GO Paintball London

GO Paintball London, Whyteleafe: Hours, Address, GO Paintball London Reviews: 5/5

GO Paintball London
5
Game & Entertainment Centers
9:00 AM - 5:00 AM, 9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 AM
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 AM
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 AM
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 AM
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 AM
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 AM
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 AM
9:00 AM - 5:00 PM
About
GO Paintball London is THE premier paintball venue for London, Surrey and Kent, providing you with the freshest, most exciting and immersive paintballing experience possible! Run by the former UK #1 paintball player, Tommy 'Gun' Pemberton, Go Paintball London is striving hard to set new standards in outdoor action entertainment.
Suggested duration
More than 3 hours
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Popular mentions

5.0
296 reviews
Excellent
272
Very good
11
Average
4
Poor
1
Terrible
8

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5 contributions
Dec 2021 • Friends
Wow, what an amazing day. Everything is transparent so I don’t feel like I have been robbed. The equipment is all really good along with the different games and objectives. Most important was the staff. They made the day. I have no idea where they got thier energy from, they always had a smile were professional and safety was really important to them. Worth every penny I paid today.
Written December 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ali
2 contributions
Dec 2021 • Friends
I had checked the reviews on go paintball but after experiencing it first hand on Saturday 11th December group name under (saleem). A group of 23 of us spending over £2500 and not one player walked away from this happy. Every single gun had issues. Every player and every game was disrupted. I am put off paintballing this experience left me with a sour taste, the facility was dirty place, no changing facility, horrible toilet, we had 2 marshals who were put in a difficult position with lack of training and no transparency. The staff were good with talk but there is less substance behind the words. We were encouraged to highlight any issues but nothing was ever done, Me and my team all had upgraded to sniper and assault rifles was insured how these guns are elite and will make the game even more fun (laser technology in guns and other gimmicks all came with problems) as we kept having issues with there guns would keep getting jammed. I personally in 2 stages had to wait for the Marshall to go get me another gun or another air pressure tank each time this had taken place I had let my team down and gave us a very big disadvantage when I questioned the Marshall why is this keep happening even though I’m not using all my bullets he would assure me problem is solved and he will add time on but would only add 15 seconds for every 120 seconds lost. It was a horrible experience each time I had got into a advantage my gun would stop working problem kept occuring again and again we would end up with 1 Marshall while other is sorting the guns out, at 1 point 8 players were down across two teams at the same time had no guns while Marshall was nowhere to be seen. When we explained the situation to event manager he claimed it’s because we had a lot of bullets the air of gun runs out. Paying for equipment is basically pointless and a waste of money. We spend money on a service that simply did not deliver. Why would you encourage customers to buy bullets if there guns can't handle the amount of bullets. Total cowboys. If they have a facility to accept payment for bullets they should have a facility in place to use them. At the end of the day we had around 400-500 bullets left over each. The frustration was so bad some didn’t even bother using them and left them on the table whilst others shot trees and obstacles next to the gas refill station so the gas can be refilled. We spent more bullets on the practise stage shooting obstacles then we did playing each other. WORSE EXPERIENCE EVER
Written December 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Ali, I'm really disappointed that you feel this way, after the time I spent with you and your group throughout the day on Saturday, and the effort the staff put in to try and give you guys a good experience. To confirm, I was the Events Manager who ran your event on Saturday and who spent the whole event day with your group. As we discussed many times on Saturday, the facts are that Paintball Guns do run out of air after a certain amount of shots. It doesn't matter how 'good' or Hi-Tech a gun is - they all have a physical limitation on the amount of shots per air fill. In basic terms, the Air is the propellant the gun needs to shoot Paintballs, and if you shoot all of the air, you have none left to shoot more Paintballs. That limitation is created by the manufacturers of equipment, and thankfully due to the new technology we provide to our players, on top of all of the other advantages (higher accuracy being the main one), our paintball guns are actually more air efficient than any other 'old technology' Paintball guns still in use at other venues. We would never hide from the fact that Paintball guns hold a limited amount of air per fill (or any fact that affects a paintball experience), that's why we actively try to educate all customers on Air, explaining it to all players in detail during the morning 'Operations Briefing’, prior to any games being played. Simply put, we inform everyone that if you are to shoot over 500+ Paintballs per set of games (we play 2 games per set), then there is a good chance that you may