Kiroro Snow World
Kiroro Snow World
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Most Recent: Reviews ordered by most recent publish date in descending order.
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352 reviews
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LP
Bangkok, Thailand69 contributions
Dec 2022 • Family
We came to Kiroro resort today (Dec 27, 22) by bus from Otaru station and we’re looking forward to another fun activities ex. Snow Banana Boat, Snow raft, Snow bubble ball and outdoor swimming pool at the resort. But all activites are close and we cannot found any notice on Kiroro website. We need to just wait for the return bus which we already booked. So if you are not come for Skiing, please do not come!!!
Kiroro should share more information to guests so they can know that there’re no any other activites to do if you do not play ski.
Kiroro should share more information to guests so they can know that there’re no any other activites to do if you do not play ski.
Written December 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Keith K
1 contribution
Jul 2024 • Solo
My reason for visiting Club Med Kiroro Grand, was for the Hiking & MTB (Xcountry cycling). Up my arrival I found out that MTB offered was more low key.
After a discussion with the Sport activities co-ordinator, a more challenging ride was devised.
The resorts CEO, has put together a fantastic group of GO,s who made this visit one to remember.
The vast choice of summer activities offered is gr8. Along with the high quality of cuisine and superior accommodation made this visit to a Club Med one of my best, hiking & cycling adventures
Keith K. Australia
After a discussion with the Sport activities co-ordinator, a more challenging ride was devised.
The resorts CEO, has put together a fantastic group of GO,s who made this visit one to remember.
The vast choice of summer activities offered is gr8. Along with the high quality of cuisine and superior accommodation made this visit to a Club Med one of my best, hiking & cycling adventures
Keith K. Australia
Written July 13, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dale Smith
2 contributions
Feb 2023
Stayed at Kororo Peak resort, best ski holiday I have had. Staff led by Merlin are excellent and are always there to assist you in any way. Ski instructors Mere, Naz, Kei, Alex, Meltos, Rory and Rachel excellent and were clear and concise in their explainations and techniques. Food and bar staff were always on hand and the quality was 5 star.
Written February 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ez123
Singapore, Singapore375 contributions
Mar 2013 • Family
My family (2A+2C) stayed 4 nights in the mountain hotel, on a packaged deal which includes daily lift pass and breakfast. The room we got is a deluxe room, with 2 single beds and 2 sofas (convertible to single beds), so fairly comfortable for the 4 of us, though not much room to move around with the 4 beds. Bathroom and toilet separated, so spacious enough. There is a public bath (not onsen) at the hotel for guests' use for free. Breakfast is buffet with adequate spread.
They provide a ski locker at the basement of the hotel, though it is a walk (100m?) to to the mountain centre carrying the equipment. I signed my 2 young kids up at the Annie Kids Ski Academy for 3 full days, including lunch. The lessons are mostly in English, though a couple of the Japanese instructors may speak simple English. The kids got different instructors each day. They seem to enjoy the ski school, is happy and never complain. I guess it helped that they can already ski on simple green slopes, so they did not have any problem following the ski school. Note that the kids do not need to get a lift pass while having lessons at the ski school (they wear the school vest and that gives them free lift access). Preschoolers do not need to buy lift pass too. The kids can rent the helmets for free while attending the ski lessons.
My husband and I attended the adult group ski lessons, also conducted 90% in Japanese, but we got the drills via body language and simple English, so was okay (helps we know basic skiing too). The price is cheap, 4k yen per day for adult and less than 6k yen per day per kid including lunch. But be prepared for Japanese instructions!
There is only 1 restaurant at mountain hotel and a small convenience store. But the shuttle bus runs regularly down to the Piano hotel which we went 2 nights for dinner. The dinner buffet at Mountain hotel is cheaper compared to Piano hotel and not bad.
Skiing condition: it snowed either lightly or rained a little while we were there. Certain slopes (usually further down) can be icy/slushy but okay. I find generally the green slopes are wider and friendlier (compared to Niseko Hirafu where we skiied last year), so good for beginners. The chairlifts are mostly hooded, so provide a comfy transport up the hills against the cold and elements. Kiroro seems alot more popular with the locals, and we do not see many tourists (especially compared to Niseko). Although we do not speak English, we can always find a person who does so have no problem moving around and getting our things done. Generally the people are friendly here.
