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Review Highlights
Excellent service for families

My 5 year-old son and I were picked up right on the dot and dropped in less than an hour to LAX. A... read more

Reviewed July 30, 2018
Amman, Jordan
via mobile
Excellent Service

Our flight was delayed and Kim waited for us. Van was clean. Car seats were installed. Everything... read more

Reviewed June 23, 2018
via mobile
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Traveler Overview
  • Excellent71%
  • Very good10%
  • Average3%
  • Poor3%
  • Terrible13%
Travelers talk about
“booster seat”(3 reviews)
“these guys”(2 reviews)
We are not nor affiliated with Payless Car Rentals. Please do not leave a rating for them on here. Payless Transportation provides direct express shuttle service. We offer shuttles to and Los Angeles Airport (LAX), Long Beach Airport (LGB), John...more
4429 E Village Rd, Long Beach, CA 90808-1538
+1 562-726-2210
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Reviews (29)
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1 - 10 of 28 reviews
Reviewed October 2, 2018

I believe the name of this place is Pay for no service, pay for nothing? Crappy customer service, was charged $76 for nothing. I did receive short response saying no exceptions with cancellation. Do not use this service if you are not 100% going to...More

Date of experience: September 2018
Thank Matt S
Reviewed July 30, 2018 via mobile

My 5 year-old son and I were picked up right on the dot and dropped in less than an hour to LAX. A booster seat was provided as per my request. When I had tried to book other shuttle, no car seat was provided and...More

Date of experience: July 2018
Thank grungeful
Reviewed June 23, 2018 via mobile

Our flight was delayed and Kim waited for us. Van was clean. Car seats were installed. Everything went smoothly from online booking to drop off at hotel.

Date of experience: June 2018
Thank Lkb20
Reviewed April 20, 2018

We're about once a year Disneyland folks and have been traveling with our now 4 year old since infancy. While he's in a booster seat, it's still a lot less hassle to find a shuttle service that provides them as part of the experience and...More

Date of experience: April 2018
Thank Hollydan C
Reviewed February 18, 2018

I have never used these people before but I will be using them again. A very on time van picked us up and dropped us off. Three days later they showed up texted me the color and number on van before I got off plane...More

Date of experience: February 2018
Thank jimandlynn2018
Reviewed February 1, 2018

I made reservations for shuttle service for six from the Long Beach Cruise Terminal to our hotel near LAX. We weren't certain what time we would be able to leave the ship, so the lady I talked with suggested we put down 11:00 in the...More

Date of experience: January 2018
2  Thank MSRuby-7
Reviewed December 29, 2017 via mobile

We were trying to get a shuttle to the airport from our Hilton hotel and we found Payless Airport Shuttle. Our driver Kim was informative and prompt. We were going to the airport the day after Christmas and traffic was a nightmare but she knew...More

Date of experience: December 2017
1  Thank ruthie123
Reviewed October 25, 2017

We were traveling from Colorado to Los Angeles and needed a shuttle from the airport to Catalina Express. Payless Aiprt Shuttle exceeded our expectations! Upon arrival, we waited less than 5 minutes for Chris to pick us up. We had a pleasant ride visiting with...More

Date of experience: October 2017
Thank kylittrell
Reviewed August 30, 2017 via mobile

Punctial, friendly shuttle service. Perfect on time, always answering e-mails and calls prompt, flexibel in changing pick up times, good VAN and easy driving. We are a family of 6 and used Payless from Airport Dollar Carrental to Long Beach Cruise port and back to...More

Date of experience: August 2017
2  Thank Joost B
Reviewed April 4, 2017 via mobile

Kim and Dan picked us up in two nice vans at the cruise port with 3 car seats and delivered us to Disneyland. Kim & Dan were very nice and most importantly keep us on the road. Brought us back to the cruise on time....More

Date of experience: April 2017
Thank Ycmistro12
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Questions & Answers
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June 30, 2015|
Response from PaylessShuttle562 | Property representative |
Sorry we are not a car rental agency. We are getting mixed up with Payless Rental car. Our business name is Payless Airport Shuttle which provides transportation to and from airports, hotels, homes, etc. Again, we do not... More