Karmel Shuttle
Karmel Shuttle
3.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Karmel Shuttle provides the best shuttle service in southern California. Specialized in airport transfers from/to LAX - Los Angeles International Airport, SNA - John Wayne Airport in Orange County, LGB - Long Beach Airport, Catalina Express terminals, Long Beach Cruise Terminal & More! Now we are offering amazing tours around Los Angeles area. You cannot miss them! Offering the best in Vans, Sedans, Limos and Buses.
Suggested duration
1-2 hours
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845 within 3 miles
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195 within 6 miles
See what travelers are saying
- VacationLover12 contributionsService VariableWe used the services of Karmel shuttle several times during a recent trip to Disneyland. The shuttles are very clean and in good repair. They guarantee no more than 3 stops. However we found the drivers and service variable. Our driver from LAX to Anaheim was excellent and gave some good tips about things to do. We also booked a trip to Univeral including park admission. We were told our pickup was 830 but to be outfront at 815. Shuttle did not arrive until about 850. Our shuttle to return from Universal was also late and on the return drive he seemed to get frustrated and started weaving in and out of traffic in an unsafe manner. We were happy to finally arrive at our hotel! Our shuttle driver on our return to LAX was at least 30 min late and on the drive informed us he was stopping at Long Beach airport first. Sensing that people were not happy about this and concerned about missing flights his driving too became erratic and frightening. Next trip to LA we will investigate other options.Visited February 2020Traveled with familyWritten February 29, 2020
- Diane324 contributionsGreat service for those with larger group or familyKarmel shuttle is a bit spendy for transportation, but they get you to where you need to go! We were a bit sceptacle of our first pick up at the LAX airport when the van arrived with graffiti on the side and no seat belts in two of the seats in front row. They were broken. The driver was great though and efficient. Then on our pick up on the way back to the airport John wayne we needed picked up some place other then our scheduled hotel, due to getting stranded without a way back to our hotel, which was a scary adventure in itself... I pleaded with dispatch to please send the driver to us which was only 2.5 miles from where we originally were to be picked up, in an area you dont want to be stuck in. Dispatch at first said they could not do that and that we would need to find another way back to our hotel. The problem was we had 7 people, myself and six children and no uber or other shuttles in the area that would take that many! We had taken a metro bus to where we were, but that same bus cancelled without notice to return us. It was a very stressful, scary situation. We were on a tight schedule in order to catch our plane back home and our luggage was all back at the hotel as well. Long story short, after much pleading and explaining the desperate situation we were in, dispatch got a hold of the driver who not only agreed to pick up our luggage, but agreed to drive the extra 2.5 miles to come get us so we could make the airport. Originally dispatch agreed if I would pay and additional $150 that I did not have, on top of the $199, I had already paid for the scheduled trip. Driver went above and beyond and got us for no additional! He was an angel, after such a distressing experience!!! I cant even begin to explain how thankful we are for him and for what Karmel agreed to do for us! I Would recommend, but do plan on spending more than you would for uber. If you have a large family definitely worth it!Visited December 2021Traveled with familyWritten January 15, 2022
- bbaustinSeattle, Washington58 contributionsNice driversPickup takes a bit longer as they don’t have spots to “wait” at the airport. Pickup from hotel was fast and right on time, however the driver drove very fast, it almost felt like a roller coaster at Disney from the back seat. Overall, we were pleased with the company.Visited March 2020Traveled as a coupleWritten March 19, 2020
- BJ McMillenBellingham, Washington1 contributionMixed messages!Beware! I booked a shared van service with a maximum of 5 passengers with getawaytoday.com. Was led to believe that since my family is 5 then I didn't need to book a private van that I could book a shared van at a lower rate. Not the case! When we were picked up the van was late. But that was fine it was a weekday in LA and our driver was friendly. After our stay the return trip was right on time. We got all loaded in the van as the driver said they had to go pick up another party of 4. This is not what we were led to believe would be the case. The driver was courteous and called his manager that I could here talking loudly about how a shared van is 9 max. I called and spoke with the manager and he put the blame on getawaytoday.com for the confusion! He was not friendly. After picking up another group of passengers we were packed like sardines filling every possible space including the front seat of a fairly dirty van. Just be aware you get what you pay for.Visited July 2022Traveled with familyWritten July 16, 2022
