Jamaica Tours Ltd.
Jamaica Tours Ltd.
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Jamaica Tours Ltd.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.0
606 reviews
Excellent
293
Very good
107
Average
64
Poor
57
Terrible
85
Vinit S
2 contributions
Dec 2023 • Couples
Jamaica Tours Limited provided us service for pick up and drop off from airport. Their driver Andrew was extremely professional and made an extra effort to humor tourists. He also made sure that pick up is done on time and went to search for tourists if they were not ready in the lobby.
We thank him for his effort in making Jamaica a well travelled destination. Also I would like to thank JTL staff at Hilton Rose (our package was booked from costcotravel) for accommodating us at a later pick up time on our return from airport.
We thank him for his effort in making Jamaica a well travelled destination. Also I would like to thank JTL staff at Hilton Rose (our package was booked from costcotravel) for accommodating us at a later pick up time on our return from airport.
Written December 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wade43
Petersburg, VA3 contributions
Jan 2024 • Couples
We had a great experience, if you book a shared transfer, FYI you can expect a wait time of 30-45 minutes on the shuttle until everyone arrives who booked your time slot. We just had drinks and mingled while we waited (you can wait on the shuttle if you’d like). Our driver going to Negril, got us there in less than two hours even with a lot of traffic. Our driver scheduled for our departure, arrived on time, stopped us at the Negril signage for pictures and still got us to the airport in little over an hour (there wasn’t any traffic that time of morning).
Written January 22, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian
2 contributions
Jun 2022
We booked with JTL to take the bioluminescence tour. The prices were reasonable, and the experience was great. The company picked us up on time and took us to the docks where the tour would take place. The driver (Toot-toot) was safe and friendly. The organizer was friendly, had delightful stories, and kept everyone organized. They brough us to an outdoor bar area by some docks where we were treated to some free drinks and a fire dancer show.
The bioluminescence tour itself was a lot of fun. After waiting for our tour groups turn to board the boat, we took a 10-minute ride to the middle of the lake/bay area and were able to jump in the water for ~20 minutes. The experience was very cool, and I would highly recomend it.
The bioluminescence tour itself was a lot of fun. After waiting for our tour groups turn to board the boat, we took a 10-minute ride to the middle of the lake/bay area and were able to jump in the water for ~20 minutes. The experience was very cool, and I would highly recomend it.
Written June 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deloney
Ewa Beach, HI13 contributions
Dec 2023 • Friends
We welcomed the opportunity to visit Jamaica again to attend the wedding of a long time free. The Jewel Grande concierge was gracious and helpful in providing guidance days ahead of our trip which included scheduling airport transfers for our party. Upon arrival, we discovered this transport was provided by Jamaica Tours Ltd (JTL). We paid $60 for a ten-minute ride.
Upon arrival at the resort, we were pressed to quickly schedule our return trip. During our visit, we ventured off-property for excursions and taxi rides to see the sights. We discovered that taxis service the hotel with much better rates to the airport.
24 hours before our departure, we opted to use our departure time to check out, see the sights, and get pictures with the beautiful "I Love Montego Bay" sign at the airport versus simply getting transported and dropped off.
Jamaica Tours Ltd. declared our reservation as non-refundable and then asked for the small voucher provided upon arrival. We provided a picture of the voucher but that was not acceptable. My response was how were they gonna let us on the bus the following day without it, if it was required and why could it not be printed out from my picture. There was no consideration or compromise to be made.
It is an unfortunate chain of events as I do love visiting here and am constantly faced with the realities of the mindset that takes advantage of visitors to this beautiful island. Refunding our $60 transfer 24 hours n advance would not bankrupt this business and it is unfortunate this denial was accomplished based on "we need the printed voucher for our documentation however, we can't print it out from your picture."
Upon arrival at the resort, we were pressed to quickly schedule our return trip. During our visit, we ventured off-property for excursions and taxi rides to see the sights. We discovered that taxis service the hotel with much better rates to the airport.
24 hours before our departure, we opted to use our departure time to check out, see the sights, and get pictures with the beautiful "I Love Montego Bay" sign at the airport versus simply getting transported and dropped off.
Jamaica Tours Ltd. declared our reservation as non-refundable and then asked for the small voucher provided upon arrival. We provided a picture of the voucher but that was not acceptable. My response was how were they gonna let us on the bus the following day without it, if it was required and why could it not be printed out from my picture. There was no consideration or compromise to be made.
It is an unfortunate chain of events as I do love visiting here and am constantly faced with the realities of the mindset that takes advantage of visitors to this beautiful island. Refunding our $60 transfer 24 hours n advance would not bankrupt this business and it is unfortunate this denial was accomplished based on "we need the printed voucher for our documentation however, we can't print it out from your picture."
Written December 4, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
P Shangle
1 contribution
Nov 2024 • Couples
The hotel pickup shuttle did not arrive on time and I had to check multiple times with hotel staff in the status of the shuttle. The drive arrived 15 minutes late and was super rude when I asked him why was he late and if he already did pickup from other hotels. He started cursing and did not wear a uniform or name tag. I asked for his name and he declined to give and said I don’t care. I didn’t take the shuttle back and ordered a private taxi due to the drivers ride behavior. I cannot imagine that how are such people employed in this line of business by this company or any company.
Written November 18, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vinodhc
West Orange, NJ19 contributions
Apr 2023 • Couples
Tours were ok. Negrill Beach tour was overpriced. Worst part was they took us to Rainbow gift shop where we were supposed to get 50% off tag price. It was a rip off. We paid $40 for a Jamaica run bottle after the 50% discount on original $80. Same exact bottle was only $18 at Duty free. The pepper sauces were $10 each after discount at one location and 3 for $12 at another location of the same store.