They provide a ski locker at the basement of the hotel, though it is a walk (100m?) to to the mountain centre carrying the equipment. I signed my 2 young kids up at the Annie Kids Ski Academy for 3 full days, including lunch. The lessons are mostly in English, though a couple of the Japanese instructors may speak simple English. The kids got different instructors each day. They seem to enjoy the ski school, is happy and never complain. I guess it helped that they can already ski on simple green slopes, so they did not have any problem following the ski school. Note that the kids do not need to get a lift pass while having lessons at the ski school (they wear the school vest and that gives them free lift access). Preschoolers do not need to buy lift pass too. The kids can rent the helmets for free while attending the ski lessons.
My husband and I attended the adult group ski lessons, also conducted 90% in Japanese, but we got the drills via body language and simple English, so was okay (helps we know basic skiing too). The price is cheap, 4k yen per day for adult and less than 6k yen per day per kid including lunch. But be prepared for Japanese instructions!
There is only 1 restaurant at mountain hotel and a small convenience store. But the shuttle bus runs regularly down to the Piano hotel which we went 2 nights for dinner. The dinner buffet at Mountain hotel is cheaper compared to Piano hotel and not bad.
Skiing condition: it snowed either lightly or rained a little while we were there. Certain slopes (usually further down) can be icy/slushy but okay. I find generally the green slopes are wider and friendlier (compared to Niseko Hirafu where we skiied last year), so good for beginners. The chairlifts are mostly hooded, so provide a comfy transport up the hills against the cold and elements. Kiroro seems alot more popular with the locals, and we do not see many tourists (especially compared to Niseko). Although we do not speak English, we can always find a person who does so have no problem moving around and getting our things done. Generally the people are friendly here.
Written March 27, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3lowies
Singapore, Singapore71 contributions
Dec 2013 • Family
Having stayed in Rusutsu Resort (in a duplex room at the Tower block) earlier this year, we were not particularly impressed by the rooms (size, layout and in-room amenities) we had at Kiroro (Piano Hotel).
Nonetheless, this was duly compensated by the great ski lessons at the Annie Ski School for kids. The instructors (though mostly non-English speaking) were patient with my kids (aged 5, 9 & 11) and tried their best to ensure that my kids felt comfortable with the classes. The lessons cost 7000yen (6000 for a full-day lesson & 1000 for lunch).
Adults are then free to go skiing, without having to worry about their kids. However, if you are not big on skiing, there is really little you can do, except for snowing trekking in the nearby forest, or take a Snow-cat up the the mountain. My husband and I did that and enjoyed ourselves. Our guide was a New Zealander (it was a blessing to be able to find an English-speaking staff; a good half of the staff at the Reception counter for check-ins don't even speak English). Throughout the trek, our guide gave a thorough explanation of the ecology of the Hokkaido forests and pitfalls to avoid in a snowy place, which we felt was an enriching experience.
As for the food, there are a few restaurants to choose from. We liked the grilled restaurant, 'Yanshu', as we enjoyed the savoury meats and seafood over the toasty grill. The prices for set meals start from 3500 yen, which we feel is reasonable, considering the fact that the ingredients are of good quality (and of course, there is no other choice, unlike you fancy eating cup noodles every meal). Like what another reviewer has mentioned, one should make reservations at the restaurants. You can ask the Reception staff (if they speak English) to make a reservation upon checking in, but be prepared to wait till 8-830 pm to really get a table. The peak-hours at the restaurants are 630-8, since the skies darken by 430 pm.
Lunch options (at Piano Hotel) are significantly fewer, as some of the restaurants open only for dinner (So, leaving the kids at the ski school with lunch option made it easier for us, while we just settled for whatever stock of noodles and snacks we had).
One big saver for our expenditure at Kiroro was the Kiroro Value coupons which we bought at the Lawson's convenience store at the airport. Do check out Kiroro's website before you arrive to check out for deals. One pays 10,000 yen for the value of 13,000 yen, which translates to a good 30% discount. The coupons (called the KIroro Value 10) can be used for anything (including ski lessons, rental, meals and even shopping) in the resort, except for the payment of the accommodation. Do buy more as it is really a good deal. We only bought 3 sets at the airport and used them up within a day, and ended up travelling to Otaru city (bus fare is 900 yen per adult per way) to find a convenience store to buy more.
Well, all in all, the entire experience at Kiroro was good and memorable. It was much sweetened by the good discount that the vouchers brought. :)
Nonetheless, this was duly compensated by the great ski lessons at the Annie Ski School for kids. The instructors (though mostly non-English speaking) were patient with my kids (aged 5, 9 & 11) and tried their best to ensure that my kids felt comfortable with the classes. The lessons cost 7000yen (6000 for a full-day lesson & 1000 for lunch).