- Kirstie HGreater Adelaide, Australia74 contributionsFantastic service LaX to Anaheim and returnAfter being cancelled with super shuttle stopping services to lax, Karmel were an absolute delight. Before i had time to call at lax, our driver was calling me. Easy pickup. On return, they were early, but it was not a Karmel branded van. Signs in car demanding 20% gratuity is a bit much. Tips should always be based on service.Visited January 2020Written January 14, 2020
- Recent Visit To Georgia1 contributionNEVER AGAINComplete S*** show.....and waste of money. Driver that was supposed to pick us up from the airport was 1.5 hours late. Not sure who owns or runs that business but seems like they need to improve drastically. Driver from our hotel to the airport was late as well, we almost missed the flight. Will NEVER EVER book with them again!!!! Stay away if all possible!Visited August 2021Written August 25, 2021
- keshort78Ottawa, Canada186 contributionsGood Customer ServiceI had to cancel my booking due to the Covid 19 situation. I canceled online however they still charged me for the service. They very quickly reversed the charges. I was very happy that they gave me good customer service. Companies like this will be suffering due to the travel ban so I wanted to let everyone know that they are a good company that are doing their best.Visited March 2020Written March 16, 2020
- Nomad103669Calgary, Canada2 contributionsWorst experience everEverthing was fine booking and contacting them at LAX...And then came the pick up. The shuttle was long in coming. Another driver contacted the driver and gave him our location. Driver of our shuttle then drove right past and stopped down the way. I called and mentioned this. Dispatch said I should have jumped out and stopped him! After a bit I got them to pick us up....Driver not happy and did not speak to us let alone apologize.Visited November 2019Written November 13, 2019
- Paula CoxAuckland Central, New Zealand71 contributionsVery PunctualI have used Karmel Shuttles many times and have always found them punctual, friendly and efficient. I ring them once we have our baggage and cleared customs and they aren't far away. Really good service from airport to Anaheim hotels and always on time picking us up from our hotel to return to the airport, highly recommend. Im booking them again soon as a group of us are kid free and off to Vegas!Visited December 2018Traveled with familyWritten July 14, 2019
- David-in-Long-BeachLong Beach, California31 contributionsAVOID KARMEL SHUTTLEHorrible driver experience. 4/9/19 driver screamed at a nearly 80 year old member of my family, told her to not speak to them, would not touch her suitcase (which shuttle drivers are expected to do as part of their service offering), drove erratically, blasted music with no consideration for the comfort of the passenger, etc. When asked why such an attitude, said she was upset about company policies and LAX traffic that eve. So, it’s thus OK to treat a customer beyond horribly? We subsequently tried twice to communicate with the company’s management team and were told: as ride is done; nothing we can do. If you look at TripAdvisor reviews to decide if to patronize a business, heed my warning - AVOID KARMEL SHUTTLE.We thank you for letting us know of your experience. We are very sorry this driver did not provide quality customer service. If you have your confirmation number or last name on that reservation, we will research who your driver was and act accordingly to coach and counsel this driver's performance and make sure the complaint is logged in this driver's file. We care a lot about your experience and do all we can to fix any issues that are presented to us. Thank you again for letting us know. We cannot fix the issues without customers like you letting us know. We greatly appreciate you.Written April 15, 2019This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited April 2019Traveled soloWritten April 12, 2019
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
Contribute
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
3.5
263 reviews
Excellent
129
Very good
42
Average
23
Poor
9
Terrible
60
BJ McMillen
Bellingham, WA1 contribution
Jul 2022 • Family
Beware! I booked a shared van service with a maximum of 5 passengers with getawaytoday.com. Was led to believe that since my family is 5 then I didn't need to book a private van that I could book a shared van at a lower rate. Not the case! When we were picked up the van was late. But that was fine it was a weekday in LA and our driver was friendly. After our stay the return trip was right on time. We got all loaded in the van as the driver said they had to go pick up another party of 4. This is not what we were led to believe would be the case. The driver was courteous and called his manager that I could here talking loudly about how a shared van is 9 max. I called and spoke with the manager and he put the blame on getawaytoday.com for the confusion! He was not friendly. After picking up another group of passengers we were packed like sardines filling every possible space including the front seat of a fairly dirty van. Just be aware you get what you pay for.
