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Allure Limo Napa Tours

Napa, CA, USA
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About Allure Limo Napa Tours
We offer luxury private Napa Valley Day Tours. Our chauffeurs will lead you on a wine country adventure, or you may create your own personal itinerary. Whichever you choose, our chauffeurs will provide impeccable service which, in turn, will give you an unforgettable lifetime experience.
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Hours Today: 7:00 AM - 12:00 AM
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Allure Limo Napa Tours
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35Reviews1Q&A
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gr8call1221 wrote a review Nov 2019
2 contributions
they canceled at 440pm the night before a noon pickup. they claim they called i have no missed calls no emails and no voice mails cant be trusted.
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Date of experience: November 2019
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Response from Michelle P, Manager at Allure Limo Napa Tours
Responded Nov 21, 2019
We had a limousine reserved for you and I called and left a voicemail requesting for you to call me back. We were not provided a pickup location and time for your reservation. Without this information, there was no way for us to provide our service. Our office closes at 5 pm and by 4:40 pm there was still no response, which only left me with canceling your reservation. Please look over the reservation information that was provided to us and you will see there was no pickup details or time. I'm sorry for the inconvenience and trouble that this may have caused you.
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susanbrowning99 wrote a review Sep 2019
Kingman, Arizona138 contributions58 helpful votes
Wonderful day in Napa!!! Drake was our driver, he was amazing!!! He actually changed our initial tour and WOW..we had an absolutely amazing day!!! Started off at Trumbull Winery (Drakes recommendation) amazing staff and great stop!! He even went and got our lunch for us to eat while traveling to our next stop. Next went to Del Dotto for our scheduled tour of the winery/caves!! If your in doubt on this one...DO IT!! It was a wonderful stop. Next stop, not our type, but we choose it (champagne tastings) too crowded and not our style. Then Drake came up with one last stop and he hit the nail on the head with it!! We had an amazing time and will use their services again!!
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2 Helpful votes
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Kaley K wrote a review Aug 2019
Columbus, Ohio3 contributions
We had Drake as our driver and he was absolutely wonderful. He was 5 minutes early and took us to our 3 places we reserved but also took us to another one he highly recommend just for a photo opt along the way which we loved! The car came with champagne, water, strawberries and croissants which came in handy after our third tour! I highly recommend him and this service.
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Date of experience: August 2019
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Shelly D wrote a review Jun 2019
1 contribution1 helpful vote
We just had a tour on 6/17 and the service was great. The office made our winery schedule and they were all perfect. The concierge made us a cave and barrel tour at Del Dotto Winery and that was definitely was off the charts and our favorite of the day. We did a tasting at Caymus and that was great as well. Our last winery stop was Frogs Leap and we did the estate tasting on the back porch, also great. They took us to a small deli called Oakville grocery and had a nice picnic on the outside tables. The driver was friendly and knowledgeable of the Napa Valley. The limousine was nice and had chilled champagne waiting for us, with strawberries. They couldn't have made it any better for us.
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Date of experience: June 2019
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JennMoChi wrote a review May 2019
Detroit, Michigan1 contribution6 helpful votes
It was our anniversary and we were really excited about our private wine tour and personal driver. Upon Driver’s arrival, he immediately requested gratuity be paid up front before performance of service and that the payment of gratuity be in cash. These request were inconsistent with the contract and what was previously discussed at booking. After calling the customer service number and spending additional time coming to a conclusion on that, we get into the car and there is THE biggest crack going from the left to the right side of the window shield obstructing the beautiful views, but compared to the morning thus far, least of worries... The driver did suggest we not do the bar tasting at one location, but that we spend the time completing the barrel tasting, which was an awesome idea but was curious why the service Agent I set up the booking with didn’t recommend the unique experience but we rearranged the itinerary and the driver was flexible. Things were getting better at the second visit. Just that we didn’t get to do the 3rd stop... unfortunate that our Car service ended 2 hours early due to misunderstanding of the booking that Allure made on our behalf at a visit to a winery. Not sure if it was the winery’s fault or Allure, but there was no “how can I help attitude” from Allure. Our anniversary did not start off well, and ended with payment of services not completely rendered. It was our first time in the area and we were relying on the expertise of Allure to assist with maximizing our time and experience. Thanks Allure for the worse service ever!
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Date of experience: May 2019
5 Helpful votes
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