run out of air. That isn't (usually) a problem and can normally occur during very 'heavy shooting' games where players are getting stuck in and pulling the trigger way more than the average. Our Events team are well trained on replacing out air tanks mid game, sprinting around (sometimes off map to get additional spares) to get players a new fully filled air tank as quickly as possible and keep games flowing. You said above that our staff also added on extra game time which is part of the process, but not enough time in your eyes, so we will feed that back to the team to try and implement longer extensions where needed. Make no mistake about it though, the 2 Events Staff who worked for you and your friends worked tirelessly for you and your friends, sprinting around and actively reffing to try and give you all the best games possible. They have both previously received countless positive feedbacks and 5* reviews from customers about their level of service and efforts. This makes it even more of a shame that you have left feeling the way you have. As you know on top of changing out air tanks when empty during games, we FULLY refill every paintball gun with air after every set of 2 games as standard, so everyone is fully aired up for their next set of games. That was the only main issue that your group vocalised to me on the day, that you had guns that were running out of Air. You wrote above that you had personally run out of gas in 2 of your 9 games, which I am not surprised at as you guys were shooting way above the norm. Please bare in mind that our largest package per player is 1500 paintballs for a full day of games (9 games over 4 sets of games), so a 500 Paintball capacity on air tanks per 2 games, is usually more than sufficient, and as I explained above, when customers do shoot more than that, we do everything in our power to accommodate as quickly as possible, which I thought you understood prior to leaving the venue. I spent time personally explaining all of the above to your group constantly on Saturday and made a huge effort to try and ensure you were all having a fun day. Aside from the Air discussions above, I had loads of positive and fun chats with members of your group throughout the day, finishing with Saleem (your group organiser) telling me before he left that overall it’d be a good experience. Sadly after all of that, you are still of the feeling that we have somehow done you over, which I’m gutted about. Some of the other slanderous terms you’ve used in your review about our company are complete nonsense, so I won’t respond to those. If we didn’t care, we wouldn’t care, but we do. We are not perfect by any means, but we are genuinely and constantly striving to keep innovating and improving, making every effort possible to give our customers the best Paintballing experience's possible. However I’ve been in this industry long enough to know now that however hard we try, and whatever efforts or decisions we make as a company to make our customer experience’s as good as humanly possible, it’s simply not possible to always please everyone or every group. So I’m clear, if you had chosen to play Paintball at any Venue in the UK, and chose to shoot 1500 - 2500 paintballs per player during a day, then you would probably run out of Air during your games at some stage, whichever venue you chose to play at, due to the reasons explained above. The main difference in the cost of those Paintballs (as you mentioned how much you spent), is that you would have spent over double the amount of money elsewhere, as we are over half the price on Paintballs than other companies - charging only £5 per 100 Paintballs, compared to £11.99 per 100 paintballs that other companies are now charging. Kind regards, Dom - Events Manager
Written December 15, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Dickers Ramone
London, UK5 contributions
Dec 2021
Our second time back at Go Paintball and another fabulous father and son day out. The staff are super engaged, very accommodating and enthusiastic. Whether on the battlefield, giving tips and helping with the equipment, or the base camp hospitality, they just go above and beyond. Highly recommend Go Paintball and we will definitely be returning.
Written December 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks for your kind words Dickers, so great to hear you had another great time playing with us. Hopefully see you both again soon! Dom - Events Manager
Written December 15, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Nick T
1 contribution
Dec 2021 • Family
Great day out at GO Paintball. Staff are amazing and the whole day is really well organised. I will be going back soon
Written December 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Awesome Nick, was great fun hosting you all! Thanks for your kind review. We look forward to seeing you all soon! - Tommy
Written December 15, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Nikki S
1 contribution
Nov 2021 • Family
Do not go here there are hidden costs all over the place plus guns malfunction and you lose balls that you’ve paid extortionate price for
