We picked this company last minute because it was $10 cheaper than Princess, but the same length.
Would have rather paid the extra money. I wouldn't go on this if it was only $5.
The boat was fine and we saw whales, but the people are very very very rude. First of all when I walked into the office to pay he seemed irritated, even though I had reservations. Then when I handed him a hundred dollar bill he rolled his eyes and groaned. I was paying for two people, so the total was $70. I'm sorry I didn't have exact change and you had to give me a whole $30. After paying he just kind of looked at me. So I decided to ask where we went next. He said that the guy outside would tell us. The guy outside told us, " turn right on this dock here (pointing),and then take the first left down the stairs." Seems simple enough. Until you see that the first stairs are locked and its hard to tell if that what he means or if he means the big stairs halfway down the dock. So there we waited for our boat. Once people started loading the boat I realized they all were getting out tickets. So I ran up the stairs, down the dock, down the other dock to the office, and when I asked if we were supposed to have tickets, the guy rudely said "Oh i didn't give them to you....sorry." As he proceeded to toss them at me. Then on the boat, the captain ALWAYS put the whales on the left side. Cool. If we were on the left side!!! We, along with half the people, chose the right side of the boat. The captain literally NEVER turned the boat so the whales were on the right side. And we saw a tail more than 6 times. But since I was on the right, and kind of short, I had to hold my camera above heads to see and take pictures.
I agree with reviewers that question how they are still in business. There are tons of other whale watching boats in Monterey. All of which would be better than this one.