Adults are then free to go skiing, without having to worry about their kids. However, if you are not big on skiing, there is really little you can do, except for snowing trekking in the nearby forest, or take a Snow-cat up the the mountain. My husband and I did that and enjoyed ourselves. Our guide was a New Zealander (it was a blessing to be able to find an English-speaking staff; a good half of the staff at the Reception counter for check-ins don't even speak English). Throughout the trek, our guide gave a thorough explanation of the ecology of the Hokkaido forests and pitfalls to avoid in a snowy place, which we felt was an enriching experience.
As for the food, there are a few restaurants to choose from. We liked the grilled restaurant, 'Yanshu', as we enjoyed the savoury meats and seafood over the toasty grill. The prices for set meals start from 3500 yen, which we feel is reasonable, considering the fact that the ingredients are of good quality (and of course, there is no other choice, unlike you fancy eating cup noodles every meal). Like what another reviewer has mentioned, one should make reservations at the restaurants. You can ask the Reception staff (if they speak English) to make a reservation upon checking in, but be prepared to wait till 8-830 pm to really get a table. The peak-hours at the restaurants are 630-8, since the skies darken by 430 pm.
Lunch options (at Piano Hotel) are significantly fewer, as some of the restaurants open only for dinner (So, leaving the kids at the ski school with lunch option made it easier for us, while we just settled for whatever stock of noodles and snacks we had).
One big saver for our expenditure at Kiroro was the Kiroro Value coupons which we bought at the Lawson's convenience store at the airport. Do check out Kiroro's website before you arrive to check out for deals. One pays 10,000 yen for the value of 13,000 yen, which translates to a good 30% discount. The coupons (called the KIroro Value 10) can be used for anything (including ski lessons, rental, meals and even shopping) in the resort, except for the payment of the accommodation. Do buy more as it is really a good deal. We only bought 3 sets at the airport and used them up within a day, and ended up travelling to Otaru city (bus fare is 900 yen per adult per way) to find a convenience store to buy more.
Well, all in all, the entire experience at Kiroro was good and memorable. It was much sweetened by the good discount that the vouchers brought. :)
Written February 10, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ramen King
Seoul, South Korea189 contributions
Jan 2019 • Friends
I've snowboarded at quite a few places in Hokkaido and I think this place is the best for powder. You can do snowmobile backcountry and find untouched powder, but not everyone can afford that. Kiroro has to be the best powder resort in Hokkaido. The resort is very clean and modern and the food prices are cheaper than most popular resorts in Hokkaido. It's not that crowded either. If you like off-piste than Kiroro has great selections for that. I had tons of fun in the off-piste near Nagamine Course 2-B and Asari Course 2-1 and 2-B. There's also easy snow features (park courses) scattered around the resort too. The main thing about Kiroro that I liked was variety. There are courses for everyone. This place was way better than Niseko in all sorts of ways. English speakers everywhere and super friendly and helpful staff. I highly recommend Kiroro.
Written January 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your kind review. We are looking to improve even more in the next season, so please come back any time. Unlike some resorts, our snow is all natural. We don't artificially make any so what you see if what you get. Please enjoy our snow activities next time too if you can. More fun in the snow!
Written February 7, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Liam M
Puerto Rico9 contributions
Dec 2012 • Solo
I am now more than halfway in to my first season in Hokkaido, Japan and what more can I really say but this, Kiroro is powder heaven! It is without a doubt the Mecca of ski resorts for any true Powderhound. I have been skiing for 24 seasons and have ski bummed/ worked at most major resorts in North America and have never seen snow as beautiful, light, or more enjoyable to ride that this. At Kiroro the crowds are small and the snow comes down in heaps, there hasn't been more than a day its gone without snowing and it averages over a meter a week at least. The days I get first chair I am able to enjoy fresh lines from the mourning right until the gondy closes, and on many days my lines from the mourning laps are replenished by the time I am done with my lunch. If you do decide to sleep in that is not a problem either, there is always some where on the mountain that has untouched, virgin powder that I can only compare to skiing though liquid velvet. By the time the day come to a close your face might be a little sore from smiling all day! How this place has such small crowds baffles me. The lift infrastructure is top of the line and allows you to access slackcountry/ sidecountry lines with very minimal treking which if your like me is a big plus. My only critique is that sometimes the visibility in poor due to the amount of snow puking down from the heavens, and I wish they would get cat skiing to open up some of there amazing backcountry ridges and peeks. Never the less Kiroro is not only the best ski resort in all of Japan but one of the best in the world! If you have been here you know what I'm talking about if you haven't start planning your trip, endless power awaits you at Kiroro Mountain Resort!
