We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.


Open Now: 10:00 AM - 10:00 PM
Open today: 10:00 AM - 10:00 PM
Review Highlights
Hidden gem

Oh Refuge, what can I say. This is a must stop for us when we are in Big Sur. No electronics, no... read more

Reviewed 1 week ago
San Diego, California
via mobile
Full relax in an outdoor spa

We love visiting Refuge for some delightful hours of peaceful relax. The whole water circuit takes... read more

Reviewed January 6, 2019
Priscila B
Read all 450 reviews
All photos (18)
All photos (18)
Full view
Certificate of Excellence
Traveler Overview
  • Excellent77%
  • Very good16%
  • Average3%
  • Poor2%
  • Terrible2%
Travelers talk about
“steam room”(75 reviews)
“hot pools”(33 reviews)
“cold plunge”(21 reviews)
Refuge is the first American facility dedicated to Hydro-thermal therapy and offers the ultimate in relaxation that is one of a kind! Truly the best 3 hours in Carmel! Through heating up in our Co-ed Sauna and Steam bath, cooling down in our cold...more
Open Now
Hours Today: 10:00 AM - 10:00 PM
See all hours
27300 Rancho San Carlos Rd, Carmel, CA 93923-7900
+1 831-620-7360
Improve This Listing
Recommended experiences in and around Carmel
from $94.00
More Info
from $79.00
More Info
from $94.00
More Info
Reviews (450)
Filter reviews
444 results
Traveler rating
Traveler type
Time of year
More languages
Show reviews that mention
All reviews steam room hot pools cold plunge zero gravity chairs dry sauna fire pit relaxation room swedish massage silence policy anti gravity total relaxation relaxing experience carmel valley eucalyptus sauna no cell phones adirondack chairs cool pool
Updating list...
1 - 10 of 444 reviews
Reviewed 1 week ago via mobile

Oh Refuge, what can I say. This is a must stop for us when we are in Big Sur. No electronics, no talking, amazing circulation of hot tubs, cold tubs, saunas, steam rooms zero gravity chairs and fire pits. This is the place to come,...More

Date of experience: April 2019
1  Thank kyleryansmith
Reviewed January 6, 2019

We love visiting Refuge for some delightful hours of peaceful relax. The whole water circuit takes approx. 3 hours if you repeat it 3 times, which is what they recommend. There are 2 steam sauna rooms, 1 dry sauna (huge and with windows to see...More

Date of experience: November 2018
3  Thank Priscila B
Reviewed December 5, 2018

I love water - and Refuge is my kind of place. Many small pools of differing temperatures, between fire pits surrounded by Adirondack chairs. It's a great way to spend a day. They also have quiet rooms indoors where you can nap - or steam....More

Date of experience: January 2018
Thank PaintboxPo
Reviewed December 2, 2018 via mobile

I have been to Refuge about 10 times with my best girlfriends as well as a partner. By far, going at night under the stars and rain with a romantic mindset as a couple is the best. It’s absolutely magical and so healthy! Do the...More

Date of experience: December 2018
1  Thank Krissy B
Reviewed November 12, 2018 via mobile

beautiful pools but one of the worst massages i’ve had, not to mention they definitely don’t give you the full time on the massage as other reviewers have pointed out

Date of experience: November 2018
Thank Melissa Q
Reviewed November 11, 2018 via mobile

While I enjoyed the spa, it was not quite as impressive as I had expected. In the hills near Carmel Valley, this spa consists of lots of little pools, with waterfalls, and they are different temperatures. I spent most of my time in the hot...More

Date of experience: November 2018
2  Thank dbrgdmn
Reviewed October 13, 2018 via mobile

Had our first experience here at Refuge after hearing about it from fellow firefighters at work. For someone as stressed out as me it was just what I needed. My Wife and I decided to make a day of it. We arrived at 11am which...More

Date of experience: October 2018
2  Thank Hawaiifirefighter
Reviewed October 5, 2018

I love the concept of this place. The alternating heat and cold is absolutely wonderful, so therapeutic. I have had massage three times; each time the massage was shorter than the advertised 50 minutes. The last time, the therapist was the last person to come...More

Date of experience: August 2018
4  Thank Experience610602
Reviewed October 1, 2018

Visited the facility in a large group (we are all Indian professional women). Out of the gate, they were rude with us. Kept telling us to be quite but didn't say that to whites. The onsite manager came and told us that we can't use...More

Date of experience: September 2018
13  Thank Jigisha D
Reviewed September 24, 2018

There was quite a wait, but I'm sure glad that we did. It was so worth it!! If you cant be there by 10:30a, then wait until 3:30 or 4:00pm. It was the quiet time that we both needed. The Refuge is completely silent. No...More

Date of experience: September 2018
1  Thank 2xsthelove
View more reviews
Nearby HotelsSee all 24 nearby hotels
Quail Lodge & Golf Club
500 reviews
.90 miles away
Carmel Mission Inn & Fuse Lounge Cafe
1,866 reviews
2.44 miles away
Carmel River Inn
937 reviews
2.59 miles away
Mission Ranch
615 reviews
3.27 miles away
Nearby RestaurantsSee all 162 nearby restaurants
Wagon Wheel Restaurant
164 reviews
1.01 miles away
Earthbound Farm Organic Farm Stand
51 reviews
1.16 miles away
Baja Cantina & Grill
312 reviews
.99 miles away
Flanagan's Pub
103 reviews
2.40 miles away
Nearby AttractionsSee all 199 nearby attractions
Folktale Winery & Vineyard
105 reviews
2.61 miles away
San Carlos Borromeo de Carmelo Mission
491 reviews
3.09 miles away
Carmel Mission
540 reviews
3.10 miles away
Jacks Peak County Park
102 reviews
3.00 miles away
Questions & Answers
Ask a question
Miguel R
October 1, 2018|
Response from 2xsthelove | Reviewed this property |
I experienced the same thing you did. I called for two days and got the machine every time. Try calling during the week since they are super busy during the weekends. I decided to just use the facilities and not get a... More
Glenda H
July 18, 2018|
AnswerShow all 2 answers
Response from Beach22luv | Reviewed this property |
18+ allowed
March 24, 2017|
AnswerShow all 2 answers
Response from TravelwiseSantaCruz | Reviewed this property |
Yes, they require a credit card in advance. You have 24 hours to cancel. If you don't do the massage and just use the facilities you either need to bring a white robe or rent theirs for an additional fee. All the details... More