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Lau's Transportation

Open Now: 12:00 AM - 11:59 PM
Open today: 12:00 AM - 11:59 PM
Review Highlights
The worst

BEWARE booking with this company. If you think the price is too good to be true, it's because it... read more

Reviewed August 6, 2019
britsf
Lau's Rides are super fly

We drove with Mario in a Yukon XL Suv; he drove safely and was super nice. I would recommend this... read more

Reviewed December 17, 2016
jonnyt893
,
San Francisco, California
Read all 2 reviews
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Traveler Overview
  • Excellent50%
  • Very good0%
  • Average0%
  • Poor0%
  • Terrible50%
Aug 6, 2019
“The worst”
Dec 17, 2016
“Lau's Rides are super fly”
About
Our professional drivers are knowledgeable about wines, the various regions and the local wineries and will ensure that you get a Wine Country tour that is just right for you and your individual tastes. So just sit back, relax, and enjoy some of the...more
Open Now
Hours Today: 12:00 AM - 11:59 PM
Suggested Duration:More than 3 hours
Contact
302 Viewmont St, Benicia, CA 94510-2235
Website
+1 707-590-0707
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BEWARE booking with this company. If you think the price is too good to be true, it's because it is... I was quoted $325 total including gratuity, tax and tolls for a 6 hour ride for 8 people. At the end of it all, I was forced to pay $686. I chose to pay cash because I didn't
Read more
Response from laust2016, Owner at Lau's Transportation
Responded Aug 11, 2019
This person has been posting bogus review since last 2018. If you're claiming your review is true, I would challenge you to email directly to us instead of hiding behind the screen. If you are one of those people that like to get free stuff and not paying on the service that you received, well I guess you got the wrong business to blame. If you want to have some fun and cannot afford to pay the price, then go somewhere else within your budget. Lau's Transportation sent a message to this person last 4/19/18 to clarify her complaints and we monitor reviews on a regular basis but as of 4/29/18, we have not receive any response from her. Before we sent her the message, we double checked all the past emails and the receipts that we had of all the clients that we had so far but the figures that she was claiming did not match anything. Prior to securing reservations, we emailed contract to the clients with the price breakdown of the limo service to avoid confusion or misunderstanding. We never demand our driver to collect money from the clients when the service is done since we already have their credit card on file when they signed the contract. Regarding the phone call that she mentioned, we did not receive any calls about her complaints because if we did, we would resolve the issue as soon as possible. For the glassware that she was claiming was dirty, it is also not true because we put clean glasswares every time our limo goes out unless she referred the dirty glasswares that they already used during the limo service. We do not stock clean glasswares right after each use during the rental period for security reason. If she is really serious regarding her complaints, she should already have disputed the additional charges on her credit card but we did not receive any dispute.
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We drove with Mario in a Yukon XL Suv; he drove safely and was super nice. I would recommend this transportation service for your next event. Yes there's Uber, and Lyft; but these drivers are professional and held to a higher standard by their company.
Read more
Response from Laus T, Owner at Lau's Transportation
Responded Jan 1, 2017
It was pleasure providing a transportation service to you, Johnny. It is good to know that your party had a great time.
Read more
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