Kiroro Snow World
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

4.0
345 reviews
Excellent
139
Very good
149
Average
43
Poor
9
Terrible
5

Susan W
Singapore, Singapore6 contributions
Jan 2020 • Family
Good activities to choose from, but expensive and it really adds up day after day. A multi-day pass for the sledding and tubing would be nice, or some kind of package deal geared toward families with kids who aren’t interested in skiing. The equivalent of $60US to go sledding and tubing for one day is kind of crazy.
Written January 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Susan W, Thank you for visiting Kiroro Snow World and for leaving this review. We aim to be a great family-friendly destination with fun things to do for people of all ages, both on and off the snow. So we really welcome your feedback and suggestion here, it has been shared with our activities team. We hope to welcome you back to Kiroro some time in the future. Kind regards, The Kiroro Resort Team
Written February 4, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

rhondaw859
Whistler, Canada168 contributions
Feb 2020 • Friends
Not a lot of vertical to the mountain, but when the snow falls in abundance it is worth skiing. If the snow base is typical, then the side country is a lot of fun, but the river would need to be covered to make travel safer. Beacon required for side country, probe and shovel should be also be carried. They should consider cutting some of the underbrush to some runs and make for better tree skiing and open slopes.
Written February 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear rhondaw859, Thank you for visiting Kiroro Snow World and for taking the time to leave this review. We will pass your comments on to our mountain operations team. We agree, the skiing is best when there is fresh snow. Thankfully this season, we have already had over 10 metres of fresh snowfall by the end of January. Let's hope for more of the same next year when international travellers can return! We hope you can make it back for another winter holiday soon. Best regards, The Kiroro Resort Team
Written February 4, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

joytraveller
Seoul, South Korea13 contributions
Feb 2020 • Family
We've stayed for a week at Kiroro and enjoyed fantastic powder snows.
There is a gondola from Tribute hotel to ski piste so you can access easily.
The variety of slopes is family oriented with several green and red ones. The grooming is good, the trail width very wide.
Overall highly recommended.
Written February 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi msdianeoh, Thank you for visiting Kiroro and thank you for taking the time to leave this review. We pride ourselves on being a great family-friendly resort for people of all ages, so we are glad to read that you found the variety of slopes to be perfect for your family! We hope to welcome you back for your next winter holiday some time soon. Best regards, The Kiroro Resort Team
Written February 4, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ez123
Singapore, Singapore358 contributions
Mar 2013 • Family
My family (2A+2C) stayed 4 nights in the mountain hotel, on a packaged deal which includes daily lift pass and breakfast. The room we got is a deluxe room, with 2 single beds and 2 sofas (convertible to single beds), so fairly comfortable for the 4 of us, though not much room to move around with the 4 beds. Bathroom and toilet separated, so spacious enough. There is a public bath (not onsen) at the hotel for guests' use for free. Breakfast is buffet with adequate spread.
They provide a ski locker at the basement of the hotel, though it is a walk (100m?) to to the mountain centre carrying the equipment. I signed my 2 young kids up at the Annie Kids Ski Academy for 3 full days, including lunch. The lessons are mostly in English, though a couple of the Japanese instructors may speak simple English. The kids got different instructors each day. They seem to enjoy the ski school, is happy and never complain. I guess it helped that they can already ski on simple green slopes, so they did not have any problem following the ski school. Note that the kids do not need to get a lift pass while having lessons at the ski school (they wear the school vest and that gives them free lift access). Preschoolers do not need to buy lift pass too. The kids can rent the helmets for free while attending the ski lessons.
My husband and I attended the adult group ski lessons, also conducted 90% in Japanese, but we got the drills via body language and simple English, so was okay (helps we know basic skiing too). The price is cheap, 4k yen per day for adult and less than 6k yen per day per kid including lunch. But be prepared for Japanese instructions!
There is only 1 restaurant at mountain hotel and a small convenience store. But the shuttle bus runs regularly down to the Piano hotel which we went 2 nights for dinner. The dinner buffet at Mountain hotel is cheaper compared to Piano hotel and not bad.
Skiing condition: it snowed either lightly or rained a little while we were there. Certain slopes (usually further down) can be icy/slushy but okay. I find generally the green slopes are wider and friendlier (compared to Niseko Hirafu where we skiied last year), so good for beginners. The chairlifts are mostly hooded, so provide a comfy transport up the hills against the cold and elements. Kiroro seems alot more popular with the locals, and we do not see many tourists (especially compared to Niseko). Although we do not speak English, we can always find a person who does so have no problem moving around and getting our things done. Generally the people are friendly here.
Written March 27, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

3lowies
Singapore, Singapore71 contributions
Dec 2013 • Family
Having stayed in Rusutsu Resort (in a duplex room at the Tower block) earlier this year, we were not particularly impressed by the rooms (size, layout and in-room amenities) we had at Kiroro (Piano Hotel).