Written July 16, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AndrewAlvarez1
Hello,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Whether you have 1 person or 5 people in your party, the rate is the same. This is a shared ride service. You may share the ride with other passengers in a van that holds up to 9 passengers max.
When you select Private Van service: By selecting this service type you will ride in a van that fits up to 9 passengers.
Written September 30, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kirstie H
Greater Adelaide, Australia74 contributions
Jan 2020
After being cancelled with super shuttle stopping services to lax, Karmel were an absolute delight. Before i had time to call at lax, our driver was calling me. Easy pickup. On return, they were early, but it was not a Karmel branded van. Signs in car demanding 20% gratuity is a bit much. Tips should always be based on service.
Written January 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recent Visit To Georgia
1 contribution
Aug 2021
Complete S*** show.....and waste of money. Driver that was supposed to pick us up from the airport was 1.5 hours late. Not sure who owns or runs that business but seems like they need to improve drastically. Driver from our hotel to the airport was late as well, we almost missed the flight. Will NEVER EVER book with them again!!!! Stay away if all possible!
Written August 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
keshort78
Ottawa, Canada186 contributions
Mar 2020
I had to cancel my booking due to the Covid 19 situation. I canceled online however they still charged me for the service.
They very quickly reversed the charges.
I was very happy that they gave me good customer service.
Companies like this will be suffering due to the travel ban so I wanted to let everyone know that they are a good company that are doing their best.
They very quickly reversed the charges.
I was very happy that they gave me good customer service.
Companies like this will be suffering due to the travel ban so I wanted to let everyone know that they are a good company that are doing their best.
Written March 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nomad103669
Calgary, Canada2 contributions
Nov 2019
Everthing was fine booking and contacting them at LAX...And then came the pick up. The shuttle was long in coming. Another driver contacted the driver and gave him our location. Driver of our shuttle then drove right past and stopped down the way. I called and mentioned this. Dispatch said I should have jumped out and stopped him!
After a bit I got them to pick us up....Driver not happy and did not speak to us let alone apologize.
After a bit I got them to pick us up....Driver not happy and did not speak to us let alone apologize.
Written November 13, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paula Cox
Auckland Central, New Zealand71 contributions
Dec 2018 • Family
I have used Karmel Shuttles many times and have always found them punctual, friendly and efficient. I ring them once we have our baggage and cleared customs and they aren't far away. Really good service from airport to Anaheim hotels and always on time picking us up from our hotel to return to the airport, highly recommend. Im booking them again soon as a group of us are kid free and off to Vegas!
Written July 15, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David-in-Long-Beach
Long Beach, CA31 contributions
Apr 2019 • Solo
Horrible driver experience. 4/9/19 driver screamed at a nearly 80 year old member of my family, told her to not speak to them, would not touch her suitcase (which shuttle drivers are expected to do as part of their service offering), drove erratically, blasted music with no consideration for the comfort of the passenger, etc.
When asked why such an attitude, said she was upset about company policies and LAX traffic that eve.
So, it’s thus OK to treat a customer beyond horribly? We subsequently tried twice to communicate with the company’s management team and were told: as ride is done; nothing we can do.
If you look at TripAdvisor reviews to decide if to patronize a business, heed my warning - AVOID KARMEL SHUTTLE.
When asked why such an attitude, said she was upset about company policies and LAX traffic that eve.
So, it’s thus OK to treat a customer beyond horribly? We subsequently tried twice to communicate with the company’s management team and were told: as ride is done; nothing we can do.
If you look at TripAdvisor reviews to decide if to patronize a business, heed my warning - AVOID KARMEL SHUTTLE.
Written April 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We thank you for letting us know of your experience. We are very sorry this driver did not provide quality customer service. If you have your confirmation number or last name on that reservation, we will research who your driver was and act accordingly to coach and counsel this driver's performance and make sure the complaint is logged in this driver's file. We care a lot about your experience and do all we can to fix any issues that are presented to us.