Written November 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Nikki, I'm really not sure what's happened here and I'm sorry you feel this way. We believe from our records that you didn't visit the venue basecamp yourself for your son James's 16th Birthday, either in the morning or at the end of their event. When we saw your review 2 weeks ago, we tried to reach out to you via phone and message to try and find out more from you about your negative thoughts, so we could turn it constructive and feed back to the team, but we haven't heard back from you at all. Both myself and the two Assistant Managers who ran the event and Paintball games from James's Birthday have no record of any issues mentioned at all from the event on the 27th November 2021. If anything had occurred that they were unhappy about, then they should have mentioned it to me or any of our other managers on the day, otherwise it's very hard for us to do anything about it. If you'd been present throughout the event yourself, you would have seen myself and the other events managers present throughout the day, speaking with groups constantly throughout their experiences and making ourselves as available as possible to assist with anything at all. I genuinely want to help people with any issues or negative thoughts that ever come up, so I wish James or his group had done that. However your comments on costs are simply not correct. Nothing in our costs is hidden at all, and our Paintballs are over half the price that other venues charge. All paintball packages are easily visible and fully explained on our website, are sent on Email booking confirmations when a group is booked, and are also sent manually by our team to all group organisers via text or WhatsApp prior to your event day. The reason we send information on multiple platforms at multiple times (and ask group organisers to send it on/forward it to all players) is to ensure that all customers are fully prepped and knowledgeable about their event and any pricing prior to arriving, allowing everyone to spend to their budgets and have the best time possible. If people choose to not read multiple things about their event or not forward on information to players then of course there is very little more we can do prior to players arriving. Please remember that our Paintball Ammo packages all work out at £5 per 100 paintballs, which is over half the price of other companies which are now charging up to £11.99 per 100 paintballs.. We could easily match that double rate for Paintballs, but we are holding cheaper Paintball packages due to our owner Tommy's philosophy of giving all customers more ammo for their money, as shooting the guns is just so fun and in our eyes, enhances the experience for all for the cheapest possible price for the player. Not to mention we also include a FREE 9" Pizza Hut Pizza, dip and a drink with all packages, worth £15 - Keeping everyone well fed and fuelled for Free. Please still do reply to our message should you want to explain more or have any questions at all. Hopefully we'll see James and the squad again for a better experience in the future. Kind regards, Dom - Events Manager
Written December 15, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Oliver R
Littlehampton, UK2 contributions
Oct 2021 • Family
We went for my daughters 16th birthday. The staff were absolutely amazing all day! Staff are upbeat and encourage everyone to get the most out of their day. From the latest technologies and superb gaming zones to the staff, I really connot fault this venue. Price wise, the packages are some of the best I have seen across many paintball sites. The staff are very experienced, and even remember your name all day for the more personalised experience!
In relation to Covid-19, the venue has very good and well managed facilities and space to out anyone at ease that may be worried!
If you are considering paintball, I would highly recommend this venue over most across the country not just the local area!
Written November 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Oliver, Thank you so much for your kind words! Having played at many Paintball places your kind words about us and your experience mean so much to the team here. It was a pleasure hosting your daughters event and we (hopefully) look forward to welcoming you again in the future! Tommy
Written December 15, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Nickah2710
Southampton, UK12 contributions
Oct 2021 • Friends
Arranged a joint affair here - my birthday and a friend’s welcome back party. We had an excellent day. The paintballing technology is really good and the maps and games are really well-designed. The staff were all great and very helpful. Special thanks goes to Dominic who was especially nice and friendly. Will definitely come back! My only minor criticism was that the pizza hut pizza wasn't hot and fresh, and so not particularly nice.
Written October 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

dan
London, UK4 contributions
Oct 2021 • Friends
Was fun and addicting. However u had to play with random people, and when u called a hit people still shot at you. If you don't like a shot that stings paintball is not for u. Our group paid for pizza of which pizza hut was was delicious bit small. Good value for what u can do.
Written October 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

maxsmumma
Beckenham, UK157 contributions
Oct 2021 • Family
We’re here right now and the service is amazing! Everything about Go Paint-balling’s set up has been thought through meticulously. Every single member of staff is happy, enthusiastic and knowledgeable. Even at 9am on a Sunday morning when most people would want to be in bed - their employees are full of beans and ready to receive the groups of children, teens, young adults.
It’s an all day event and the participants get a thorough health and safety talk plus all the kit needed as well as Pizza Hut for lunch.
Even down to distributing the pizza’s at lunch is a military operation!
I would highly recommend it and definitely be coming back.
Written October 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Travel602690
1 contribution
Oct 2021 • Family
Amazing staff, super organised. Loads of fun and no pushing to buy extras. Full day of fun from 9am-3pm with 9 games
Written October 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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