Homewood Mountain Resort
Homewood Mountain Resort
Homewood Mountain Resort
4
9:00 AM - 4:00 PM
Monday
9:00 AM - 4:00 PM
Tuesday
9:00 AM - 4:00 PM
Wednesday
9:00 AM - 4:00 PM
Thursday
9:00 AM - 4:00 PM
Friday
9:00 AM - 4:00 PM
Saturday
9:00 AM - 4:00 PM
Sunday
9:00 AM - 4:00 PM
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.0
197 reviews
Excellent
87
Very good
64
Average
21
Poor
6
Terrible
19
Ray G
1 contribution
Dec 2019 • Family
My family has a house in Tahoe City that has been in the family since the 60’s. My family and I have been frequenting Homewood since I was a child or for the last 35+ years, and I have always loved it. This year I thought it would be a good time for me to get my 3 little boys to my favorite spot to teach them how to snowboard. I taught for 4 years at Northstar while going through college at UNR. So I paid for lift tickets for me and my three boys online for Monday, December 30th, with nothing on the website telling me that the tiny magic carpet at the bottom of the mountain was going to be the only thing open for them. Both rope tows were down for “routine maintenance”, yet I didn’t see anyone working on them. I was very disappointed and would have been able to get the same or very similar experience at the free public sled hill by our house in Tahoe city. I paid about $450 stayed for about 3 hours and never even had an opportunity to strap my board on fully. The magic carpet is so small there is barely an opportunity to get one turn in before having unlatch get in line again. Very inefficient, ineffective and not a fun way to learn the sport in my opinion. I tried to bring it up to the manager on duty (unfortunately I didn’t catch his name) but he didn’t seem like my concern was valid and wasn’t interested hearing me out or that he even cared that I was disappointed. In the short time we were there I can also say that I spoke with 4 or 5 other groups that were very disappointed for the exact same reasons. I provided this input to the resort on two separate occasions and didn’t get any reply whatsoever. I won’t be back, nor will my family and friends who I will be sharing this experience with. Don’t want anyone else wasting their money and ruining an experience for young skiers/boarders like we did.
Written January 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, let us begin by thanking you (including your family) for your continued patronage over the years. Hosting each generation of one’s family to a fantastic ski experience is deeply embedded in our resort’s history… and that’s exactly what we aspire to continue offering this year and the next. We hear your comments and we sincerely apologize for missing the mark during your children’s first day on snow. This experience does not represent the standard we offer for beginner skiers, nor our high bar for attentive customer service. We will be sure to share your comments with our team to further address the issue. In the meantime, we’d encourage you to email our Guest Services Manager, Ross, at guestservices@skihomewood.com directly to continue this conversation. Again, we appreciate your candid feedback and hope to provide you and your family with a fantastic skiing experience in the near future."
Written February 7, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LX 20
2 contributions
Dec 2019 • Family
Homewood is a beautiful resort but we were pretty disappointed by the beginners lessons for children. We paid around $800 for a full day group lesson for 3 kids. However, every time we stopped by to check on the children, they were inside coloring. It seems they spend more time indoors than outdoors. When we asked the children if they did more skiing or coloring, they said they did more coloring. All they learned that day was to bend their knees and make “pizza”. They didn’t even use the magic carpet. I could have taught them all of that in 30 minutes and save the $800+
Initially, I wanted to do a 3 day lesson. After the first day, we decided against it. We were under the impression they would be doing and learning more. Especially for the price that we paid for the lesson. We did not want a baby sitting service; we wanted them to learn to ski.
Initially, I wanted to do a 3 day lesson. After the first day, we decided against it. We were under the impression they would be doing and learning more. Especially for the price that we paid for the lesson. We did not want a baby sitting service; we wanted them to learn to ski.
Written January 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to provide us with details of your recent experience. We are sorry to hear about your children’s ski school experience and will be sure to pass along your review to our team. We want all our guest to have a positive experience while learning how to ski and ride, so we are sorry to hear about your experience. If you are interested in discussing your experience further, please email our guest services team at GuestServices@skihomewood.com
Written February 7, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Karis S
5 contributions
Dec 2022 • Family
I can’t give this resort a good review based on the ridiculous prices they charge. Their pricing is fluid so we paid $356/day for skiing and rental over the holidays. Buying online ahead is cheaper but their system was down for an entire day during a storm and when we showed up the next morning they would not honor the online pricing regardless of the fact that they said they knew their site was not accessible to pre-purchase tickets. I even called and emailed about it and they said there was nothing they could do. Bad policy and customer service.
