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The Beverly Hills Hotel Spa

Closed Now: 9:00 AM - 8:00 PM
Open today: 9:00 AM - 8:00 PM
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Traveler Overview
  • Excellent54%
  • Very good26%
  • Average0%
  • Poor0%
  • Terrible20%
Apr 15, 2017
“Excellent facial ”
Mar 18, 2017
“Great staff ”
About
The Beverly Hills Hotel Spa is located on the Promenade level of the hotel. Unique cellular facials, therapeutic massages, and impeccable attention to elegance make The Beverly Hills Hotel Spa a luxurious, restorative oasis to help you de-stress...more
Closed Now
Hours Today: 9:00 AM - 8:00 PM
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9641 Sunset Blvd, The Beverly Hills Hotel, Beverly Hills, CA 90210-2938
Beverly Hills
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Reviews (15)
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1 - 10 of 13 reviews
Reviewed April 15, 2017 via mobile

I was attended to by Jordan for the signature facial with La Prairie. This 60 minute treatment with steam extraction will relax and smooth your skin and prime it for the evening out. $252 including gratuity however given the level of relaxation and expert attention,...More

Date of experience: April 2017
2  Thank Babycakes2014
Edward M, General Manager at The Beverly Hills Hotel Spa, responded to this reviewResponded April 18, 2017

Dear Babycake2014, Thank you for reviewing your recent facial in the Spa by La Prairie at The Beverly Hills Hotel. It's wonderful to know that your experience was such a relaxing one, and that you enjoyed the "expert attention" you received. Please know that I...More

Reviewed March 18, 2017 via mobile

The staff is terrific and they do their best but they need more room to work. The reception desk is in a hallway and guests have to walk in public hallways to get to certain areas. The accommodations are limited so don't expect a lot...More

Date of experience: March 2017
Thank Tapin7
Edward M, General Manager at The Beverly Hills Hotel Spa, responded to this reviewResponded March 20, 2017

Dear William T, Thank you for reviewing your experience in the Spa by La Prairie at The Beverly Hills Hotel. It's wonderful to know that you found our team members to be "terrific" despite their tight physical working conditions, and we hope you will return...More

Reviewed September 12, 2016

The management at The Beverly Hills Hotel made sure to contact me regarding my last post on the BHH. They made sure my best friend and I had a total re-do at The Spa and it was exellent. Soon we will book another lunch and...More

Date of experience: July 2016
Thank Sjk7470
Edward M, General Manager at The Beverly Hills Hotel Spa, responded to this reviewResponded September 19, 2016

Dear Sjk7470, Thank you for reviewing your return visit to the Spa by La Prairie at The Beverly Hills Hotel. I am so pleased to know that this experience was more reflective of the high standards we set for ourselves, and we appreciate your kind...More

Reviewed July 24, 2016

Valet parking, lots of choices, pool, resturant and suites a available. Outdoor pool. Friendly helpful staff.More

Date of experience: July 2016
Thank karensX2407MK
Edward M, General Manager at The Beverly Hills Hotel Spa, responded to this reviewResponded July 30, 2016

Dear Karen S, Thank you for reviewing your recent visit to The Beverly Hills Hotel. It's wonderful to know that you enjoyed our services and facilities, and we hope to welcome you back again soon. Best regards, Edward Mady, Regional Director West Coast USA and...More

Reviewed July 12, 2016

Perfect Hotel and amazing dinner! They bring to us a blanket if you are having dinner outside on cold weather Furniture is perfectMore

Date of experience: September 2015
Thank martaferreira78
Edward M, General Manager at The Beverly Hills Hotel Spa, responded to this reviewResponded July 19, 2016

Dear martaferreira78, Thank you for reviewing your recent visit to The Beverly Hills Hotel. It's wonderful to know that you enjoyed your experience with us and we hope to welcome you back again soon. Best regards, Edward Mady, Regional Director West Coast USA and General...More

Reviewed May 17, 2016

this is a great spa with direct access to hotel and salon.. well staffed with excellent therapists and a variety of treatmentsMore

Date of experience: April 2016
Thank slpluigi
Edward M, General Manager at The Beverly Hills Hotel Spa, responded to this reviewResponded May 19, 2016

Dear LuigiSLP, Thank you for reviewing your recent visit to the Spa by La Prairie at The Beverly Hills Hotel. I am so pleased to know that every aspect of your experience was an enjoyable one, and we hope to welcome you back again soon....More

Reviewed March 23, 2016

I just joined Trip Advisor today just to let you all know what happened to me and a very dear friend. I planned a day of relaxation and rose'... We checked into The Spa at 11am for our treatments. The Spa was the size of...More

Thank Sjk7470
Edward M, General Manager at The Beverly Hills Hotel Spa, responded to this reviewResponded April 6, 2016

Dear Sjk7470, Thank you for taking the time to review your recent experience at the hotel's pool following your visit to the spa. I am very concerned to learn of what transpired, and apologize for the unpleasant situation you encountered. The hotel's policy is such...More

Reviewed March 23, 2016

My girlfriend and I planned a spa day together amidst our busy schedules. She got a facial and I got a massage. We were surprised that there was NO SPA LOUNGE just two business worn chairs and a carafe of water with cups. There is...More

Date of experience: February 2016
2  Thank Eric Z
Edward M, General Manager at The Beverly Hills Hotel Spa, responded to this reviewResponded March 24, 2016

Dear Eric Z, Thank you for sharing your feedback regarding your recent experience at The Beverly Hills Hotel's spa and pool. I am most disappointed to read this and learn of what transpired during your visit with us. To best ensure hotel guests can be...More

Reviewed February 19, 2016

It was an interesting trip, in which I had a great time touring , the beautiful nature and the palaces of the celebrities

Date of experience: March 2015
Thank Madehaghagary
Reviewed August 19, 2014 via mobile

Wonderful treatments and fantastic service at this Spa. I had pedicure which lasted for weeks! My husband had men facial which he loved and looked so good afterwards. Would have loved to had time to go more often. Highly recommend.More

Thank SUE49London
TheBeverlyHillsHotel, General Manager at The Beverly Hills Hotel Spa, responded to this reviewResponded September 8, 2014

Dear SUE49London, Thank you for visiting our La Prairie spa last month. It's great to know that you and your husband enjoyed your treatments and the service levels provided to you. (And even better to learn that your husband truly benefited from his visit!) Knowing...More

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Nearby
Beverly Hills
Beverly Hills began as a modest village years ago and
today you can still feel its small town origins, even
though it has become a major tourist attraction and
business center for the entertainment industry. This
town lives up to its reputation as an area full of
designer retail stores and residential streets lined
with mansions and palm trees. Inside the commercial
center of Beverly Hills, along Rodeo Drive, droves of
...More
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Questions & Answers
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Eric Z
We just had the same experience. We spent $420 at the spa and $250 for lunch and were "escorted off the property" by a security officer because we were sitting on the pool chairs before we went to pick up our children. We were rattled and very usably upset. Our whole day of relaxation was ruined. Their spa has NO lounge and is dated and worn. The whole experience was terrible and the worst part is that we have been in email dialogue with them for the past month (the spa manager sees to always be away on vacation) and have yet to have this resolved. We were first offered a redo spa experience and now that was "misunderstanding" by us even though that was discussed with us and emailed. As a local who likes to go to the spas with my girlfriends on special occasions, this was a sad awakening to us.
March 23, 2016|
Answer
Response from richard d | Reviewed this property |
The pool is open for lunch, cocktails, even a soda, the special pool lounges are for the room guests and are assigned. i use the spa, and also eat at the coffee shop and the polo lounge for 50yrs, when i want to use the... More
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