Cheers,
Liam Moriarty
Cheers,
Liam Moriarty
Written February 21, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chai L
3 contributions
Dec 2015 • Family
I stayed at the Sheraton Kiroro hotel which to my surprise, was the worst hotel I have ever stayed in in Japan for the past 8 years I have been to Japan. While the hotel was located close to the slopes, this strategic advantage was more than completely negated by the terrible terrible service standards. There seems to be a strong anti-foreigner sentiment which makes all the service staff at Sheraton particularly unwilling to serve non-japanese guests. The hotel rooms were not made up properly most days and some days only after we request that our rooms be made up after we waited till past 5pm. (which meant guests had to wait in the lobby for the cleaning crew in our ski clothes). food is way below the usual Japanese standards but definitely pricier than other resorts including most restaurants in Niseko. Never before have I experienced less hospitality than at this resort where true staff seems intent on doing the absolute minimum unless asked. Don't bother complaining either because their apologies not only tinge of insincerity but no further action would be taken to remedy the situation. All in all I have never been disappointed in Japanese hospitality than the stay in Kiroro, so much so that I had to ask a scowling front desk staff if he was indeed Japanese. I am not sure if this is the practice of Sheraton hotels in general but making money seems to be the most important goal for the company, to the extent of sacrificing human touches and genuine hospitality.
Written December 27, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wmk45
Danki, Russia61 contributions
Dec 2011
Went for a skiing resort in Dec 2011.
Is the best ski holidays I ever had!
There are 2 hotels by the resort. Mountain Hotel and Piano Hotel.
Mountain is at the top of the ski resort, whereas Piano Hotel is at the based of the resort.
However, a shuttle bus is provided every 10 mins to take you up to the ski resort which is just 3 mins ride away.
This resort has really good snow for all levels of skiing and snow boarding. The snow was so powdery and it was so wonderful to ski on it.
They have excellent ski academy for kids. My 2 kids, 5 and 7 just took lessons on the first day and they were able to ski down on thier own on the second. Really remarkable!!
The Piano Hotel has a on site onsen which is free for hotel guests. I was enjoying the heated pool outside which snowing. The feeling was really exhilarating!!
I would certainly recomment this resort, Kiroro Resort to anyone who wants a fantastic ski holidays!
Is the best ski holidays I ever had!
There are 2 hotels by the resort. Mountain Hotel and Piano Hotel.
Mountain is at the top of the ski resort, whereas Piano Hotel is at the based of the resort.
However, a shuttle bus is provided every 10 mins to take you up to the ski resort which is just 3 mins ride away.
This resort has really good snow for all levels of skiing and snow boarding. The snow was so powdery and it was so wonderful to ski on it.
They have excellent ski academy for kids. My 2 kids, 5 and 7 just took lessons on the first day and they were able to ski down on thier own on the second. Really remarkable!!
The Piano Hotel has a on site onsen which is free for hotel guests. I was enjoying the heated pool outside which snowing. The feeling was really exhilarating!!
I would certainly recomment this resort, Kiroro Resort to anyone who wants a fantastic ski holidays!
Written January 31, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
karoly5
Australia46 contributions
Feb 2015 • Couples
I stayed at the resort for two nights in February. Very comfortable room, reasonable size by Japanese standards, and the fitout had a very mid-80s vibe. Twin beds, window that you can open and air-conditioning that you can turn off so you don't have to remain at 25C as per most Japanese ski resorts. An outdoor hotel 'village' that took a little bit of navigating to walk around, an onsen that was indoor/outdoor and very good, fair range of restaurants and an empty bar with great martinis.
Oh and the skiing? It has the reputation for getting a lot of snow, it is near the coast so gets plenty of niseko-type pow, but better because it has more altitude than the aussie heaven down the valley.
The resort has plenty of slack- and back-country, plenty of trees and not too many skiing them. For off-piste Yoichi dake, along the ridge, has plenty of good lines but DO NOT go there without avi gear, beacons etc, and seriously consider a guide. This area has had its fare share of gaijin going missing over the years so take it cautiously if you are going to venture any sort of distance from the resort.
Oh and the skiing? It has the reputation for getting a lot of snow, it is near the coast so gets plenty of niseko-type pow, but better because it has more altitude than the aussie heaven down the valley.
The resort has plenty of slack- and back-country, plenty of trees and not too many skiing them. For off-piste Yoichi dake, along the ridge, has plenty of good lines but DO NOT go there without avi gear, beacons etc, and seriously consider a guide. This area has had its fare share of gaijin going missing over the years so take it cautiously if you are going to venture any sort of distance from the resort.
