Payless Airport Shuttle
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About
We are not nor affiliated with Payless Car Rentals. Please do not leave a rating for them on here. Payless Transportation provides direct express shuttle service. We offer shuttles to and Los Angeles Airport (LAX), Long Beach Airport (LGB), John Wayne Airport (SNA), Disneyland and Anaheim hotels, Long Beach Carnival Cruise terminal, Los Angeles cruise harbor or San Pedro cruise ports, and more destination. We can offer child car seats and boosters. We specialize in direct and private service. Choose us to make your transportation service easy and stress free.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.0
43 reviews
Excellent
29
Very good
5
Average
1
Poor
1
Terrible
7

Boricua Essence
1 contribution
Feb 2022 • Friends
Arrived at Long Beach for my birthday week and we could not leave the airport because my sister's bag did not arrive with her flight. Kim and Kendra were amazing and understanding about our delay. Although we had to pay for our first shuttle that was at the airport on time to pick us up, they worked with us to make sure that we had the documentation we needed to be reimbursed by the Airlines. And they arranged for another shuttle to come and pick us up at a later time so we could wait at the airport for our luggage to arrive. The car that we were picked up in was clean and had enough legroom for me to sit comfortably in the back, being a tall person this is super important to me. Kim our driver was very pleasant. And mayI add for the same cost as an Uber or a Lyft you experience door to door car service, affordable and worth every penny! :)
I would totally recommend the shuttle service, Payless Airport Shuttle service if you if you are ever in Long Beach, CA! Five stars all the way!!!!
Written February 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Majesty53
Austin, TX3 contributions
Feb 2020
Booked a one way shuttle from Carnival Long beach Port to LAX,
communicated with us just before we debark until we got to their location. Arrive LAX in a timely manner. I would recommend Payless Shuttle, and use them again.
Written February 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Reed C
5 contributions
Nov 2021 • Family
Loved the personal attention from Payless.

I had booked with another company and the day of my flight, they cancelled due to "no driver availability". I was left to scramble to find a shuttle for me & my family.

When I called Payless, they said they would need to confirm before they book it. They called back in 5 minutes and confirmed it, and they were excellent.

Received a text/call when I landed in LAX. Received the same text message when my return ride was at my hotel.

I'll stick with using Payless!
Written November 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Marissa M
5 contributions
Apr 2022
We were quoted $135 for our trip. the van showed up and smelt terrible like urine. The woman drove so pourly we all got car sick. Upon drop off she charged us $190 after we paid cash tip (which she didnt deserve). when questioning the added charge they said it was $175. So nothing about the pricing adds up. Avoid to all extreme. For a CLEAN, accurate and professional service try anaheim town car service!!
Written April 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

timdean3
Rodeo, CA134 contributions
Feb 2020
I booked this transportation for a group of 10 from Long Beach to the Port and back. Great Service to port but on return to airport, driver got mixed up and started taking group to LAX instead of Long Beach. Got to airport a little later than the group would have liked but they made their flights. Other than this small glitch, everything was great. Would definately use them again but would verify they were going to correct place to avoid this confusion.
Written February 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jessica F
Denver, CO27 contributions
Apr 2016 • Family
The good -

Booking was relatively painless. We booked through email and then called to give them a credit card number to hold the reservation. They do not run the credit card on file. They charge your physical card at pick-up. They offer a clean shuttle and clean car seats with no visible damage for your kids. They arrived within 10 minutes for each of our trips that we used them. That is okay. I would prefer not to wait for the shuttle, but 10 minutes isn't bad.

The bad -

Both return trips we booked a particular pick up time. On both trips the driver called asking to come early. The first trip we flat out said no and he acquiesced and picked us up at the agreed upon time. The second trip he tried to make it sound like traffic would cause us to be late. Since we are not from the area we chose not to argue. He tried to pick us up over four hours before our flight and we were a short 11 minute drive away from the airport. Thankfully, we were able to delay him another 30 minutes, but we still ended up at the airport three and a half hours before our flight. Traffic was clearly an issue in the other direction of travel on the highway. This is obviously something they do on a regular basis and I don't appreciate spending the end of my trip arguing with the shuttle company over pick up time so they can fit something else into their schedule.

Needless to say, I will be shopping for another shuttle company.
Written September 19, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Jessica. Thank you for your feedback. Our drivers do arrive early for their pickup's and alert passengers when they do just in case they are ready to leave early. However our driver waited patiently for your pickup time. Just checking our confirmation of your last reservation with us, you did schedule a pickup time 3 hours before your scheduled flight. We understand you may have set that much time because of having many kids that require 4 child car seats (that we were able to supplied), you needed the extra time cushion. We do appreciate your business both times and hope we can earn your business back.
Written January 12, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

russell85
Orillia, Canada447 contributions
Jan 2015 • Couples
We recently used Payless to transfer from LAX to the San Pedro pier to catch a cruise. They were prompt and efficient and the van was very clean. The driver was very curtious.
They pick you up just outside the terminal doors.
They charge $75.00 one way which is less expensive than a cab.
We would definately use them again
Written February 16, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Matt S
1 contribution
Sep 2018 • Family
I believe the name of this place is Pay for no service, pay for nothing? Crappy customer service, was charged $76 for nothing. I did receive short response saying no exceptions with cancellation. Do not use this service if you are not 100% going to use it. Things change, this company doesn't get it...
Written October 2, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

F7626NMmail
Taupo, New Zealand11 contributions
Dec 2019 • Friends
I booked two separate bookings. The first one they didn’t turn up because I didn’t confirm when I tried to ring all I got was an answer phone so I had to pay for an Uber. The second book was to take up to a theme park that was closed due to bad weather but I still got charged. Everytime I sent the company an email I got a smart answer back quoting their terms and conditions. They have no common sense. Don’t use this company they are hard to get hold of if anything goes wrong or you want to change anything.
Written December 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Lisa G
Taupo, New Zealand36 contributions
Sep 2019 • Family
Amazing communication 100% loved that part. Safe driver and friendly. Had booster seat for my 5 year old son. Will definatly use them again and would recommend their amazing fast friendly service and a great price!
Written September 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Payless Airport Shuttle (Long Beach) - All You Need to Know BEFORE You Go

Frequently Asked Questions about Payless Airport Shuttle