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Panorama Balloon Tours

23 reviews
Del Mar, CA, USA

Panorama Balloon Tours
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Reviews (23)
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1 - 10 of 23 reviews
Reviewed June 13, 2016

Horrible customer service. The owner Jaime (the older asian guy) kept trying to shake me down for money. First it was a "weight charge". I paid, and 10 minutes later there was an additional charge because of changing locations. I asked the employees about their...More

Date of experience: May 2016
2  Thank srlanka
Reviewed February 29, 2016

Well pretty much had the same experience as everyone else. I wish I had checked out trip advisor before booking the tour. If you're using the groupon the guy on the phone treats you like garbage and keeps wanting to give you your money back....More

Date of experience: February 2016
2  Thank 193cherylw
Reviewed November 1, 2015 via mobile

Bill was our pilot, and a great one at that! Over an hour of flying 4000 feet over La Jolla, CA. Prep took quite a while, but all in all was worth it. We got to watch them fill up the balloons. The basket held...More

Date of experience: October 2015
1  Thank HotGrandma
Reviewed September 6, 2015

This adventure was on my Aunt's Bucket List, so for her 85th birthday, I took her on a hot air balloon ride with Panorama. FUN! FUN! FUN! Excellent experience. Pilot was extremely competent, friendly, full of great information and made us feel very relaxed and...More

Date of experience: August 2015
Thank Lea C
Reviewed May 27, 2015 via mobile

Our pilot was awesome don't remember his name, but made sure everyone had a good flight. But Jamie needs to learn how to talk to people ,very rude. Me and my girlfriend got very aggravated with him and so did a couple that we met...More

Date of experience: April 2015
2  Thank Jamesfusco
Reviewed January 18, 2015

Highly recommend! We had a groupon and brought our 7 year old son. The views for sunset are stunning. Staff was very professional, informative and made sure we all kept safe. We had a fantastic time!

Date of experience: January 2015
1  Thank rgnurse
Reviewed January 12, 2015

I've read a lot of the reviews for these guys so I was a bit nervous of what to expect when it came time to book. To sum up what all the one-star raters say is basically this; if you buy a groupon for this,...More

Date of experience: January 2015
6  Thank Dan F
Reviewed September 11, 2014

Daughter bought tickets for my birthday and I was excited until I tried to make reservations! They were TERRIBLE, kept complaining the are losing money on this groupon deal and even said they would return my money for complaining! NASTY!! Then I found out their...More

Date of experience: September 2014
13  Thank Shirell M
Reviewed May 18, 2014

Absolute worst customer service experience of my life. After being told over the phone a few days ago that we would get a call if it was cancelled, we drove up to del Mar today without a phone call and learned it wasn't flying. Totally...More

Date of experience: May 2014
25  Thank BreFeathers
Reviewed April 23, 2014

Seriously, people need to read the reviews on the customer service from Jaime. I really don't understand how he is still working there. He Harasses your phone and keeps calling first on his regular phone, and if you don't pick up he'll keep calling you...More

Date of experience: April 2014
20  Thank Alyssa B
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