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I am definitely on the older side of the clientele and went with my college age daughter. We thoroughly enjoyed Hugh Spa. We had been to Onsen together in Japan but never a Korean Spa in LA. I think the reviews are based primarily on those who come to just wander through the rooms and use the basic facilities - a recent Groupon made this an economical option. Much of the clientele is young but there were all ages. We opted to have treatments. This is not for the modest. The treatments are thorough and the tables are 3 in a room although they are well spaced and your face is covered. Moreover, they try to keep you separate and there was no one next to me. However one of the treatment beds is visible from the main bathing room. My therapist was Sharon and as someone who has been to spas around the globe - i found her impressive. She was very kind, professional, vigorous and I felt as if I was being lead through the experience by a well trained experienced guide. Very good! Food was limited and with one chef we opted out, as it took about 1/2 Hour. The staff were extremely nice and I liked that it was NOT coed. I would return - but only to do treatments - I found the rooms a bit limited. The steam room and the cool room were quite nice. As to the others - at my age climbing onto and off the floor in the pitch dark is less appealing. We went in the evening and it was uncrowded which made it especially nice. I would return.…
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Date of experience: March 2018
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When I first starting going here (many years ago) it became my go to fav Korean Spa. It's an all womens spa so you could freely walk around with a towel and/or naked in the different treatment rooms instead of wearing the shirt/short combo you have to wear at the unisex spas. Then someone complained so they said you have to wear a rob in all of the rooms. Seriously? Then they got bought out by someone new. Then the prices went up and it became one of the most expensive Korean Spas in the area. I wouldn't mind that as much if it was really worth it. It's not. This last time I went, the 'treatment room' for my body scrub and massage was crammed with 4 tables. I had to literally go almost against the wall to go past 3 tables, to try and avoid brushing against the naked women on their table getting their treatment, to get to my table which was the last one. Then to 'shower' I had to again almost cram against the wall and try not to get the woman doing my scrub wet while she changed out my table from scrub to massage. It was a cracker jack box and used to only have 2 tables in that room- now to 4. And for the first time, there was no cucumber facial at the end of the treatment. There has ALWAYS been a cucumber facial at the end of every body scrub and massage treatment I have ever had at any Korean Spa I have ever gone to. When I said something to the girl at the front desk when I was leaving she said they 'did away' with all of that. And then to put the cherry on top, I had an allergic reaction to whatever soap/oil that they used. I have been going to Korean Spa for YEARS and gotten more scrubs and massages than I can remember and I have never had that kind of reaction. My whole back was on fire. I went to one of the women who worked there and they were super sweet and did some kind of Korean remedy on my back to cool it down. They were amazing. It finally calmed down but I missed out on time with my friends (who were waiting for me in the spa rooms) and I missed out on a relaxing day I had hoped for. I had to leave after the episode. And through all of that, the manager never came to me. Never said anything to me. Never offered to give me anything to make up for it. Nothing. The woman at the front desk when I was leaving felt really bad but since she just worked there I'm guessing there wasn't' much she could do. There are so many great Korean Spas in LA that are really well priced and have great services. Avoid this one. The only up side of this one is that they have a v steam however they changed the name because some women were offended?!? I think it's called an herbal steam now.…
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Date of experience: January 2018
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