Thank you again for letting us know. We cannot fix the issues without customers like you letting us know. We greatly appreciate you.
Written April 15, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Madhavi
15 contributions
Apr 2017 • Family
We arrived in LAX from Australia (first time in USA) and had a fantastic driver take us to our hotel. He was friendly and chatty, and was happy to point things out during the drive and answer our touristy questions. It was a wonderful first point of contact for us in a new country. Our second driver on the way back to LAX was equally friendly and professional.
I liked that you could confirm two days before online if you wanted instead of phoning.
I liked that you could confirm two days before online if you wanted instead of phoning.
Written May 10, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kristen C
Celebration, FL2 contributions
Jan 2020 • Solo
Not to bad it got me from pony A to point B. It’s a down fall that they don’t share the ride with people who are all going to the same place but that’s the only down fall.
Written January 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Milan C
Newcastle, Australia2 contributions
Jan 2020
Excellent service , the drivers were punctual and friendly ,the use of the Citadel Lounge was 5 star the staff were very welcoming , a great way to unwind on your last day in LA
Written January 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole H
15 contributions
Has anyone travelled with children. Using the service. Do we need car seats on the transfer from the airport to the hotels. We are using a shared van/bus.
Karmel-EZ1996
Fullerton, CA
Infants and children are NOT permitted to ride on the lap of another passenger!
Each passenger must have an assigned seat and seat belt...including infants. Please indicate the total number of children traveling. Infants must have an infant carrier and are not permitted to be held.
Please be aware that we DO NOT provide child restraint/safety/booster seats as there are several types and designs that are specifically designed to meet each child’s age, weight and height variables. It is the responsibility of the parent or legal guardian to bring a child restraint/safety/booster seat.
TrailBlazer791660
1 contribution
Do you serve the San Diego area?
LizzieKay60
Invercargill, New Zealand77 contributions
I am sorry i dont know. I used them in Anaheim and travelled to Universal Studios and back to Anaheim. They were excellent
Emma M
18 contributions
Hi.. I am traveling next mouth staying at Torrance. Do you provide transport to Disney please? Thankyou:) Emma.
Anthony S
Brisbane, Australia1,820 contributions
Hi Emma. I don’t provide transport but I used Karmel Shuttle from Long Beach to LAX and were very impressed with both their service and promptness. Even though we were the only ones in the shuttle we were still charged like it was full. I booked and paid online. I would highly recommend them.
Chrissy3820
47 contributions
For a pickup time from the airport, do you put the time your flight arrives or when you expect to be through customs?
Karmel-EZ1996
Fullerton, CA
The flight the time arrives!
do Karmel has toll free number or instant message capability cos it might be hard to find a free phone
Janette P
24 contributions
Yes karmel do have a toll free number. However the only phones we could find were outside the bag area. It's crowded and hard to hear. If you don't phone it doesn't seem you get picked up. When we found one from landing at about 11oopm its the last thing you want any hassle with. We ended up phoning twice and eventually our one came with its number on the side and was told rudely she'd been driving around looking for us. Then things got worse....she pulled off the freeway on the way to Anaheim and was obviously lost. We were the only ones in the van so no excuse to pull off and drive around Norwalk. We eventually got to Anaheim one hour after pick up. Our transfer back to the airport wasn't good either..late pick up and just made it to the flight. Seems they didn't factor in early morning traffic woes. I wouldn't use them again but don't know they compare with others.
leave LAX at 19:15, would it be good to book round trip transfer or book single trip to hotel + shop till dropoff on the date of return?
simplysanrio
Fullerton, CA34 contributions
They actually have a great program that will take you to the Citidel to shop before your flight. They will store your luggage and shopping bags in their VIP lounge. I did that before during Christmas time and it was such a nice relief to have somewhere to store my shopping bags. I didn't have to rush through all the stores with arms full of bags.
born2bepink
London, UK153 contributions
Hi
I there a free pay phone at LAX to phone Karmel Shuttle when you land at LAX? Only I get that impression from a few of the reviews...if so where do I go to find this?