Nonetheless, this was duly compensated by the great ski lessons at the Annie Ski School for kids. The instructors (though mostly non-English speaking) were patient with my kids (aged 5, 9 & 11) and tried their best to ensure that my kids felt comfortable with the classes. The lessons cost 7000yen (6000 for a full-day lesson & 1000 for lunch).

Adults are then free to go skiing, without having to worry about their kids. However, if you are not big on skiing, there is really little you can do, except for snowing trekking in the nearby forest, or take a Snow-cat up the the mountain. My husband and I did that and enjoyed ourselves. Our guide was a New Zealander (it was a blessing to be able to find an English-speaking staff; a good half of the staff at the Reception counter for check-ins don't even speak English). Throughout the trek, our guide gave a thorough explanation of the ecology of the Hokkaido forests and pitfalls to avoid in a snowy place, which we felt was an enriching experience.

As for the food, there are a few restaurants to choose from. We liked the grilled restaurant, 'Yanshu', as we enjoyed the savoury meats and seafood over the toasty grill. The prices for set meals start from 3500 yen, which we feel is reasonable, considering the fact that the ingredients are of good quality (and of course, there is no other choice, unlike you fancy eating cup noodles every meal). Like what another reviewer has mentioned, one should make reservations at the restaurants. You can ask the Reception staff (if they speak English) to make a reservation upon checking in, but be prepared to wait till 8-830 pm to really get a table. The peak-hours at the restaurants are 630-8, since the skies darken by 430 pm.

Lunch options (at Piano Hotel) are significantly fewer, as some of the restaurants open only for dinner (So, leaving the kids at the ski school with lunch option made it easier for us, while we just settled for whatever stock of noodles and snacks we had).

One big saver for our expenditure at Kiroro was the Kiroro Value coupons which we bought at the Lawson's convenience store at the airport. Do check out Kiroro's website before you arrive to check out for deals. One pays 10,000 yen for the value of 13,000 yen, which translates to a good 30% discount. The coupons (called the KIroro Value 10) can be used for anything (including ski lessons, rental, meals and even shopping) in the resort, except for the payment of the accommodation. Do buy more as it is really a good deal. We only bought 3 sets at the airport and used them up within a day, and ended up travelling to Otaru city (bus fare is 900 yen per adult per way) to find a convenience store to buy more.

Well, all in all, the entire experience at Kiroro was good and memorable. It was much sweetened by the good discount that the vouchers brought. :)
Written February 10, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ramen King
Seoul, South Korea189 contributions
Jan 2019 • Friends
I've snowboarded at quite a few places in Hokkaido and I think this place is the best for powder. You can do snowmobile backcountry and find untouched powder, but not everyone can afford that. Kiroro has to be the best powder resort in Hokkaido. The resort is very clean and modern and the food prices are cheaper than most popular resorts in Hokkaido. It's not that crowded either. If you like off-piste than Kiroro has great selections for that. I had tons of fun in the off-piste near Nagamine Course 2-B and Asari Course 2-1 and 2-B. There's also easy snow features (park courses) scattered around the resort too. The main thing about Kiroro that I liked was variety. There are courses for everyone. This place was way better than Niseko in all sorts of ways. English speakers everywhere and super friendly and helpful staff. I highly recommend Kiroro.
Written January 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you for your kind review. We are looking to improve even more in the next season, so please come back any time. Unlike some resorts, our snow is all natural. We don't artificially make any so what you see if what you get. Please enjoy our snow activities next time too if you can. More fun in the snow!
Written February 7, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Liam M
Puerto Rico9 contributions
Dec 2012 • Solo
I am now more than halfway in to my first season in Hokkaido, Japan and what more can I really say but this, Kiroro is powder heaven! It is without a doubt the Mecca of ski resorts for any true Powderhound. I have been skiing for 24 seasons and have ski bummed/ worked at most major resorts in North America and have never seen snow as beautiful, light, or more enjoyable to ride that this. At Kiroro the crowds are small and the snow comes down in heaps, there hasn't been more than a day its gone without snowing and it averages over a meter a week at least. The days I get first chair I am able to enjoy fresh lines from the mourning right until the gondy closes, and on many days my lines from the mourning laps are replenished by the time I am done with my lunch. If you do decide to sleep in that is not a problem either, there is always some where on the mountain that has untouched, virgin powder that I can only compare to skiing though liquid velvet. By the time the day come to a close your face might be a little sore from smiling all day! How this place has such small crowds baffles me. The lift infrastructure is top of the line and allows you to access slackcountry/ sidecountry lines with very minimal treking which if your like me is a big plus. My only critique is that sometimes the visibility in poor due to the amount of snow puking down from the heavens, and I wish they would get cat skiing to open up some of there amazing backcountry ridges and peeks. Never the less Kiroro is not only the best ski resort in all of Japan but one of the best in the world! If you have been here you know what I'm talking about if you haven't start planning your trip, endless power awaits you at Kiroro Mountain Resort!

