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Panorama Balloon Tours

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Address: Del Mar, CA
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TripAdvisor Reviewer Highlights

Read all 23 reviews
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    Terrible
Panorama ballon tour

Our pilot was awesome don't remember his name, but made sure everyone had a good flight. But Jamie needs to learn how to talk to people ,very rude. Me and my girlfriend got very... read more

3 of 5 starsReviewed May 27, 2015
Jamesfusco
via mobile
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23 Reviews from our TripAdvisor Community

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Showing 23: English reviews
Diamond Bar, California
2 reviews
1 of 5 stars Reviewed June 13, 2016

Horrible customer service. The owner Jaime (the older asian guy) kept trying to shake me down for money. First it was a "weight charge". I paid, and 10 minutes later there was an additional charge because of changing locations. I asked the employees about their boss, and they said no one likes him or trusts him. He was the first... More 

Helpful?
Thank srlanka
Level Contributor
8 reviews
3 attraction reviews
1 of 5 stars Reviewed February 29, 2016

Well pretty much had the same experience as everyone else. I wish I had checked out trip advisor before booking the tour. If you're using the groupon the guy on the phone treats you like garbage and keeps wanting to give you your money back. We booked well in advance, were told to call the day off for weather conditions,... More 

Helpful?
Thank Cheryl W
Barrie
Level Contributor
19 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 1, 2015 via mobile

Bill was our pilot, and a great one at that! Over an hour of flying 4000 feet over La Jolla, CA. Prep took quite a while, but all in all was worth it. We got to watch them fill up the balloons. The basket held 14 of us. We got to see the beautiful sunset over La Jolla and toasted... More 

Helpful?
Thank HotGrandma
Pasadena, California
Level Contributor
7 reviews
6 attraction reviews
5 of 5 stars Reviewed September 6, 2015

This adventure was on my Aunt's Bucket List, so for her 85th birthday, I took her on a hot air balloon ride with Panorama. FUN! FUN! FUN! Excellent experience. Pilot was extremely competent, friendly, full of great information and made us feel very relaxed and happy. We never felt unsafe and were blown away by the gorgeous views of places... More 

Helpful?
Thank Lea C
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 27, 2015 via mobile

Our pilot was awesome don't remember his name, but made sure everyone had a good flight. But Jamie needs to learn how to talk to people ,very rude. Me and my girlfriend got very aggravated with him and so did a couple that we met that day.

Helpful?
2 Thank Jamesfusco
La Jolla, California, USA
Level Contributor
10 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed January 18, 2015

Highly recommend! We had a groupon and brought our 7 year old son. The views for sunset are stunning. Staff was very professional, informative and made sure we all kept safe. We had a fantastic time!

Helpful?
1 Thank rgnurse
San Diego, California
Level Contributor
212 reviews
65 attraction reviews
common_n_attraction_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed January 12, 2015

I've read a lot of the reviews for these guys so I was a bit nervous of what to expect when it came time to book. To sum up what all the one-star raters say is basically this; if you buy a groupon for this, you'll get treated second-rate, the person operating the phone doesn't is non-responsive, and when he... More 

Helpful?
6 Thank Dan F
San Diego, California
Level Contributor
12 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed September 11, 2014

Daughter bought tickets for my birthday and I was excited until I tried to make reservations! They were TERRIBLE, kept complaining the are losing money on this groupon deal and even said they would return my money for complaining! NASTY!! Then I found out their balloons had patches on it. I cancelled, complained to groupon and went on with a... More 

Helpful?
13 Thank Shirell M
Santee, California
2 reviews
common_n_attraction_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed May 18, 2014

Absolute worst customer service experience of my life. After being told over the phone a few days ago that we would get a call if it was cancelled, we drove up to del Mar today without a phone call and learned it wasn't flying. Totally understandable considering the fires in North County, however, I do not appreciate to be 1)... More 

Helpful?
23 Thank BreFeathers
San Jose, California
Level Contributor
2 reviews
common_n_attraction_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed April 23, 2014

Seriously, people need to read the reviews on the customer service from Jaime. I really don't understand how he is still working there. He Harasses your phone and keeps calling first on his regular phone, and if you don't pick up he'll keep calling you on restricted and not leave any voicemails, just keeps calling your phone. Someone needs to... More 

Helpful?
20 Thank Alyssa B

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  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
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