I just returned home from a vacation out to Palm Springs with my wife and her entire family. There were 8 of us that went on the 3 hour San Andreas Fault Tour (We went on the 4-7 tour on June 25th). We were all very excited to go on this tour because it had been recommended to us. I spent over an hour in the days prior reading reviews from Trip Advisor on people's past experience with their tour. Needless to say, we were all very excited to go. It started off with our tour guide showing up a few minutes late. Then, we had to stop at a gas station so that he could get ice to put in the cooler. In my opinion, this should be done BEFORE we are even picked up. We found out that this was his only tour of the day so there is absolutely no way that the cooler should not have been full with ice. Throughout the entire tour, we felt extremely rushed. On their website, it is advertised that an hour is spent off the hummer which allows for walking around/taking pictures. I am a huge photographer and very much enjoy taking pictures. This was my first time out to California and I was looking forward to being able to walk around and take pictures at the different places. We had nowhere near an hour of being able to walk around and take pictures. When we got to the turnaround spot up for the hummer ride (which is what I will call it, instead of a tour) we were off the hummer long enough for our tour guide to walk off and go to the bathroom and for me to take a few pictures in about 15 minutes. Not at all what is advertised. The other thing that bothered me was a couple of times I saw our tour guide pull out his phone during the tour because he "got a message." The only time he should have done that is when he got the message from his office and had to call to let them know that we got out of the canyon. Very unprofessional. The next thing is that on the way down, music is played. Is it really too much to ask for the playlist to be put together beforehand? Every time a song was done, he would have to stop (not very smoothly either) and find the next song. In my opinion, this shows lack of preparation. The final straw for me was the time we arrived BACK AT OUR RESORT. We pulled in and got out of the hummer at 6:38. That is 22 minutes short of the minimum time. We booked the 3 hour tour, not the under 2 1/2 hour tour. For a professional tour company, the #1 hummer tour company for Palm Springs, this is extremely unprofessional. When we looked at the time his reply was, "sorry folks, I didn't know that we would be back here that quickly." That is completely unbelievable. He has been doing these tours for years. He knows exactly how long it takes to get from point A to point B. There is no reason we should have showed up back at our resort that early. This is not a cheap tour. It was $79 per person. We were all extremely disappointed that we paid that amount of money for that "tour." I do not and will not recommend going on this tour. You would be much better off going into Joshua Tree on your own and go on a tour guided there. You would have more time to walk around and do things on your own. This is a $79 hummer ride. I also looked for a way to send them a message to share my unhappiness with the day. There is nothing on their website for me to do that. The next thing I checked out was Facebook. I sent a message on Wednesday and still have not heard back. I just checked and there has been activity on there 6 hours ago. For a professional tour company to not follow up with a displeased customer or, dare I say, offer an "apology" is sort of baffling to me. At first when we got back I wasn't so displeased about the experience, but the more that I think about it and the more that I go back on their website and read about this tour, the more displeased I am. It was a waste of $79. I also wanted to leave my experience here so that others can read about what my family and I experienced. Thank you for your time.