Rachel W
Wellington, New Zealand623 contributions
Finding the Free Pay Phone was very hard, but we did spot one!
When you get through customs, and out into the arrivals area with all the public, the free pay phones were to the left at the very end of the building on the wall.
We could not see any in the baggage collection area which Karmel Shuttle advises..
Good luck! :)
I have booked 9 Passenger Van (Shared Van) through your website for my 2 guests.I give my credit card details for the payment.but until now, I don't see the transaction with karmel on my credit card billing statement.
will my guests need to show my credit card to settle the payment?or are you going to charge my credit card later after the ride's done online?
singlewith2kids
Geelong, Australia223 contributions
I was billed immediately but I booked mine 2 days before arriving. I received a confirmation email but I never had to show that or my card. I just tipped the driver in cash.!
marcd2424
Fullerton, CA3 contributions
Hi Phillip - I am the manager you spoke with on the phone while traveling on-board our van. The hotel made the reservation for you through our res system. Your credit card declined. We needed to double check your credit card number or receive a new form of payment from you.
If I recall, you were transferred directly to the airport without stopping. The driver was going to stop so you could resolve it with our office. This poor driver did not get paid by you for this service. I ask that you double check your credit card and you will see there are no charges, as the card was declined. But did the driver stop when asked to double check your card number for accuracy. Did the driver stop when you refused to provide us with a new card number? NO!
Once you see there were no charges I ask that you re rate our service on this site. You got picked up and dropped off at your destination for no charge. I think we went above and beyond for you and to receive a negative rating from you is wrong. Wouldn't you agree?
Phil2316
Anna Bay, Australia32 contributions
Hi, I think there is some mix up here, You submitted this query 8 months ago, but I only travelled to the USA in December 2016 and also I made my reservation directly and not via the hotel.
Here is my credit card transaction.
01 Dec 2016
07:49AM KARMEL SHUTTLE SERVICE 07145628382 CA - $278.48 USD
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Claim your listingKarmel Shuttle (Fullerton) - All You Need to Know BEFORE You Go
Frequently Asked Questions about Karmel Shuttle
- Karmel Shuttle is open:
- Sun - Sat 12:00 AM - 11:59 PM
- We recommend booking Karmel Shuttle tours ahead of time to secure your spot. If you book with Tripadvisor, you can cancel up to 24 hours before your tour starts for a full refund. See all 13 Karmel Shuttle tours on Tripadvisor
- According to Tripadvisor travelers, these are the best ways to experience Karmel Shuttle:
- Private Van Airport Departure Transfer: Anaheim Resort Area to LAX Airport (From $240.00)
- Private Van Airport Arrival Transfer: LAX Airport to Anaheim Resort Area (From $240.00)
- Private Round-trip Airport Transfer: Long Beach Airport to & from Anaheim Hotels (From $277.34)
- Private Van Airport Arrival Transfer: Long Beach Airport to Anaheim Resort Area (From $138.67)
- Private Van Airport Departure Transfer: Anaheim Resort to John Wayne SNA Airport (From $133.34)
- Hotels near Karmel Shuttle:
- (0.02 mi) Sheraton Park Hotel at the Anaheim Resort
- (0.09 mi) Hotel Lulu, BW Premier Collection
- (0.12 mi) Hyatt House at Anaheim Resort/Convention Center
- (0.10 mi) Anaheim Portofino Inn & Suites
- (0.14 mi) SpringHill Suites at Anaheim Resort/Convention Center
- Restaurants near Karmel Shuttle:
- (0.02 mi) SAVOR Stone Hearth Pizza And Wine
- (0.06 mi) Morton's The Steakhouse
- (0.10 mi) IHOP
- (0.22 mi) Ruth's Chris Steak House
- (0.15 mi) The Coffee Bean & Tea Leaf
Karmel Shuttle Information
| Excellent Reviews | 95 |
|---|---|
| Very Good Reviews | 35 |
| Karmel Shuttle Photos | 39 |





































































