Napa Valley Massage & Wellness Spa
Napa Valley Massage & Wellness Spa
4.5
9:00 AM - 6:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM
Sunday
9:00 AM - 6:00 PM
About
We are a couples spa in the heart of the historical district of downtown Napa. We offer high quality spa treatments with only the purest ingredients and the best practitioners in the Napa Valley. Treatments including: massage, deep tissue, hot stones, body scrubs, body masks & eyelash extensions. We can accommodate 9 clients at a time for spa parties- excellent for bridal get togethers before the event, birthdays and baby showers. Walking distance to many fine hotels, b&b's, wine tasting and shopping. We offer instant gift certificates on our website. We look forward to hosting you.
Duration: 2-3 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.5
45 reviews
Excellent
35
Very good
2
Average
0
Poor
3
Terrible
5
Rochelle S
2 contributions
May 2023 • Friends
Negative 1,000 stars!!!! The owner is unprofessional and can't take yelp review feedback to improve her service. She banned my friend and I from coming to the spa because of my average Yelp review that wrote feedback on customer service. Attached is the email proof. The owner could have been professional and told us we weren't welcome back when she responded to my first review instead of blocking my friend's phone number when she tired to book an appointment to go with another friend. My friend was deeply sad, which is unfortunate. I'm not sad at all. I've been to nice upscale spas, so I know how I'm supposed to be treated. I regret wasting my money and buying products from this mediocre hole in the wall. To be completely honest, the rooms have so much clutter! And the rugs are nasty! I'm glad I brought my own slippers. Not to mention; I noticed the bad reviews on this place are from black customers. Please know Black Lives Matter!!! and Black Opinions matter!!!
Written August 15, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jillian M
3 contributions
Jun 2024 • Couples
I visited this place based on the good reviews—but wow what a terrible experience! My husband and I had a couples massage there and he asked for a lower body focused massage. The therapist did the opposite of this and worked on the shoulders and traps for 90 minutes—even after specifically asking for a lower body massage only multiple times. The whole experience was perplexing. My therapist was nice, but the massage was mediocre and not deep tissue even though we paid extra for this. When we checked out the front desk woman asked how it was. We were polite and told her (while whispering and being cognizant of the other clients in the waiting room) how bad it was. She apologized and said her system was down (whatever that meant because she still charged us just fine) and said the owner would call us the next day. Fast forward 4 days and still no call, I followed up. This is when the manager Genevieve finally called me and told me she’d need to speak with the owner-not sure why this hasn’t happened already. She got back to me the next day with a text saying she would refund a small amount. I responded telling her that made no sense and we should be refunded for the full massage. Genevieve never responded to me and the owner April never replied either. Clearly April doesn’t care about her clients, customer service, or their experiences. Don’t waste your time or money here.
Written July 25, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kehaulani P
2 contributions
May 2022
My husband and I agree that the couples massage we had at NVMW was among the best we have ever had, anywhere. We are both very tight in our neck and shoulders from desk-based computer work and the trigger-point therapy was a miracle! Both our therapists adjusted pressure to our comfort level. We will be back!
Written May 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valerie W
Atlanta, GA98 contributions
Oct 2023 • Friends
The facility was peaceful, had good energy and was clean. The massage room was very comfortable. I received the Harvest Bliss Massage Package, which is two hours in duration. The spa package was of good value for the Napa area. The masseuse was professional and provided a good spa service. The free gift at checkout was a nice, unexpected addition.
Written October 23, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kelly H
1 contribution
Jan 2022
This was one of the best massages I've ever had! My husband and I called just one day prior hoping to find an appointment and by some miracle, we got in. It was serene and peaceful; the therapists were both professional and did a wonderful job. I've had a lot of massages, and this ranks up near the top. Well done.
Written January 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1979Shana
2 contributions
Jul 2019 • Friends
Not so great experience. Great masseuse horrible payment/cancellation policy. You all charged my card prior to me checking out and choosing my own form of payment. 2 of the 4 people in my group could make their reservation because of the Louisiana hurricanes but there was no compromise made at all. Didn’t even offer to charge half of the unforeseen, uncontrollable cancellation fee or offer to come back to get the services that we were charged for canceling. I will never come here again nor will I recommend this spa.
Written July 15, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ABRA and Shana booked a party of 4 and were rude to us before walking in the door and your complaints will not sway my customers. We could tell before you came in that you were going to walk all over us. You were responsible for your parties charges. You booked 4 people. You can take it up with your friends who didn’t show up with you. Nikita is the manager, she does what I say. She was very nice to you. We charged you ahead of time because you told us you weren’t going to pay for your services you booked before you got your massage.
Our massages are great but don’t attempt to take advantage of a small business.
Written September 2, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Catherine Z
Santa Cruz, CA4 contributions
Sep 2022
My Husband called and reserved and appointment for a 90 minute massage. The receptionist took all of his information, his credit card information and confirmed the appointment.
He showed up early for his appointment, let the receptionist know he was there for his appointment and she told him he DID NOT have an appointment, even though she brought up his name and information that he gave her the previous day. She told him she could book him for the next day.
He said the waiting room was packed with people, so obviously they overbooked appointments & the gal was extremely RUDE.
We have a second home in Napa an have been repeat customers at Napa Valley Massage & Wellness, but after being treated like trash we will never step foot in this unprofessional salon.
He showed up early for his appointment, let the receptionist know he was there for his appointment and she told him he DID NOT have an appointment, even though she brought up his name and information that he gave her the previous day. She told him she could book him for the next day.
He said the waiting room was packed with people, so obviously they overbooked appointments & the gal was extremely RUDE.
We have a second home in Napa an have been repeat customers at Napa Valley Massage & Wellness, but after being treated like trash we will never step foot in this unprofessional salon.
Written October 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ColdC
California1 contribution
Jan 2015 • Couples
Beware! I made an appointment for a couples massage package 6 weeks in advance as part of a Napa valley vacation for my wife. When we arrived at our appointed time we were told that they couldn't find our reservation and that there was nothing they could do. They explained that, "this has been happening a lot, there's something wrong with our reservation system."
We have had good experiences with several of the other spas in Napa. If you take a gamble on this business, prepare for disappointment.
We have had good experiences with several of the other spas in Napa. If you take a gamble on this business, prepare for disappointment.
Written January 18, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We know that you feel angry about not receiving services at our location but you had the wrong location. We didnt have any wedding parties that day and you were not booked 6 weeks in advance and i talked to the staff and they never said that to you about ever having an issue with our reservation system. We send confirmation texts out the day before your treatments and did not send one to you. we understand your frustrations but you simply had the wrong location.
Written May 18, 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Foodgrly
Tampa, FL70 contributions
Oct 2012 • Friends
I thoroughly researched spas in the local area and after reading all the reviews, chose this spa. It was a great choice! April, the owner, took us in same day to accommodate our request. The place was clean with a nice ambiance just like the reviews I read. Her massage was amazing! My friend also got a great massage from Alfonso. We both had the $120 special for 100 min and it was well worth it. We both visit spas on a weekly basis so we know a great massage when we get one. We asked for a lunch place and a somewhere to get a haircut and both were spot on recommendations. Get a massage here and you will love it!
Written October 19, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michele A. E
Napa Valley, CA31 contributions
Nov 2019
I have had several great massages at Napa Valley Massage & Wellness Spa and love the relaxing atmosphere. My most recent massage was with Amanda and I'm already looking forward to booking another appointment with her soon!
Written November 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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