Written April 30, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Seth B
3 contributions
Aug 2023 • Family
Waited at the airport for over 30 mins melting in the humidity. Zero updates and conversation with us. We had to constantly check in and being told, just a minute. No apologies. Then on the return transfer from the hotel they were over 30 mins late to picking us up without any communication again. Phone number went straight to voicemail. Had to have the hotel concierge do some leg work and to finally get a hold of them. Terrible time management. Terrible customer service.
Written August 17, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Penny S
4 contributions
Mar 2023
Horrible !!!!!!!
Waited on the bus an hour at the airport waiting for them to fill it up with other people. made 3 stops on the way. waited 10 mins at one resort to load other guest.
the 1.5 hour trip from the airport to our resort took 4 hours.
Used private car service on return trip.
Hope that stupid driver spent some time waiting on us the day of departure.
Expiedia should remove them from their web page. I'll never use either again
Waited on the bus an hour at the airport waiting for them to fill it up with other people. made 3 stops on the way. waited 10 mins at one resort to load other guest.
the 1.5 hour trip from the airport to our resort took 4 hours.
Used private car service on return trip.
Hope that stupid driver spent some time waiting on us the day of departure.
Expiedia should remove them from their web page. I'll never use either again
Written March 19, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Plowe62
2 contributions
Jul 2024 • Family
Booked 2 trips with them through our resort, Jewel Grande. We had a child with us and Rose, the rep told us the trips were family friendly. Part of one of them was sold to us with a “catamaran.” It was actually a party boat. My 70 something year old parents and 10 year old daughter were appalled and disturbed by the party atmosphere. The boat crew was encouraging people to drink and women were getting out of hand twerking and acting like strippers on the boat. My husband and I would have been okay, but that is NOT an environment for kids…mine anyway. Rose also told us that food was included on the second trip and it was not. The staff at Jamwest where they sent us were rude and even cussed at me when I asked a question. One in particular acted like he hated that we were there. Not my fault you work here. This was my 4th time in Jamaica and probably sadly my last as it was the worst tours I’ve ever had. The resort and Jamwest I’ll review separately.
Written August 1, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanie Fit
Wilmington, DE14 contributions
Jan 2021
we used this service for airport transfers, as well as a fantastic day of excursions. We opted to hire a driver and do 2 tours back to back, the driver, Curt was so knowlegable - we loved the drive/tour that he provided. By the end of the day we were in love with this island! We did Dunns River then the night lagoon swim. Curt was very helpful and always there. Loved the trip! Our contact at the hotel, Debbie helped us plan our day out - she was very helpful and stayed on top of our plans. Thank you for making our first of many trips to Jamacia wonderful - highly recommend and will use this company each visit
Written January 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am going to the Bahia Principe Luxury using Jamaica Tours Ltd shared shuttle. How long will it take to get there from the airport?
Written October 20, 2022
We are planning to use a private car transfer service from Montego Bay Airport to Ocho Rios. Is it safe and what is the approximate cost ?
Written December 24, 2019
Hi, if you book with one of the recognised providers then you are perfectly safe. You can get quotes from the companies so this will help you decide which one to choose. The travel time will be about 45mins to 75mins traffic dependent.
If you browse for Montego Bay Airport Transfers to Ocho Rios you will get a list of providers, get quotes, check Trip Advisor and then you can make your mind up.
Merry Christmas
Regards Marcus
Written December 24, 2019
We are travelling with small children. Does the airport shuttle have seatbelts and can we put the carseat onto the seat?
Written August 26, 2019
All the taxi's we've ever taken are conventional cars with conventional seat belts, and car seats should not be a problem.
Shuttle buses on the other hand will be a problem. While equipped with seat belts, as we found, they may not function. As well some are large tour type bus and not usually a good fit for car seats. Best to book a private car or Taxi.
Written October 13, 2019
My husband and I are traveling to Jamaica for the 5th time and have always taken the free shuttle. We are going to Runaway Bay as always but are considering taking a private transfer this time and were wondering if anyone knows if it is a quicker ride than with a shuttle. I know with a shuttle and stops at other resorts it almost an hour and a half ride, with a private transfer will it cut off any time that would make it worth it?
Written February 1, 2018
yes it would cut ur travel time .but arranged trips are covered by insurance private are not . just be causious .
Written February 2, 2018
smerry7
Thorold, Canada
We are using JTL for our airport transfer to Jewel Dunns River Resort. This was included in our purchase through Costco travel. Has anyone used them through Costco before? There are 6 of us and I'm wondering What size shuttle bus and how long the actual trip will take.
Thanks
Written January 26, 2018
JamaicaTours
Montego Bay, Jamaica
The shuttle will likely be one only for Jewel Resorts which means limited stops (if any at all) all previous responses are for the most part correct, you'll be very comfortable and should get to your hotel in approximately an hour and fifty minutes.
Written January 29, 2018
Er a question. To Devon WhiteI want to ask my previous driver, I care about you, is everything okay? Love Karren
Written January 15, 2018
Lan M
Houston, Texas
Need airport transfer on Dec 6th for 2. My sister & her husband who are on the same flight book JTL for airport transfer for $18/person roundtrip. Can I book JTL for same fare for 2 ?
Written November 30, 2016

Derek B
Buffalo, New York
A little too late, but my take was it was per person.
Written June 12, 2017
Do you offer the helicopter transfer to Negril from Montego Bay
Written June 28, 2016
We wil be arriving March 12/15 at around 1:20 pm and will require a ride to RTP. Can you provide this service and at what cost? I look forward to hearing from you
Lisa
Written February 24, 2015
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.