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Pala Casino Resort Spa

74 Reviews
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Pala Casino Resort Spa

74 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
74Reviews1Q&A
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kaj20 wrote a review Dec 2020
Murrieta, California737 contributions191 helpful votes
Everything at Pala is high class and wonderful. We had a lovely room on the 9th floor overlooking the pool area. All the employees are so professional and helpful.
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Date of experience: December 2020
2 Helpful votes
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guadalupe m wrote a review Jul 2020
3 contributions
People do not wear a mask and this casino DO NOT CARE !. On their website they say they have special equipment to measure guests temperature but NOT TRUE, all they have at the main entrance is a guy with a small device that's is placed so quickly on people's forehead, so quick I honesty doubt he really makes sure guests are okay to enter. People smokes everywhere, while they're walking or sitting, not wearing masks, it's really not a safe place if you are concerned about covid do not go there, no social distance, no separation of the slot machines, no plexiglass, no dividers. Everything they wrote in their website about caring so much is a lie, do not go there if you don't want to get sick.
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Date of experience: July 2020
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Sadtrip100 wrote a review Mar 2020
4 contributions5 helpful votes
What has happened here? Sounds like new management doesn’t care about the customer experience. Service by slots personnel is terrible, if you can find someone. Don’t expect a drink. Played the slots for 2 hours and not one drink server came by. After 3 hours one did come breezing through and totally ignored the guests trying to get their attention. If you are lucky enough to find one, they are rushed and rude. Doesn’t the management understand that goodwill attracts customers? We used to have a good time there. Not any more! If and when the management decides to care about the customers we might be back. But, I doubt they will change their ways.its their loss.
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Date of experience: March 2020
1 Helpful vote
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Magdalena L wrote a review Feb 2020
Orange County, United States11 contributions4 helpful votes
The place is nice the room was clean and very comfortable. The casino wasn't very smoky and slots a little tight. The only problem I have with Pala is the checking process. When I make my reservation I was asked what time I would be arriving I gave the my expect arrival time. I did get there around the time I told them I would be arriving when to check in and was told that check in was at 4PM. My question why ask for arrival time if they are not going to have room available. It's seem that the staff at the check in desk do really care and don't offer any help. When I ask if they would call me when a room was available she said they don't do that, maybe it something that they should start just like Harrahs and Pechanga do. They check you in no matter what time you get there and they will call you cell phone as soon as your room is available. I have arrive as early as 10AM and in my room by noon.
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Date of experience: February 2020
1 Helpful vote
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Alan m wrote a review Nov 2019
Oceanside, California28 contributions1 helpful vote
Clean, good service, Good price, Our stay was plesent. We went Monday thru Wednesday and the place was not crowded at all
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Date of experience: October 2019
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