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Tiki Mermaid Harbor Cruises

Marina del Rey, CA, USA
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Tiki Mermaid Harbor Cruises
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Yoda005 wrote a review Oct 2018
Los Angeles, California37 contributions40 helpful votes
We had booked the Tiki Mermaid for a recent Birthday Party celebration. The booking process was OK and relatively straight forward. However on the day of the cruise - the two sales executives Lesa and Tony that we had been dealing with were nowhere on the scene to help co-ordinate things. We were not allowed to board the boat at 5.30pm as contractually committed because a previous cruise had not been cleared up on time. When the boat was made available - they cited some rule about not allowing more than three people on board to decorate it! The captain who I think was called Lisa was rude and unprofessional throwing her weight around just because she could and stayed sullen all through out the cruise. She would not allow me as the host to board even as late as 5.45pm Then around 8pm the crew started forcing us to stop dancing and cut the cake...just bizarre! Some members of the crew were helpful - so not to paint all with the same brush! The boat itself is in need of an upgrade/remodel as it looks tired. The price though is better value than its competitors and reflects this old age of the boat. The plus is that this boat allows for guests to bring their own food if they like. Overall whilst we managed to enjoy ourselves - it was no thanks to the Tiki staff and we would not be recommending dealing with such an unreliable and unprofessional crew!
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Date of experience: October 2018
1 Helpful vote
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SterlingSilver wrote a review Aug 2018
Los Angeles, California14 contributions18 helpful votes
I just booked my corporate team for a cruise around the harbor. Lesa made booking the ride so easy and was lovely to work with and attentive to our needs. My team loved the experience and we all had a great time, drinking and eating on the boat. I highly recommend this for a corporate outing or team getaway. Thank you Lesa!
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Date of experience: August 2018
2 Helpful votes
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Samantha S wrote a review Nov 2017
Charlotte, North Carolina51 contributions12 helpful votes
Not a large boat, but perfect for around 40 people for a party boat experience. Didn't leave the marina though and no one was told that ahead of time. Fun night though!
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Date of experience: November 2017
1 Helpful vote
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Jo C wrote a review Aug 2017
1 contribution3 helpful votes
I researched over 20 possible charters for an office event, and found Tiki Mermaid to be the best BY FAR. Pros- excellent customer service: Missy was very thorough and responsive and flexible, the boat was decorated in a fun style, it didnt go fast enough to cause sea-sickness (doesnt leave the channel but surprisingly, didn't loop around it so the scenery didnt get boring), food was nice, drink service very attentive (bartender came to the upstairs deck to refill us so we didnt have to go downstairs to the bar), friendly yet professional captain and deckhand/bartender, GREAT value for the money. Cons- boat was a little on the older side in terms of wear & tear and the food wasn't gourmet- HOWEVER you get what you pay for, and this charter was VERY affordable compared to the others out there, totally acceptable for a company office party, and you cant put a price on good customer service. Would definitely use again.
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Date of experience: August 2017
2 Helpful votes
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_karen_devoy wrote a review Oct 2016
Hamilton, New Zealand1 contribution1 helpful vote
Our dinner cruise experience on the Tiki Too was the perfect way to wind down and relax during our company off-site event being held in LA which included attendees from NZ, Australia, UK and across the US. Great atmosphere and amazing food served by very helpful and friendly staff and stunning sun set topped it off. Would definitely recommend it.
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Date of experience: September 2016
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