Written January 7, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renato V
1 contribution
Jan 2020
Although the terrain offered in this resort is fantastic, the mountain itself is poorly operated. Trails are never properly groomed, chairlifts break often, especially on powder days or when the resort is crowded. I'm a Season pass holder and after they just announced that Ellis Chair will be closed for the season, I will not be coming back. Oh, also, they refuse to issue refunds to season pass holders even if the main chair that gives access to their best terrain is BROKEN FOR THE SEASON. Never again, Homewood. You could have done much better.
Written January 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Ren, thank you for being a season pass holder and your review and feedback. While we couldn’t have foreseen the mechanical issues that arose with the Ellis chairlift this, we are committed to offering our passholders access to a welcoming, high-quality experience every time they visit. We are hopeful our guests will understand that despite these challenges, we’re committed to doing what we can to continue to offer access to all-terrain as conditions permit. Thank you for continuing to be a passholder over the years and we hope that you continue to ski with us in the future. If you are interested in discussing your experience further, please email our guest services team at GuestServices@skihomewood.com. Thank you
Written February 7, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
travelhrrang
Oakland, California16 contributions
Feb 2023
A group of us booked lessons for our kids. On our drive over the day before the scheduled lessons, the roads to Tahoe were shut down. We waited for hours, but conditions seemed to be getting worse. Our airbnb at first gave us some grief about their policy but eventually agreed to let us rebook when they saw that we truly could not get there. Homewood remained inflexible. We attempted to go around and take a different route, but that also ended up being closed. Finally, we drove home. We woke up early the morning of to try and get there, but Cal Trans and Google Maps were showing that there were no routes. Even with this information, Homewood refused to give us credit for another time. Now we have rebooked our airbnb for another day and will find one of the several resorts that offer more flexibility.
Written February 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anjoo
2 contributions
Feb 2023
Notice most of the latest reviews give this place 1 star. Their branding tries to make them appear to be this small resort, but it's owned by a big corporation so it has all the cold business feels without the amenities and flexibility that a larger resort can offer. Go to a locally owned resort or just go to one of the big ones. This is just a hot mess with the most irrational cancelation policies.
Written May 19, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AbhijeetAphale
Pleasanton, CA36 contributions
Dec 2014 • Family
We visited Homewood Mountain Resort on 12/27/14. It was a beautiful day in Lake Tahoe basin and we were looking forward to doing some beginner runs in Homewood Resort. Here are some pros and cons as observed by a beginner like us.
Pros:
1. The upper mountain trails accessible by the chair lift are fantastic. Even if you are not a skier, you must visit the mountain top to witness Lake Tahoe in its full glory.
Cons:
1. The service at the chair lifts is non existent and there is absolutely no guidance and assistance. The staff is indifferent.
2. The posted directions of the runs and the directions provided by the staff are incorrect.. That lead us to us skiing on an intermediate and expert grade and getting scared for life.
3. Staff at the rental shop are not experts and were not even able to help put on the shoes correctly. I figured out a beginner like me can do it much better than them.
4. The snow quality is inconsistent and poor in many patches.
5. Prices are way too expensive for the experience offered by the resort.
I definitely think customer service is wanting here so is the quality.
Pros:
1. The upper mountain trails accessible by the chair lift are fantastic. Even if you are not a skier, you must visit the mountain top to witness Lake Tahoe in its full glory.
Cons:
1. The service at the chair lifts is non existent and there is absolutely no guidance and assistance. The staff is indifferent.
2. The posted directions of the runs and the directions provided by the staff are incorrect.. That lead us to us skiing on an intermediate and expert grade and getting scared for life.
3. Staff at the rental shop are not experts and were not even able to help put on the shoes correctly. I figured out a beginner like me can do it much better than them.
4. The snow quality is inconsistent and poor in many patches.
5. Prices are way too expensive for the experience offered by the resort.
I definitely think customer service is wanting here so is the quality.
Written December 30, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris J
1 contribution
Dec 2019
Paid over $130 for my 13 year old son to get ski lessons. They were not nice or caring in any way! They will take your money but give you the worst possible service! You get what you paid for... We tried Homewood as they were much cheaper than Heavenly. Got terrible service from anyone that worked at Homewood. Went to Heavenly the next day and it was another world! Service was MUCH better at every level!
