our expectations in every way. Every guest had positive things to say about the drivers. I can't recommend them highly enough!
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Date of experience: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JohnMyerson, CEO at Comfort Wine Tours
Responded May 25, 2022
Thanks, We appreciate it when people recognize our effort to be the best. Congratulations!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Taylor S wrote a review May 2022
1 contribution
First of all, our driver, Ivan was great. Give him his bonus. But I cannot recommend this company because they were incredibly inept and unprofessional at many points. I scheduled the tour very far in advance, for a large party that needed a large vehicle. My confirmation of the booking confirmed that I had booked a large vehicle. Despite this, the person who I communicated with before the tour, John, repeated at many points that I had been charged for a smaller vehicle and would have to pay the difference. I don't know how this kind of mix-up happens when booking with an automated system, but whatever. One little mix-up is not a big deal. What did suck is how much useless back and forth I had to go through to 1) get the issue with the wrong payment amount resolved, and 2) get an answer to the very simple question "what time can we expect the driver to arrive (on the scheduled day)?". Each time I messaged John to try and get these questions resolved, he seemed to respond to my emails while barely reading them, and I had to reiterate my (very basic) questions multiple times to get anywhere. Despite the fact that my questions were given at the bottom of an email-chain with all our previous correspondence, he seemed to forget (and would not scroll up to read) who I was and why I was messaging him to get answers to very simple questions that should not remotely be a problem for this kind of service. Even this would not be so bad. People make mistakes and get distracted. I get it. Then we get to the tour itself. The van was pretty dingy and not great. But the driver (Ivan) was very nice and professional. Unfortunately, I was told after the fact that Ivan will get a bonus for the tour ONLY if I left a positive review for the company. This is a ridiculous and exploitative business practice, to guilt people into leaving good reviews by tying them to the driver's well being. So I will reiterate: the driver, Ivan, was very nice and professional and deserves his bonus. This bad review is for the owner/coordinator who both isn't good at running his business, and isn't shy about shifting the burden of his awful management onto the driver, even if they have done nothing wrong.
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Date of experience: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from JohnMyerson, General Manager at Comfort Wine Tours
Responded Jun 9, 2022
Sad that customers go to this level to try and destroy a business because they could not trick you out of money. I did tell her if she made reviews the driver would get Bonus but never used the word positive. We are a family company we can not Play the games with cost and prices. So many PEOPLE LOVE OUR COMPANY. THIS IS JUST A SHAME.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charlie wrote a review Jun 2019
1 contribution1 helpful vote
Our driver, Kevin, was very proactive and helpful. He arrived early and went out of his was to provide a courteous service - each stop was on time. Kevin provided cold water and promptly opened and closed doors at each stop. He was very knowledgeable about the various wine tasting options and responded well to our needs. Thank you!
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Date of experience: June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from John M, CEO at Comfort Wine Tours
Responded Jun 12, 2019
Thanks, Kevin is one of the best guides in wine country with many tours under his belt. We are glad to make your trip special. I heard you got to meet The wine grower at one of the most famous boutiques in dry creek valley. It is our pleasure to provide specialty tours and real guides second to none.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brrb wrote a review May 2019
15 contributions
Called on a Fri. before a 3 day weekend expecting to be too late but John had one last town car available. The four of us set off on Sun. with our driver Kelly who showed up promptly offering cold water for everyone. Turned out it was her very first time driving for the company and she did great! A couple little hiccups as she familiarized herself with the brand new town car, took a minute or so to figure out how to unlock the doors, LOL. But as I said she was great, we felt safe and comfortable, even with it pouring rain most of the day. Highly recommend them for your next trip to wine country.
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Date of experience: May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from John M, CEO at Comfort Wine Tours
Responded Jun 19, 2019
Thanks for your review California Comfort Transportation Has been voted # 1 in Sonoma County Our wedding service, Airports and Event services, have really made a lot of people happy. We appreciate your review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jellg wrote a review Apr 2019
2 contributions
Booked a day wine tasting for 19 friends with Comfort. The bus was amazing, roomy and spotless. They even decorated the bus for my Birthday! The driver took us to 3 wineries we had preselected, one of them they set up for us with five star appetizer tasting. Overall a one of a kind experience, will definitely use them again!!
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Date of experience: March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from John M, CEO at Comfort Wine Tours
Responded Apr 19, 2019
Thanks, Awesome Group! The bus is really getting popular. Always appreciate my return customers.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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