Cheers,

Liam Moriarty
Written February 21, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Chai L
4 contributions
Dec 2015 • Family
I stayed at the Sheraton Kiroro hotel which to my surprise, was the worst hotel I have ever stayed in in Japan for the past 8 years I have been to Japan. While the hotel was located close to the slopes, this strategic advantage was more than completely negated by the terrible terrible service standards. There seems to be a strong anti-foreigner sentiment which makes all the service staff at Sheraton particularly unwilling to serve non-japanese guests. The hotel rooms were not made up properly most days and some days only after we request that our rooms be made up after we waited till past 5pm. (which meant guests had to wait in the lobby for the cleaning crew in our ski clothes). food is way below the usual Japanese standards but definitely pricier than other resorts including most restaurants in Niseko. Never before have I experienced less hospitality than at this resort where true staff seems intent on doing the absolute minimum unless asked. Don't bother complaining either because their apologies not only tinge of insincerity but no further action would be taken to remedy the situation. All in all I have never been disappointed in Japanese hospitality than the stay in Kiroro, so much so that I had to ask a scowling front desk staff if he was indeed Japanese. I am not sure if this is the practice of Sheraton hotels in general but making money seems to be the most important goal for the company, to the extent of sacrificing human touches and genuine hospitality.
Written December 27, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

karoly5
Australia42 contributions
Feb 2015 • Couples
I stayed at the resort for two nights in February. Very comfortable room, reasonable size by Japanese standards, and the fitout had a very mid-80s vibe. Twin beds, window that you can open and air-conditioning that you can turn off so you don't have to remain at 25C as per most Japanese ski resorts. An outdoor hotel 'village' that took a little bit of navigating to walk around, an onsen that was indoor/outdoor and very good, fair range of restaurants and an empty bar with great martinis.
Oh and the skiing? It has the reputation for getting a lot of snow, it is near the coast so gets plenty of niseko-type pow, but better because it has more altitude than the aussie heaven down the valley.
The resort has plenty of slack- and back-country, plenty of trees and not too many skiing them. For off-piste Yoichi dake, along the ridge, has plenty of good lines but DO NOT go there without avi gear, beacons etc, and seriously consider a guide. This area has had its fare share of gaijin going missing over the years so take it cautiously if you are going to venture any sort of distance from the resort.
Written March 10, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Magicjl
Perth, Australia4 contributions
Mar 2014 • Solo
It was my first time in Japan, but I did many season as a snow skiing instructor in Europe, and I never saw a quality of snow and powder so good for so long. I stayed 3 weeks, and everyday the snow quality was great.Of course it's very cold(an average of -10degrees celcius) and you have a lot of white days with fog and snow, but if you are seeking some great snow, that is the best place.
Another advantage is, it's not crowded and you don't wait in the lift and can have a run for yourself at some points...

The Piano hotel, where I was staying has very comfy rooms, great service and plenty of choice of restaurants(one italian, one buffet, one grill, and two Japanese) . The service is great and they try to do an effort to speak english.
There is some entertainment with some magic shows, and a fantastic singer at the B.B.Bar(the place to go after dinner or after ski). Ask Allan to sing for you, he is a very charismatic and talented singer.
I think I found a ski paradise indeed, and I heard they plan to extend the resort, so keep an eye on it.
Written April 4, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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