Written December 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Winn B
1 contribution
Dec 2016 • Family
If I could give 0 stars I would. I am astounded not only at the way my son was handled in ski school, but the fact that I sent the email below to guest services and followed up with an email 3 days later and never received a response. I also called numerous times. I believe in always trying to resolve the issue with the merchant, but clearly guests are not their priority.
Hello,
I am writing regarding the negligent treatment my son received on December 31st in your Snow Rangers program. I waited a few days to write this email as I was so upset by the situation that I needed to let it settle in a bit before I wrote to file a formal complaint.
We dropped both of our kids off on the morning of December 31st. My daughter is 10 so was in the other program. She fortunately had a better experience than our son, who is 5.
I arrived a bit early to pick up both kids around 3:15pm. I waited on the deck as instructed and watched as other young kids came out and were delivered to their parents by a specific instructor who gave a detailed report of their child’s day and their progress.
There were no other kids left in the bench area and it was close to 4pm and my son had still not been delivered out to me. I tracked down a young man to ask if he could help me since I had been waiting for quite a while. He went in to look for my son and came back about 15 minutes later reporting he had found him downstairs asleep. I was surprised that no one had checked on him or knew where he was. The young man, who is in charge of the kids program and I can’t remember his name, maybe Andrew, took me down to get my son. He was fully clothed in all of his ski clothes and numerous layers with ski boots on. We brought him out and realized his boots were completely buckled and he had indentions in his leg from the boots being on so long and not unbuckled.
I went back in to retrieve his other boots and return the ski boots as no one seemed to care if we even left with the ski boots. I asked the young man who my son's instructor had been as I wanted to get a report of what had happened with him for the day. I was told that his instructor, Veronica, had gone home because she did not feel well, but some other guy down in the boot return knew something about it. There was no other offer to help me with the situation up on the deck.
My husband and I went down to the return area and I asked about Veronica going home and who my son had then been switched over to. The guy working down there said that he was in charge of what was happening with Oliver. I asked why he would be in boot return and not watching my son or making sure someone else was. At this point, I was beyond furious and wondering what sort of conditions my son had been exposed to all day with no one in charge of him. The guy in the ski return said he would go find someone who was teaching Oliver earlier in the day. I waited another half hour while he continued to try to find out where the teachers went. Finally he brought out Veronica, who I though went home sick so was very confused, and some other instructor, who said she had taken over for Veronica. They both had terrible attitudes and showed no remorse for the fact that my son was left alone with tight ski boots and could tell me nothing about his day. They handed me some report, I am assuming they scribbled down the second before they came out, as it had no info, including no name for them or my son, so who knows what it was. Through very broken English, one of the girls said my son needed more confidence. That was it. Nothing else. The supervisor was there while this was happening and could see how upset I was, but was clearly working to get done with the situation and move on with his new year’s plans. He assured me he knew how I was feeling to which I laughed and walked out the door.
Did he know how it felt when I left and could not breathe for an hour for being so angry? No, I doubt that and I am insulted that he would suggest that he knew how I felt. I felt guilty for leaving my son there for the day to enjoy some runs with friends hoping when I picked him up he would be excited to go skiing again the next day. Instead, my lovely day was ruined and my son is not interested in going skiing again anytime soon.
I would suggest that you take a good hard look at your children’s program and the people you have in charge and working there and their abilities with kids. I wanted to write to you before posting anything on Yelp or sharing my incredibly negative experience with friends and family, as I believe in trying to solve the issue by giving the benefit of the doubt to the organization to do whatever they can to remedy the problem.
Our family travels to Tahoe many times per year and we chose to try Homewood for skiing as we stay on the West Shore and felt it would be a good choice for our family.
I will look forward to getting your timely response and interested to see how you remedy this issue.
Hello,
I am writing regarding the negligent treatment my son received on December 31st in your Snow Rangers program. I waited a few days to write this email as I was so upset by the situation that I needed to let it settle in a bit before I wrote to file a formal complaint.
We dropped both of our kids off on the morning of December 31st. My daughter is 10 so was in the other program. She fortunately had a better experience than our son, who is 5.
I arrived a bit early to pick up both kids around 3:15pm. I waited on the deck as instructed and watched as other young kids came out and were delivered to their parents by a specific instructor who gave a detailed report of their child’s day and their progress.
There were no other kids left in the bench area and it was close to 4pm and my son had still not been delivered out to me. I tracked down a young man to ask if he could help me since I had been waiting for quite a while. He went in to look for my son and came back about 15 minutes later reporting he had found him downstairs asleep. I was surprised that no one had checked on him or knew where he was. The young man, who is in charge of the kids program and I can’t remember his name, maybe Andrew, took me down to get my son. He was fully clothed in all of his ski clothes and numerous layers with ski boots on. We brought him out and realized his boots were completely buckled and he had indentions in his leg from the boots being on so long and not unbuckled.