Written March 10, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
adelinechua31
Singapore, Singapore
I am planning for a trip with my 8 and 7 years old children in early Dec. Can we sign up for the ski lesson when we reach or we need to sign up in advance?
We will be travelling from Sapporo by public transport. How should we get to Kiroro from Sapporo?
Written October 12, 2019
Hello, aplogies for a late response. Please book a Ski lesson online by 7 days in advance. last minutes request may be accepted. Please contact Annie Kids Academy. As for the transportation, there are paid shuttle bus from Sappro to Kiroro or Free shuttle bus from Otaru Chikko to Kiroro. Both need advanced reservation. Please book online on Kiroro's website. Thank you.
Written December 9, 2019
Hi there
Need your advice ... I am in a dilemma because I do not know where should I go this coming December 2019 ( abt 5-6dec) . Kiroro or Niseko ?? I plan to bring my 2 sons age 7,10 to enjoy some snow activities as they love snow. But I understand that the snowfall is unpredictable. So which is a wiser choice ? I am planning just a 1 night stay.
Thank you for any advice in advance.
Written August 28, 2019
Hello, Kiroro Snow activities are open on 14 Dec 2019. Before that, you will be able to hire a sled to play on the snow. Kiroro is family friendly resort with everything you need is within the complex and easy to access from Sapporo or Otaru.If you have a full-day, we also reccommomed for your children to take 1 day ski or snowboard classas well. Very popular program. Thank you.
Written October 3, 2019
Hello. We are planning to take 2 or 4hour lesson for experience this coming Dec. For planning purposes, we already have ski pants and ski jackets then we will rent equipment. Are there any other fees we need to consider to do the lesson? Thank you in advance?
Written April 20, 2019
Thank you so much for considering Kiroro Resort for your winter vacation. Please accept our apologies for the delayed response. for the international ski lessons, all lessons are private. All lesson prices include tax and accident insurance.
Rental equipment and lift passes are not included in lesson prices.To request a specific instructor costs ¥1,500.
We highly recommend you to make a reservation online as soon as possible due to the limited number of places.
Thank you
Written August 16, 2019
Hi! We are going to Kiroro in first week of Feb 2019. I would like to know if it is ok to book our ski lessons for Adult and Kids after arriving there? Not sure if we will go for full day or half day since it is our first time...
Written January 28, 2019
Hello, we recommend to book in advance as space are limited especially for kids. Thank you.
Written February 6, 2019
Is there enough to do for little kids (3 yo) at Kiroro? And are there enough indoor things to do on bad weather days?
Debating between Kiroro and Rusutsu...
Thanks!
Written January 2, 2018
Think Rusutsu has more resort facilities, but kiroro has good powder. For kiroro sheraton is ski in ski out but for a 3 year old probably the Tribute kiroro has more facilities.
Written January 3, 2018
I want to go to Kiroro Snow World in 3/04/18 next year. May I know how to get there? Will going there from Sapporo be more convenient than from Otaru?
Written November 4, 2017
alexcklee2017
Shanghai, China
I booked my trip to Kiroro on 3rd -5th April. It seems only limited lift operational and none going up to Asahi peak. Does that mean we can only enjoy the Nagamine peak ? or do we allow to ski from Nagamine peak to join Asahi run in the middle ?
Written March 3, 2017
You can access to Yoichi peak which is the lower part of Asari Peak run. Bu I would change the dates and go when all lifts are operational.
Written March 6, 2017
I'm planning a ski trip to Kiroro Resort during Xmas holiday. Other than the skiing, I mostly look forward to having some good Japanese food during the stay. The reviews of the restaurants in the resort seem just fine.
Is there any good restaurants (seafood, Barbecue, ramen, hot pot, etc) nearby (10-20min taxi ride)?
Also, do you recommend any hot spring/onsen near the resort?
Written October 26, 2016
The 2 resorts on the mountain both have good restaurants and onsens. We ran out of time on this trip but next time I will go to the main part of Otaru for some meals as the reports were excellent and a better experience than the resort restaurants. It is not too expensive to get a taxi to Otaru but make sure you have organised a return trip with the driver.
Written October 27, 2016
Planning a trip to KIRORO in 2017, early April.
Is the snow still good then?
Written August 15, 2016
It would be late season, so it would completely depend on your timing and how the snow pack is. Could be good, could be bad. Your chances of lots of fresh powder are much lower, but I expect they would still be skiing around that time.
Written August 15, 2016
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