I went back in to retrieve his other boots and return the ski boots as no one seemed to care if we even left with the ski boots. I asked the young man who my son's instructor had been as I wanted to get a report of what had happened with him for the day. I was told that his instructor, Veronica, had gone home because she did not feel well, but some other guy down in the boot return knew something about it. There was no other offer to help me with the situation up on the deck.
My husband and I went down to the return area and I asked about Veronica going home and who my son had then been switched over to. The guy working down there said that he was in charge of what was happening with Oliver. I asked why he would be in boot return and not watching my son or making sure someone else was. At this point, I was beyond furious and wondering what sort of conditions my son had been exposed to all day with no one in charge of him. The guy in the ski return said he would go find someone who was teaching Oliver earlier in the day. I waited another half hour while he continued to try to find out where the teachers went. Finally he brought out Veronica, who I though went home sick so was very confused, and some other instructor, who said she had taken over for Veronica. They both had terrible attitudes and showed no remorse for the fact that my son was left alone with tight ski boots and could tell me nothing about his day. They handed me some report, I am assuming they scribbled down the second before they came out, as it had no info, including no name for them or my son, so who knows what it was. Through very broken English, one of the girls said my son needed more confidence. That was it. Nothing else. The supervisor was there while this was happening and could see how upset I was, but was clearly working to get done with the situation and move on with his new year’s plans. He assured me he knew how I was feeling to which I laughed and walked out the door.
Did he know how it felt when I left and could not breathe for an hour for being so angry? No, I doubt that and I am insulted that he would suggest that he knew how I felt. I felt guilty for leaving my son there for the day to enjoy some runs with friends hoping when I picked him up he would be excited to go skiing again the next day. Instead, my lovely day was ruined and my son is not interested in going skiing again anytime soon.
I would suggest that you take a good hard look at your children’s program and the people you have in charge and working there and their abilities with kids. I wanted to write to you before posting anything on Yelp or sharing my incredibly negative experience with friends and family, as I believe in trying to solve the issue by giving the benefit of the doubt to the organization to do whatever they can to remedy the problem.
Our family travels to Tahoe many times per year and we chose to try Homewood for skiing as we stay on the West Shore and felt it would be a good choice for our family.
I will look forward to getting your timely response and interested to see how you remedy this issue.
Written January 7, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rwgaston
Nashville, TN50 contributions
Mar 2022 • Family
This mountain is trash the terrain sucks and most of it is catwalks which you don’t get enough momentum to go across its poorly taken care of and the lifts are very crappy and have no protection bars Over all the mountain probably is the worst mountain in Tahoe but I think in the past it used to be a good mountain.
Written March 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, I purchased a First-Time Learn to ski. Can anyone tell me which lifts are included in the ticket (it says limited lifts with this ticket)
Written December 23, 2018
Paul G
Austin, Texas
This will be my second time skiing and my girlfriends first time. We plan on skiing December 16th and 17th, will the ski conditions be good this time of year? We need to rent the skis, boots, bindings, poles, pants, and goggles. Are these rentals available at this location?
Written December 9, 2017
There is no dedicated sled slopes.
They may, once a while, groom areas around the base for sledding. But need to call to confirm. And that usually is off peak days.
Written January 10, 2017
Do you offer beginner instruction and gear rental for people that have never tried skiing before?
Written December 9, 2016
checkout the Heavenly ski school on line on their web site. Its the best training really.
Written December 9, 2016
I am coming up for MLK weekend this weekend. My boys (6 and 4) have both been on skis twice. Is it possible for me to teach them on the magic carpet? Do they allow parents on that?
Written January 13, 2016
Yes, they do. Unlike professional and giant resorts such as Kirkwood and Northstar, family members are freely allowed on the slopes without a ticket. The lift tickets are scanned only at the bottom of the Quail chair and the Madden Triple Chair, which go high up in the mountain. Guests and family members can freely watch and teach their children on the magic carpet slopes, and they can signal to their kids from the base of the bunny slopes in the North Lodge. Homewood's policy is to be a family friendly resort, and so guests are welcomed. Two of my friends were actually supported and taught by their own parents on the magic carpet. Ask me if you have any more questions.
Operation X-Ploration
Written January 15, 2016
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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